fin bpo profile
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INFOCOMTechnology Solutions for your Business Needs
Business Process Outsourcing
w w w . f i n b p o . c o m
Because we understand you
We umderstand the value of time
Global expansion requires services globally – Outsource your projects to Fininfocom
If you are looking for global expansion then you need to provide services globally. We, Fininfocom, provide
customer centric business process outsourcing services to all. Our technologically powered BPO services can
drive value into your business processes. Our aim is to provide ultimate customer satisfaction. We offer a wide
range of cost-effective BPO services. We offer services in both customer care and back office processes. If you
are in quest of time bound or high quality services then you need to outsource your BPO projects to us.
Fininfocom, your ultimate BPO service provider.
Data Management or Data Maintenance Services:
ABOUT US
We are UK based service providers with our presence in other countries
like Australia and india. We help companies reduce costs or minimise
investments in their business processes by our valued or highly reliable
services there by strike up long lasting business relationships with our
clients. We are specialized in providing a wide range of BPO services like
Data Entry Management or Inbound Services. Our Inbound Services
include Telecom, Customer Services and Technical Support Services.
For the most reliable Data Entry Services, outsource your projects to us.
We, Fininfocom, provide Data Management or Data Maintenance Services like Catalog Data Entry and
Form Filling Data Entry Services to all our customers. Maintain back ups of all your vitally important
information or keep your data records in a systematic order by outsourcing your Data Entry Projects to us.
You can rely on us for your online or offline data entry or other data processes. Accuracy and reliability are
at the core of our services, we provide. Achieve desired results in specified timeframes with our
dependable or high quality services.
Inbound Services
Technical Support
Miss not any important phone call. Outsource your inbound call center needs to
us to elevate your business presence. We provide excellent or reliable inbound
call center services or in other words we help you develop your business
processes by continuously making ourselves available to your customers and
make them feel your presence.
We have a team of professionals who understand the rationale of customers.
Our Customer Service Representatives endeavour to furnish the right
information to your customers. We respond to queries or inquiries of your
customers in a highly professional manner and sort out their problems. You
need not worry over the developmental process of your business or your
organisation. Our inbound telemarketing services can help you gain what you
are looking for. We have world class infrastructure facilities and latest software
programms and reliable telecom connectivity to handle your inbound projects
effectively. A wide range of the services we provide include:
We offer round the clock Inbound Services to our clients.
Inbound Services 24/7
We provide techical support services. Keeping in mind your business needs, our tech support
executives assit you in every way possible to take your business to its zenith. We have a team of
specialists who understand the raionale of your customers and take up an analytical approach in
sorting out your customers' problems.
Email Support Chat services 24/7 Answering Call services
Other Inbound Services
Claim Processing
Order Processing Toll Free Services
Order Taking Document Processing
Catalog Orders
Product Information Request
Outbound Call Center Services
We provide excellent outbound call center services services. We
help our clients in optimizing customer interactions successfully.
Grow by leaps and bounds in the present competive world by our
customer-related, problem- solving services. We focus on
satisfaction of your customers and strive to provide the best of the
services.
Help Desk Services
Work Allotment / Work Reminders
Customer Services:
We provide customer care services across all industry verticals. We have
a team of professional experts who intuitively understand the
customers' mind and deliver the best solutions possible, keeping in
mind the value of time. We believe that the more you take care of your
customers, the easier it becomes for you to executive your business
processes. Our executives are available 24/7 who strive to sort out
customer related issues amicably for we know the value of your
customers. We have designed our customer related services solely to optimise your business performance
for we know how to make customers happy and bound to your own self.
OUR VISION Love to serve people, Love people we serve
Our vision is to set an example of how unique services should really be
by excelling ourselves in providing excellent services to all business
organisations.
Mission
Our Mission is to provide high standard customer care or customer related
services by upgrading or enhancing our services to serve our customers better. To
help companies gain global presence by providing services for their customers
globally.
Our Values
We have customer centric approach.
We understand our customers.
Amicably we serve.
We value time.
Innovatively move on to bring competitive advantage for our clients.
What can we do for you?
We do all that it takes to bring success in your business.
Success in any business depends on the type of professionals whom you choose. If you choose right people
then you achieve your goal or your business grow by leaps and bounds. If you associate yourself with us then
you will have the advantage of somebody standing by your side, helping you grow your business effectively.
Our services can enhance your operational activities and can help you achieve your desired goals.
We focuss on providing first class services to customers, help business organisations transfrom their
business operations.
Our services would be reliable or trustworthy or efficient. We can successfully handle all your outsourced
business processes.
Our highly motivated professionals or specialists implement innovativenss in thier work to achieve your
strategic objectives or help you achieve your mission.
We know the worth of time. We deliver time-bound services for our clients by integrating our workflow
with your business activities.
We provide customer services and regard your customers as ours and thereby strengthen your relationship
with your customers.
Methodology We strive to deliver good services than just customer acquisition.
We have a unique approach. We focus completely on projects we receive
from our clients hence we always foster better relationshiops with our
clients. Our services have helped companies in their business expansion.
We consider customer care or customer support services our forte. We
need not say anything about how we do for our services better explain
what we do. We have a highly dedicated team of professionals who
consistently endeavour to process innovative methodologies.
Technology
We adopt latest call center tech services which include automated
phone system services or outsourcing phone services.The technology
we use include: Asterisk Server, High Bandwidth, Voip Minutes, Voip
Gateway, Sip Phones, DID Numbers, Analog Phones, Call Monitoring and
Call Recordings. Our executive are available for your clients 24/7 to
ensure best customer care services.
Work Flow
Clients Interested in Fin BPO
All Necessar y Process Documents handed over to FIN BPO
A Training Coordinator Assigned
Training
Training Infrastructure Alloted
Dedicated Number
Call Management
System
BPO Project Goes Live after successful trial run
Deliverables
Weekly Reports
24/7 Availability
Weekly MIS
Access to the team 24/7
24/7 Video Surveillance
Our work flow is simply simple. We look for the benefit of our clients and in order to ensure this same very
thing our workflow proceeds stepwise. Our work flows in the order given below.
Skilled StaffRecruitment
Reporting
We consider reporting task to be a very essential task. We consider it to be our prime responsiblity to
report to our clients as early as possible. We store or retrieve information or regularly update all your
transactions and report to you on weekly or monthly basis. Our reporting hangs on your requirements
as well. Whenever you require your details, we are there for you. If there is an urgent priority or if
something involves your intervention then we immediately pass on to you. We remain agile in
reporting to you all the details at the earliest possible time.
We have been providing business outsourcing services to our clients since the fifth year of the twenty
first century. Although the time span gone by is little yet our unique or reliable services have let us gain a
number of clients. Our professionalism in taking up outsourcing services have helped many of our
clients achieve their desired goals.
When we undertake any project from our clients we completely dedicate ourselves to it. Keeping in
mind the objectives of our clients we work towards their business development and adopt various ways
to achieve the desired goal. We know what worth customers have. We endeavour to maximise thier
satifaction. We make ourselves available to the customers any time they want us to. We adopt
marketing strategies to bring profitable results for our clients who get associated with us. We work and
help your organisation grow beyond your expectation. We maintain transparency and let you know
every detail of your projects on time. We believe that when clients outsource their projects to us they
believe in us so we try our best to fulfill their expectations by providing cost-effective or reliable
services.
Our Experiece
Our Commitment to our Clients
We commit ourselves heart and soul.
We help your dreams turn into reality.
Contact Us
Fin Infocom Limited
8-10, Gough House
57 Eden Street
Kingston upon Thames
Surrey, KT1 1DA
United Kingdom
Ph : +44 0845 555 5255
Fax: +44 0845 555 5455
Fin Infocom Limited
#101, Sai Sampada Plaza,
Habsiguda,
Hyderbad-500007,
Andhra Pradesh,
INDIA
Ph : +91(0) 40-42601119
Fax: +91(0) 40-27173290
Offshore OfficeCorporate Office
Email: contact@finbpo.com
Reg Name: Shivsans BPO Pvt. Ltd.,
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