fluid topics iixasoft user conference 2016 presentation

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Dynamic Content Delivery

Augmented Customer Support

05.15.2016 Confidential - © Antidot 2016

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Antidot – Software vendor

Enterprise search Text analytics Content enrichment

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Since 1999 150+ Customers Europe - US

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From Product to Service

Knowledge is critical to using and servicing sophisticated products

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Content Delivery Before ©

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Content Delivery Now

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Lots of money invested in complex content creation

Static publishing wipes out all the efforts

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Tech Content Access Nightmare

Slow, tedious and inefficient Information access

■  Frustrated users ■  Raising support costs

■  Lack of customer feedback and understanding

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It’s time to change the way you work with Dynamic Delivery

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LinkedDaataBig Data Technologies

Cloud-based

Machine learningText-mining

Fluid Topics

The turnkey platform dedicated to transforming customer support and product adoption

Revolutionize its delivery

Elevate the value of technical content

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Fluid Topics’ four pillars

Combine & Publish

Find & View Craft & Share

Measure & Analyze

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Combine & Publish A comprehensive Knowledge Hub

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Find & View A new user experience – An open platform

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Find & View

■ Highly relevant semantic search ■ Support for synonyms and thesaurus ■ Facets for filtering ■ Type-ahead suggestions (autocomplete) ■ Self-learning spell checker ■ Content preview from the search interface ■ Embedded reader streaming content ■ Responsive interface ■ Restful APIs for east integration

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Craft & Share Contextual and personalized

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Craft & Share

■ Alerts to be notified on new/updated content ■ Scopes to create views on content ■ Send feedback to the writers ■ Bookmarks for direct access ■ Create personal books with selected content ■ Comment content ■ Share or print your books and comments

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Measure & Analyze Actionable insights

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Benefits

■  Improve your Content

Customer Support

■  Increase Customer Satisfaction

■ Reduce Support Cost and Churn

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Experience Fluid Topics by yourself

■ Try it online at https://discover.fluidtopics.com Or www.fluidtopics.com

Click on to create an account and access all features ©

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Thank You Let’s talk info@fluidtopics.com Follow us @FluidTopics

Fluid Topics

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