facing change: tweak or transform?

Bohyun KimAssociate Professor, Scholarly Technology

University of Rhode Island Librarieshttp://bohyunkim.net | @bohyunkim

IOLUG 35th Anniversary Fall Program Keynote, Indianapolis IN, Oct. 13, 2017.

Change

https://www.flickr.com/photos/quinnanya/4823442859

https://www.flickr.com/photos/worldbank/8778796109

In the innovation scale of 1 – 5…

Useful > Usable > Desirable

Relevant > Intuitive > Delightful

Functional > Cognitive > Emotional

Meaningful & Memorable Experience

https://www.flickr.com/photos/daquellamanera/3236304985

https://www.flickr.com/photos/visitflanders/7506404204

Innovate

https://www.flickr.com/photos/martin_addison/2299549433/

“Can We Build a Cool Building without A/C?”

http://www.mickpearce.com/works/office-public-buildings/eastgate-development-harare/

https://www.youtube.com/watch?v=VIKYjriWgiY

https://inhabitat.com/building-modelled-on-termites-eastgate-centre-in-zimbabwe/

https://inhabitat.com/building-modelled-on-termites-eastgate-centre-in-zimbabwe/

Defer judgment.

Embrace a constraint.

Design Thinking is Integrative Thinking.

https://www.fastcodesign.com/90145597/how-a-pair-of-orange-scissors-made-design-history

https://www.flickr.com/photos/kabetojamaicafotografia/9957889764

Need > Demand > Profit

http://www.ocregister.com/2007/07/31/shimano-peddles-new-bike/

Design Thinking for Innovation

• Human-centered exploration of the problem through

empathy,

experimentation,

and prototyping,

which creates a better solution - better UX.

Need > Demand > Social Impact

https://www.givedirectly.org/

Social Entrepreneurship

• AKA “social design,” “creative entrepreneurship, ” “social innovation”

• Social impact + Business goals

• Social venture capital

http://www.pallottateamworks.com/financial_netincome.php

http://acumen.org/our-investments/

https://www.flickr.com/photos/visitflanders/7506404204

Design Thinking + Social Entrepreneurship + Libraries

Greater Social Impact+ Business Goals

Add Technology

https://www.technologyreview.com/lists/technologies/2017/

Breakthrough Technologies

• Robotics

• 3D printing (Tissues & Organs)

• CRISPR/Cas9

• Self-driving cars

• Quantum computing

• IoT, nanotechnology, biotechnology, materials science, energy storage

• Artificial intelligence

Technology’s Economic Impact on People

• Income/wealth inequality & Job automation

• “Gig economy”

• “The Second Machine Age”

• “The Fourth Industrial Revolution”

• Machines taking over physical labor and mental labor

• Artificial intelligence

https://blogs.nvidia.com/blog/2016/07/29/whats-difference-artificial-intelligence-machine-learning-deep-learning-ai/

https://www.amchkg.com/shileiblog/2017.1.4deep-learning

https://yewno.com/edu/concept/102e6bf8445dff7c922e1cc4e997ebf3

https://www.technologyreview.com/s/604087/the-dark-secret-at-the-heart-of-ai/

https://www.aclu.org/blog/privacy-technology/pitfalls-artificial-intelligence-decisionmaking-highlighted-idaho-aclu-case

http://explainableai.com/

Library Innovation in the Age of Artificial Intelligence

• VUI (Voice User Interface), facial recognition, Chatbot …

• Automated abstract & Indexing

• Automated information discovery & retrieval

• Automated decision-making

• Verification, validation, evaluation

• How to collaborate effectively (with people & machines)

Design Thinking for Innovation

• Defer judgement.

• Leverage constraints.

The Goal of Innovation

• Better UX

• Delight

• Autonomy

• Achievement

• Purpose

Libraries + AI + Social Design =

Better UX + Greater Social Impact?

Thank you!

Image by @teenybiscuit in Twitter.