encouraging effective use of tutoring supports! · paper review and live tutoring are less...

Encouraging Effective Use of Tutoring Supports!

Student Success Learning Strategist,Subject Tutoring

Mari Schuldt

Manager of Reference & Faculty Services,Library Tutoring

Kira Hall

Writing & Learning Specialist, Writing Tutoring

Millie Jones

3

SupportU is:

The student-facing, 24/7 online supports offered by the Student Success team

SupportU services align with, and complement, curriculum instruction

PAPER REVIEW (24-hr turnaround)

24/7 RESOURCES ON THE LIBRARY &

WRITING CENTER

WEBSITES

LIVE SUBJECT,

RESEARCH, & WRITING

TUTORINGLIBRARY

QUICK ANSWERS

PREMIUM GRAMMARLY

What?

Why?

Who?

How?

1. What tutoring is available?2. Does it work?3. What do students think?4. How can you encourage &

prepare students to use it?

What Tutoring is Available?

Tutoring is FREE to Ashford students!Tutoring is found right in Canvas!

Subject TutoringLibrary TutoringWriting Tutoring

Subject TutoringSubject-matter expertise from tutors, 24/7

Tutoring On Demand in 34 high-need courses (embedded Canvas links)

Faculty email nudges in 160 courses (Civitas Inspire for Faculty)

Available in a total of 194 courses

Tutoring On Demand

Look for the “Connect Now” button

On the course home page:

In the course navigation bar:

In each assignment and discussion:

Faculty Nudge

Look for the list of supported courses and Subject Tutoring Templates in the IFF Intervention Library

Library Tutoring Can Help With:Finding resources for students’ assignments

Evaluating search results and sources with students

Locating particular resources in the library

Troubleshooting library access issues

Any other library or research related question

Library Tutoring Access

Library home page:

Writing Tutoring

When to suggest Website Guides—to review writing & APA guides and examples

These are beneficial for essentially every student for any type of writing need. It’s a go-to resource for detailed information on any writing topic.

When to suggest Grammarly—to identify, understand, and avoid grammar, punctuation, and spelling errors

Grammarly is the best support for sentence-level errors, and it teaches grammar rather than just correcting it. Paper Review and Live Tutoring are less effective for grammar, punctuation, and spelling.

Writing Tutoring

When to suggest Live Writing Tutoring—to help with a specific focus, such as APA, thesis statements, quoting, etc.

This is where a student can get direct instruction on a particular writing issue. A tutor can review a writing sample & APA here.

When to suggest Paper Review—to get revision suggestions, focusing on organization and topic development.

Paper Review is less effective for grammar and APA formatting, focusing instead on global revision.

Does tutoring work?

Our studies reveal that using Any and All tutoring support leads to:

Higher pass rates

Lower fail rates

Higher persistence rates

Reach out to us to see the most current and detailed data we’ve collected on each tutoring support!

What do students think?

Subject tutoring student testimonials

“I sent an email to my professor regarding the question and then it came to my memory of

Tutor.com being available 24 hours a day. This is important for me as I work 3rd shift.”

Library tutoring student testimonials

“I was having issues with finding some good keywords and with the help of the library I was able to get the help to locate some keywords.”

Writing tutoring student testimonials

“I had a hard time citing something without an author. I completely forgot I could use the company that published the article. They reminded me! Thank you so much!”

Grammarly student testimonial

“It's so hard to remember the rules of grammar and writing after a twenty-year hiatus from school... However, I did learn about using Grammarly during that course, and the grades for my discussion posts improved significantly once I started using it to check my work before posting.”

How you can encourage

students to use tutoring!

1. Share outcomes of using tutoring Let students know how effective these supports can be! For example:

2. Collect & Post student testimonials

Reviews can be powerful! Share what fellow students have said about the tutoring available.

"I would be dropping my financial class without this support tool."–student referring to subject tutoring

“I was ready to not do this assignment. Or try to drop this class. But I think I might be able to get it done now.” –student referring to library tutoring

“I got a response in a very timely manner and with feedback that will help make my final draft stronger.” –student referring to writing tutoring

3. Set an auto-reply email Tutors supplement our instructors by being available 24/7. For example:

“Thank you for reaching out. I will respond as soon as possible. In the meantime, please remember you can use xxx (list the tutoring available and where to find it).”

*Canvas does not allow for auto-replies at this time. This is only available in Outlook.

4. Post a ready-made announcement

There are a number of HTML announcements already created for you about tutoring supports!

Library’s HTML Announcements

Writing Center’s HTML Announcements

Here is just one example:

5. Use the Civitas IFF nudge

Personalize it to let students know what areas they might focus on when working with a tutor.

Limit to just 1-2 areas at a time so the student does not get overwhelmed. Learning is incremental!

6. Create a checklist of recommendations for success

As an instructor, you know what it takes to be successful in your course. Create your own checklist of success strategies, and include the tutoring services. Be sure to answer questions for the student such as:• What is the service?• Why do I need it (as a learner)?• How does it benefit me (as a learner)?

How to prepare your students for

a tutoring session

What to Avoid

• Telling a student: “Get tutoring” or “Go to the Writing Center”

• Giving a student a laundry list of areas that need improvement

• Assuming a student knows what to ask a tutor for or how to ask a tutor for what they need

Give Students an Action Plan!

• Specifics of what a student could use help on

• 1-2 areas/topics/issues max– learning is incremental

• Language to use with tutor such as, “integrating research,” “developing keywords,” “testing for population mean”

• When possible, give a resource to the student to review first and then take questions with them to the tutor

Subject Tutoring Scenario

Instead of recommending “Excel tutoring”

TRY

“ask tutor for help with entering formulas/using functions/getting add-ins” etc.

Library Tutoring Scenarios

Is your student struggling with:

• Finding relevant resources?o Ask tutor to help develop keywords to get more relevant search

results

• Using appropriate sources?o Ask tutor how to limit to scholarly/peer reviewed sources

• Selecting recent sources?o Ask tutor how to change the date range

Writing Tutoring Scenarios

Instead of recommending “Get help from the Writing Center on avoiding plagiarism.”

TRY

“You have a few ideas that need to be cited. Review this resource.Also, include more of your own ideas. Review this resource.

If you still have questions, use the Live Writing Tutoring to ask a tutor when to cite information or how to add your own ideas.”

SupportU@Ashford.edu

Mari SchuldtStudent Success Learning Strategist,

Subject Tutoring

Kira HallManager of Reference & Faculty Services,

Library Tutoring

Millie JonesWriting & Learning Specialist,

Writing Tutoring

Keep Going—We SupportU!