expert vs novice time management coaching - icf conference 2014

Expert vs. Novice Time Management Coaching

Presentation to the International Coaching Federation Conference 2014

Francis Wade2Time Labs

Audio Link- http://goo.gl/3JxGFB

Strong start- question or claim…That Good!

How many of you - connect

Mom

Clients: better, smarter

“Time can’t be managed!”

The distinction between the past, present and future…

…only a stubborn persistent illusion.

“I’m already good at time management”

(…even with all the symptoms)

Advice: “I know a guy who…”

TricksTips

Rigid Rules

™®©™®©

Recent Research

“Memory”

Time Management Coaches School

YOU:Helpful, even to clients

who know a LOT

How do you get to that point?How?

3 Requirements

Conceptual model

Approach to Improving

Way to Coach

1

2

3

Don’t manage timeTim

e

Demand

s1

A Time DemandAn internal, individual commitment to complete

an action in the future

1

Discrete, Psychological Objects

1

7 Fundamentals1

Always, Already Juggling

1

Capturing1

Capture Points1

7 Fundamentals1

“Capturing”

• Time Demands flow into your life and get collected in “Capture Points”

• These are temporary points of storage / triage, where they wait for you to make a decision on what to do next with each time demand

• Useful analogies: kitchen sink

1

Potential Capture Points

25

Automatic• email inboxes (personal / work / private, etc.)• voice-mail box• postal mail-box• paper inbox• Twitter• Facebook / social networking• Beeper / text messages• notes passed to you on paper

Manual• mental memory• paper pad• digital voice-recorder• post-it’s / bits of paper / palm of hand• cell phone / pda / smartphone• software (Outlook, OneNote etc.)• Siri on an iPhone

1

Capturing Rubric1 Pay

Attention!

1

White Yellow Orange Green

Capturing Emptying Tossing

Acting Now Storing

Scheduling Listing

1

Conceptual model

Approach to Improving

Way to Coach

1

2

3

Approach to Improving2

?

Role Play Number 1Practicing Diagnosis

2

Role Play 1 – Diagnosis Practice

Purpose: To discover good practices for diagnosing a client’s current skills.

Exercise: In a 5 minute role play, the coach will diagnose 2 behaviors with a coachee. At the end, debrief the exercise for 5 minutes.

2

Coaching Practice Session

1. Circle up into groups of 4/52. Role play – pick a Coach and a Coachee3. The other group member(s) are observers

2

Role Instructions Coach’s Instructions: Interact with the Coachee

until a diagnosis of 2 behaviors in Capturing is complete. Take 5 minutes.

Coachee Instructions: Play the role of a typical/average client

2

An example of the End Result

Save these results for the next step

2

Role Play Time-Line

10 minutes: • conduct role play (5 min)• group debrief / feedback (5

min)

In the debrief ask:“What worked?”“What didn’t work?”“What was missing?”

UsefulPrinciples

2

Debrief both Role Plays2

Role Play Number 2:Creating a Plan with Milestones

2

Role Play 2 – Creating a Plan

Purpose: To discover good practices for setting an improvement plan based on a rubric of time-based productivity behaviors

Exercise: In a 5 minute role play, the coach will develop a plan with a coachee. At the end, debrief the exercise for 5 minutes.

2

Creating a Plan with Milestones

Behavior Today6/19

Milestone #1

Milestone #2

Milestone #3

Carry a manual Capture Point with you at all times

White 8/31/14Yellow

12/31/14Orange

6/30/15Green

Use a manual Capture Point instead of a memory

Yellow 9/30/14Orange

3/31/15Green

n/a

2

Coaching Practice Session - 11. Stay in the same groups2. Role play – pick a new Coach and a Coachee3. Coach’s Instructions: Interact with the

Coachee until a plan is complete

2

Behavior Today Milestone #1

Milestone#2

Milestone#3

Carry a manual Capture Point with you at all times

White Date/belt Date/belt Date/belt

Use a manual Capture Point instead of a memory

Yellow Date/belt Date/belt Date/belt

Coaching Practice Session - 2

Coachee Instructions: Play one of the following roles but don’t tell the coach until the end:

Role 1 – the passive client who needs to change but isn’t motivated

Role 2 - the aggressive client who wants to become a Green Belt as fast as possible

Role 3 – the know it all client who underestimates the challenge

2

Role Play Time-Line10 minutes: • conduct role play• group debrief / feedback

In the debrief ask:“What worked?”“What didn’t work?”“What was missing?”

UsefulPrinciples

2

Debrief both Role Plays2

Approach to Improving2

• Observation• Structured Assessment• Client Self-Evaluation

Coach’s Options

Best Practices

• Train the client to do their own evaluations and plans

• Allow them to take the lead• Explain and Teach right before they try it for

themselves• Plus one more… a big one.

2

Setting up a support environment

2

47

An Ironman triathlete

Paid for the race

Told everyone

Got friends involved in the sport

Made a schedule

Set alarm on watch

Followed online discussiongroups

Joined clubs

Kept a journal

“Fool-Proof”Client committedBased on Small StepsUltra-Supported

2

A Co-Developed

Plan

3 Requirements

Conceptual model

Approach to Improving

Way to Coach

1

2

3

A New Way to Coach3

Goal 1: To Use an Effective Consulting Process

SatisfactionBusiness Success

3

Goal 2: To Leave Coachees Empowered3

“My upgrade is working”

3

“Plus, I can upgrade again

whenever I want”

3

An Effective Process in 8 Phases1. Gauging

2. Probing3. Contracting

4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment

8. Supporting

3

1. Gauging: Is there a real problem?3

2. Probing: How do we reveal the problem?3

3. Contracting: What’s the new agreement?

3

4. Teaching: What does the coachee need to learn?

Capturing

3

5. Co-Diagnosing: How does the coachee’s skills stack up?

3

An Effective Process in 8 Phases1. Gauging

2. Probing3. Contracting

4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment

8. Supporting

3

6. Co-Planning: What do you do and when?3

7. Co-Crafting: What environment does the client need?

3

8. Supporting: What long-term coaching help is required?

3

8 Effective Phases

1. Gauging

2. Probing3. Contracting

4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment

8. Supporting

3

Probing 3

Pick a client3

Probing: A High Stakes Conversation

Goal: To agree on the new problem – time management – and shift the consulting relationship

• A surprise?• “I already know time management”

It could go badly

3

How do we agree on the problem?

Permission

Purpose/Agenda/Logistics

Feedback Model Client at face value?

Start CoachingTemporal Behavior Patterns

3

Skill Practice Session #3

3

Role Plays - ProbingPurpose: To discover and rehearse

good practices for Probing

Exercise: In a role play, the Coach will attempt to conduct an effective Probing conversation with a Coachee.

At the end, debrief the exercise.

3

Practice Probing

1. Stay in the same groups2. Role play – pick a new Coach and a Coachee

Background: They have been working together for the past 6 months on topics unrelated to time management or personal productivity.

3

Practice ProbingCoach’s Instructions: Interact with a current

Coachee in order to convert them into a time management client. You have observed their late arrivals at each session and their persistent multitasking in coaching sessions.

Take 5 minutes.

3

Practice Probing

Coachee Instructions: You have arrived at least 10 minutes late to each of your last coaching sessions. Play one of the following roles but don’t tell the coach until the end:

Role 1 – the client who doesn’t understand what time management even means

Role 2 - the client who is an “expert” at time management

Role 3 – the client who resists changes in close relationships

3

Role Play Time-Line

10 minutes: • conduct role play• group debrief/feedback

In the debrief ask:“What worked?”“What didn’t work?”“What was missing?”

Useful“Probing”Principles

3

Useful Practices? Shout One Liners!3

Probing Cheat Sheet

(available on my website at the ICF Conference

page www.mytimedesign.com)

3

An Example Skill Tracking

Form

Sep 22, 2012

Dec ‘12Dec ‘13

Jun ‘14

Wilma

3

An Effective Process

1. Gauging

2. Probing3. Contracting

4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment

8. Supporting

3

Teaching: What’s the stuff you don’t know?

3

Teaching: New Distinctions

• You take the lead• You illuminate a new principle in a way that

makes something possible for the first time

You could overwhelm

3

Critical Content

Time Demands 7 Fundamentals Peace of Mind

3

How to Teach and Co-Diagnose?

Teach 7 Fundamentals before Co-Diagnosing all 7?

Alternate Teaching and Co-Diagnosing, one Fundamental at a time?

3

Teaching Co-Diagnosing Steps

1. Summarize the Distinction2. Distinguish the Extremes3. Co-Diagnose with a Cheat Sheet4. Look for Gaps5. Complete Component Chart

3

Teaching Cheat Sheet

3

Skill Practice Session #4

3

Role Plays - Teaching

Purpose: To discover and rehearse good practices for Teaching

Exercise: In a 4 minute role play, the coach will Teach “Capturing” to a coachee.

At the end, debrief the exercise.

3

Instructions

• Stay in your same groups• Assign a Coach and Coachee • Coach’s Instructions - Teach the Coachee

about Capturing. • Coachee Instructions: Play the role of the

average / typical client.

3

Role Play Time-Line

8 minutes• read over roles• conduct role play• debrief - distinguish at least 2 useful practices

to use going forward (they may/not have been demonstrated)

3

Useful Practices? Shout One Liners!3

In Summary…

A relationship that works

You can help anyone

“You can help anyone”

The strong

The weak

The oblivious

Free Downloadwww.mytimedesign.com

Twitter@fwade