finding + keeping the right team

Finding + Keeping the Right Team

Jeremy T. Tolley, SHRM-SCP, SPHR

Chief People Officer, CareHere

One million RNs will retire by 2030.

Journal of Nursing Regulation, July 2017

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Employment of medical assistants will

increase 29% by 2026.Bureau of Labor Statistics, 2018

Healthcare executives predict continued shortages of physicians, nurses and

mental health providers.Healthcare Finance News, August 2018

Shortage of up to 122,000

physicians by 2032.Assoc. of American Medical Colleges, April 2019

You’ve Heard the News.

We’ve gotten quite good at finding.

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4

Pipeline Building

Marketing, Networking, Referrals

Interviews with Recruiter

Hiring Manager Interviews

Finalist Selection

CMO Interview

Client Meeting

Conditional Offer

Screening

Licensing

The Very Best

Person!

We fill provider openings

4x faster than the national average

of 221 days.

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Source: 2018 ASPR In-House Physician Recruitment Benchmark Report

Better Talent + Quicker Turnaround

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Better Talent + Quicker Turnaround

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Duration of Empty Seat (DOE)

Finders are not necessarily keepers.

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Healthcare Industry Turnover

14.4%15.2% 15.1%

15.7%16.7%

17.8%18.5%

19.3%15.9% 15.7%16.8%

17.5%

18.9%19.9%

20.5%20.4%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

2011 2012 2013 2014 2015 2016 2017 2018

All US Industries* Healthcare*

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* Source: CompData/Salary.com

19.3%20.4%

16.8%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

Employee Turnover

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*Source: CompData/Salary.com, 2018CareHere data as of August 2019

All

US

*

US

Healt

hcare

*

Care

Here

CareHere by Comparison

CareHere by Comparison

19.3%20.4%

16.8%

14.7%

21.5%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

Employee Turnover

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*Source: CompData/Salary.com, 2018CareHere data as of August 2019

All

US

*

US

Healt

hcare

*

Care

Here

CH

–F

ull

tim

e

CH

–P

art

tim

e

So we drilled down…

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12.0%

24.3%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

Employee Turnover

CareHere - Providers CareHere - Nurses

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Pro

vid

ers

Nu

rses a

nd

Su

pp

ort

Turnover by Job Category.

Then we drilled down again…

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The part time dilemma.

7.9%

21.5%

14.7%

32.4%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Providers Nursing & Support

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FT PT FT PT

What we’re doing about it.

üFaster, more thorough hiring and onboarding process

üEliminated part-time nurse staffing for new centers

üImproved benefits programs, including new part-time offerings

üBetter training and support

üManager training on interviewing and leadership skills

üImproved communication and connectedness

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We need your help.

• Convert part-time positions to full-time.

• Budget for annual pay reviews.

• Embrace our new team members.

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Thank You.

Questions?

Jeremy TolleyJTolley@CareHere.com

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