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JEFF COOMANSSENIOR MANAGER – NEW PROD. DEV.HAWAIIAN TELCOM

Hawaiian Telcom does not specifically endorse any of the companies mentioned in

this presentation

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

Jeff CoomansSenior Manager – New Product Development

Hawaiian Telcom

My third HT University Presentation…4th

• Why Enterprise Cloud?• How Enterprise Cloud Delivers on IT’s

Mission • What First?• Case Study – Star-Advertiser

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

Same Mission, New Expectations

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

WHYPURPOSE

HOWPROCESS

WHATPRODUCT

* From Simon Sinek, “Start with the WHY”

The #1 MistakeBusiness Owners

assume IT productsdefine IT’s purpose

If we want to succeed at

something, we need to know WHY we are

doing it

6

IT PledgeTo service the

technology needs of the business and its

customers.

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

Enterprise IT Services

BusinessUnits Employees Customers

Good

FastCheap

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

“Pick Two”has evolved to

“We Need All Three”

The New “Mission Impossible”

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

An Increasing Focus on Strategy vs. TechnologyThe need for cost effective ways to “keep the lights on” while simultaneously investing in growth

End User Experience over SystemsNon-technical users expect self-service, always on IT services, regardless of location or device

Rapid Response to Market ChangeBusiness agility and speed to market drive financial rewards (Agile vs. Waterfall)

The Plan for “Mission Impossible” is Enterprise Cloud

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

Cloud Services

* CONCEPT: MWD ADVISORS

Utility Pricing

ElasticScalability

Virtualized Resources

Management Automation

Self-Service Provisioning

Third-party Ownership

Managed Operations

Economic Elements:Reduce CAPEX, Pay-as-you-go, Pay-as-you-grow

Architectural Elements:Simple, software-based environment to rapidly deliver services.

Strategic Elements:Focus on delivering strategic business value, not on ownership or day-to-day “keep the lights on” activity.

• No Cloud– Suited to: Legacy IT services whose value still outweighs the cost of migration.

• Examples: Legacy PBX platform, mainframe• Private Cloud

– Suited to: IT services with unique security, performance, or compliancy issues.• Examples: Directory Services, etc.

• Public Cloud– Suited to: IT services which are key to day-to-day usage, but are not core to

your business strategy• Examples: Email, Web Site, Communications, etc.

• Hybrid Cloud– Suited to: IT services where the application may be shared, but the data has

unique security, performance, or compliancy issues• Examples: CRM, ERP, etc.

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

Choosing IT Services to Target

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

People

Process

Technology

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

People Are your users ready for a self-service,

utility model? Does your staff have the skills to

address automation and orchestration?

Process Are you prepared to incorporate new

budget approaches? Have you established IT service

management in your business?

Technology Is the service a good fit for cloud

technology? What cloud model best fits the

business requirements

* EVEREST GROUP, “ENTERPRISE CLOUD ADOPTION SURVEY RESULTS” - 2012

Email/collaboration, DR/storage and BI/analytics are current targets

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

ROGER FORNESSVP TECHNOLOGY

• Deliver a simple, scalable communications solution that can be implemented statewide.

• Reduce or eliminate the ongoing CAPEX and OPEX required for existing communications platforms (Nortel and Cisco).

• Avoid large CAPEX investment in new IT platforms and software.

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

A HAWAIIAN TELCOM UNIVERSITY PRESENTATION

Restaurant Row

Hosted Voice

Unified Communications as a Service

Hawaiian Telcom Datacenter

Collaboration

INTERNET 3G/4G Mobile Networks

PSTN

Hawaiian Telcom IP NetworkHawaiian Telcom IP Network

RemoteManagement

Mobile Workers

Kapolei Lihue