general unikomm ppt 2011

Presentation

Managed Services Solutions

About Unikomm• HQ in Riyadh, Saudi

Arabia with service centers in Riyadh and Chennai, India

• Founded and managed by a team of experienced IT industry experts

• Focused on Managed Services. No HW/SW reselling.

• Wide range of clients (public companies, Holding groups) in many industries

• More than 3+ years of 100% organic revenue growth

UniKomm StrategyV

isio

n

Provide business services that create real competitive advantage and business value for our clients

Ap

pro

ach

A personal, dynamic, and hybrid service delivery model with the ideal mix of technology and business process improvement

Ben

efi

ts

- Always Positive ROI- Vendor Neutral - Trusted Advisor- Business Driven- SLA Measured

Managed Service :: Not Outsourcing

Value

Strategic PartnershipHigh

High

Low

Staff Augmentation

Outsourced Solution

Managed Service

• Time & Material• No SLA• Customer Driven

• Combined Scope

• Technology Focus

• No SP Investment

• Result Focus• Shared Risk • Positive Customer

ROI

UniKomm Managed Services

Networking Services• Managed WAN Services

• SPOC for all providers• Service Management• Performance & cost

Optimization• Disaster Recovery &

Business Operations Continuity

• Managed IPT Service• Enterprise IPT Systems

management

End User Services• Fully managed ITIL

Service Desk• Desktop Management

and support• Multi-channel Contact

Center• Assets Management

• Messaging & Collaboration• Hosted Exchange

(Mail)• Hosted SharePoint • Hosted OCS

Data Center Services• End-to-End

management and support of data center systems and servers

• 24/7 coverage• Wide range of

technologies• OS (Win, Linux, Unix)• DB (Oracle, SQL,

MySQL)• Mail (Exchange)• Systems (AD, SCCM)• Backup & Storage• Security (Antivirus,

IDS)

Data Center Services Empower your IT infrastructure with UniKomm DC services Complete transformation to maximize ROI Customized and flexible engagement models to meet client needs

Assessment & Analysis

1

Service Delivery Management

Performance Availability Security Simplicity

Application Response

Systems Performance

Strategy

Milestones

Roadmap

2

3

System Uptime

Network Reachability

Transaction Success Rate

Scalability

Documentation

Optimized B.P

Customized Models

Network Security

Patch management

Access Control

Applications Availability

Bandwidth Optimization

Capacity Planning Rights Management

DC Transformation & Transition Plan

End User Services Improve business productivity and simplify end user environment Customized solutions to optimize end user support Cloud Messaging & Collaboration solutions

Cloud Collaboration Services- MS Cloud Exchange- MS Cloud SharePoint- MS Cloud OCS- 99% Availability Guarantee- 24/7 Service Desk

Desktop Management Services- Bilingual Desktop Support- Application & Patch Management- ITIL Service Desk- Assets Management- Self Help Portal

Networking Services Enhance your network infrastructure performance and resiliency Simplify network management and support Reduce costs and service outages

Network Transformation Network Management DR & Business Continuity

• Network Analysis & Assessment • Design & Upgrade• Vendor Selection• Capacity Planning

• 24/7 Operations & Management• Vendor Management• ISP/SP Management• SPOC for all network issues• ITIL Service Desk

• DR setup and management• Service availability guarantee• Hosting & Colocation

UniKomm Competitive Advantage

Comprehensive Infrastructure Management Services Networks Systems & Servers Applications Desktops

Cloud Computing Messaging & Collaboration ITIL Service Desk NMS / Sys MS No Capital Investment

Unique Operating Model 24/7 or business hours Monthly Service SLA Governance

NetworkingServices

Data Center Services

End User Services

Performance

SLA

UniKomm - Technology Experts

Technology Systems We Support & Manage

Operating Systems

Office Automation

Network

Firewalls

Middle Tier Apps

Database

Backup Systems

Case Study: End User Services

Hoshan Holding Group A large retail and manufacturing Company

Since April 2011 More than 650 IT User in 14 Countries Contract Value: 1+ Million SR / Year

Service Scope Full Cloud collaboration services

MS Exchange Blackberry Enterprise Services

Full ITIL Service Desk Bilingual Support Assets Management Applications management SPOC for all users 3 Time Zones Coverage

Case Study - Reports

• Call distribution – daily, location wise, branch wise & calls by medium received (email, phone or on-line tickets)

• Calls – by service category (assets, service requests, software, vendors, etc.,) by status, by resolution (on-site/remote)

• Problem Analysis – Call by resolution category, SLA compliance/violations, No of tickets versus population of desktops (location wise), Calls received business hours/non-business hours

• Assets Reports – Inventory report, applications, patches, S/N, etc

Summary: UniKomm AdvantageFocused Offering

Managed Services Only

Multi-vendor Capability

All major Hardware, Systems, OS, and Applications

Multi-Lingual Capability

Arabic & English

Global Coverage

Any location, 24/7

Flexible Model Customized depending on customer requirements

ITIL ITIL certified tools and staff

Managed End Clients

2000+ clients nodes under management

Business Proposition

Low Risk, No CapEx

Service Proposition

Simplify Technology, Reduce Cost, Improve IT Services

Date of release

File Info

RiyadhChennai

www.unikomm.com© UnikommThis document is not to be copied or reproduced in any way without unikomm express permission. Copies of this document must be accompanied by title, date and this copyright notice.