fishbone diagram and six thinking hats
Post on 13-Apr-2017
280 Views
Preview:
TRANSCRIPT
SUBMITTED BYDHRUVE JAIN
DECISION MAKING BY FISH BONE DIAGRAM
AND SIX THINKING HAT
FISH BONE DIAGRAM
Dr. Kaoru Ishikawa, a Japanese quality control statistician, invented the fishbone diagram. Therefore, it may be referred to as the Ishikawa diagram.
It is also known as cause and effect diagram.The fishbone diagram is an analysis tool that
provides a systematic way of looking at effects and the causes.
The purpose of the fishbone diagram is categorizing the many potential causes of problems or issues in an orderly way and in identifying root causes.
INTRODUCTION
It can be used to study a problem/issue and to determine the root cause.
It can be used to study all the possible reasons why a process is beginning to have difficulties, problems, or breakdowns.
It can be used to study why a process is not performing properly or producing the desired results.
USES OF FISHBONE DIAGRAM
Identify the problem- figure out the problem as “poor quality” and put it at the head of fish bone
Work out the major factors involved- identify the factors that may be part of the problem. These may be systems, equipment, materials, external forces, people.
Identify possible causes- Main causes may be divided into sub causes which form the fine lines that run off the major bones.
Analyze your diagram- analyze the diagram and further action can be taken according to that.
STEPS TO SOLVE THE PROBLEM
For finding problems, the 5 M's are a useful tool in finding possible causes to a problem.
Manpower MaterialsMethodsMachinesMeasurement
TOOLS FOR FISHBONE DIAGRAM
For problems that are being examined in the service industry, the 5 P's can be used to develop the Cause Effect diagram
People (employees)Provisions (supplies)Procedures (processes)Place (environment)Patrons (customers)
TOOLS FOR FISHBONE DIAGRAM
SIX THINKING HATS
This was developed by Edward de Bono in 1980s helps in experiment with different ways of thinking and to see ides from different angles
It forces us to move outside of our habitual thinking style, and helps us to get out a more rounded view of situation
It is a simple effective parallel thinking process that helps people be more productive , focused and mindfully involved
ABOUT SIX THINKING HATS
Many people think from a very rational, positive view point. Often they , may fail to look at a problem from an emotional , intuitive, creative or negative viewpoint. Same may occur in case of person having negative view.
The six metaphorical thinking hats represents six types of thinking. we wear one of these hats to help us thinking about an idea in a particular way
WHY SIX THINKING HATS
White hat – facts and figures
Red hat – emotional view
Black hat- negative side
Yellow hat – positive side
Green hat – creative side
Blue hat – organizing view
WHAT IS SIX THINKING HATS
Focus on the data availableLooking at the information availableWhat we can learn from itLooking for gaps in knowledgeTry to fill these gapsWhat are the required information
WHITE THINKIG HAT
Decision using intuitionDecision by gut reaction and emotionHow people will respond emotionallyNo justification , reasons or basis . All
decisions are emotional at the end
RED THINKING HAT
Looking at things pessimistically , cautiously and defensively.
Try to find what ideas might not workFigure out the weak points Downsides and risks It allows to eliminate weak pointsThis must be always logical . Overuse of it may
send person in a zone where he always finds faults
BLACK THINKING HAT
It shows the positive and optimistic viewpoint.
Benefits of the decision and value of it.
Seeing the brighter, sunny side of situations.
Yellow hat thinking helps to keep going when everything seems difficult.
YELLOW THINKING HAT
Creative solution of problem.Freewheeling way of thinking , innovations New concepts and new perceptions. focus on alternatives .out of the box thinking. Available new options.Statements of provocation and investigation
GREEN THINKING HAT
focus on control and progressionwhat is the subject? what are we thinking about?
what is the goal?what else should I consider it is called the hat of leaderIt is used either at the start or end of the
discussion
BLUE THINKING HAT
Use any hat as often as neededIt can be used in any sequenceNot necessary to use every hatHave a time under each hatRequires discipline from each personIt can be used either by individual or groups
USING THE HATS
www.wikepedia.org
www.isixsigma.com
www.debonoforschools.com
www.debonothinkingsystems.com
REFERENCES
top related