florida library association annual conference may 8, 2014 user meeting and update

Florida Library Association Annual Conference

May 8, 2014

User Meeting and Update

Today’s Agenda

• Library Services

• Customer Support

• Organizational Update

• Questions

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Lucy HarrisonDirector of Library Services

Library Services

Next-Gen ILS

• Task Force issued RFI to determine maturity and cost– Responses received in March– Demos held in April (SirsiDynix, III, Ex Libris, OCLC)– Task Force meeting May 4 – 5– Report to Members Council June 10

• Next steps • More info at ilstf.wiki.flvc.org

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Discovery Tool

Phase I: Statewide union discovery tool• http://discover.flvc.org

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Discovery Tool

Phase I: Statewide union discovery tool• http://discover.flvc.org• Includes limited interlibrary loan• Primo Central Index (PCI) and SFX

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Discovery Tool

Phase II: Local interfaces (summer 2014)• Create local views for each of the colleges

using the existing functionality in Mango• Will use as much of the current information

from the Primo interface as possible• Colleges will be encouraged to create and

maintain their own front pages if possible• Statewide Request functionality for all

institutions (universities and colleges)

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Discovery Tool

Phase III: Mango enhancements (begins fall 2014)• Develop new look and feel for Mango• Add any enhancements that may be needed• Work with User Interfaces Standing

Committee• Work to begin once all colleges and

universities are operating Mango

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Shared ILL

• Connected Aleph ILL modules/UBorrow across colleges and universities

• Added colleges and universities to each other’s supplier lists

• Next phase: College and university students place requests through the statewide and local catalogs

• Resource Sharing Standing Committee working on policy issues

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Digital Services

• FL-Islandora now has one site live and publicly available, and eight additional sites built on the production server– In June, will meet the functional requirements to

replace DigiTool (phased transition over the next year)

– Working with Digital Initiatives Standing Committee to identify ongoing development priorities

• In-house review of digital services• Survey coming soon

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Bibliographic Database Quality

• PDA01: New Aleph bib library for PDA/DDA discovery records

• Continued manual cleanup of records– Duplicate OCLC number report and cleanup for FCS– Completion of Aleph Duplicate Spreadsheet for SUS– Additional cleanup projects as identified by Technical

Services Standing Committee– Ad hoc cleanup of records reported to help@flvc.org

• UPD Y implementation for SUS• Move to next-gen ILS may offer other solutions

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E-Resources

• Members Council recommended FLVC license one high-impact database across FCS and SUS for 2015

• Developing impact statements for release in April 2014

• New legislation

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E-Resources

• HB 5101: “For purposes of licensing electronic library resources from funds appropriated to the Complete Florida Plus Program, those resources licensed for 4-year degree-seeking students shall be made available to all 4-year degree-seeking students in the Florida College System and the State University System.”

• Reduction in e-resources funding of ~$245,000 • Currently clarifying intent and determining impact• Working with the Collection Management and E-

Resources Standing Committee• Will take recommendation to the June 10 MCLS

meeting

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Linda McCarthyAssistant Director, Library Support and Training

FLA President-Elect

Customer Support

Help Desk Consolidation

• Implemented Microsoft Customer Relationship Management (CRM) system– Replaced legacy call tracking systems (HEAT and

RT) in February– Will build out other features (e.g., reports,

registration system, knowledge base) over the next year

• Enhanced queuing system and call management for routing Help Desk calls

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New Customer Support Portal20

Library Staff Resources

• Legacy web pages remain available for staff to access reports, documentation, FAQs, and other tools

• Access via flvc.org/administration• Pages will be consolidated in the future

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Meet the Help Desk Staff

Contact the Help Desk

• Help Desk Hours: Monday – Friday, 8:00 a.m. to 8:00 p.m. ET

• Contact the Help Desk:– E-mail: help@flvc.org– Phone: 1-877-506-2210 (M-F, 8-5 ET)– After-hours emergency pager: 1-866-200-3929– Support Portal: support.flvc.org

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Don MuccinoExecutive Director

Organizational Update

FY 2013-14 Activities

Dedicated to building key foundational elements that will support the next generation of services• Library services• Customer support services• Distance learning catalog• Common web platform and site updates• Promotion of services

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Legislative Actions

• New legislation repeals the statute establishing FLVC and establishes two new organizations – one for distance learning/student support services and one for library automation services – housed within University of West Florida

• Establishes the Complete Florida Plus Program• Renames Complete Florida Degree Program to

Complete Florida Degree Initiative

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New OrganizationsComplete Florida Plus Program• Will provide distance learning/student support services

similar to those currently provided by FLVC, along with the Complete Florida Degree Initiative and a K-20 student advising program

Florida Academic Library Services Cooperative• Will provide library support services similar to those

currently provided by FLVC• Overseen by a director who reports to Complete Florida Plus

Program• Open e-text provisions for library services

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Transition

• All FLVC contracts, personnel, and funds transferred to UWF

• Staff become UWF employees by December 31, 2014

• Non-recurring $5M reduction in annual funding • Reduction of ~$245,000 to e-resources funding• Must use NWRDC for data center services• Termination of UF services contract in December

2014

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Transition Goals

• Continuity and quality of services• Stability of the organization • Delivery of the organization as an ongoing

operation that is positioned to support the next generation of services to our students, faculty, and staff

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Questions?

Exhibit Hall Booth #305