generic scorecard

Balanced Scorecard

Generic Model

Financial Perspectives

New company – high growth

Young company – modest growth

Matured Stage – slow growth

New Company – High Growth

1

•Revenue growth

2

•Positive earnings

3

•Sales Growth Rate

Customer Perspective

value

image

Relationship

Customer Perspective

Quality Price

Time function

value

image

Relationship

Internal Process

Innovation

Operating

Service

innovation

New Products

and Services

New Features existing

products

Unique solutions

Fast turnaround to marketInnovation

Operating

Service

Operating Process

Efficient production

Timely delivery

Quality products

Cost Management

Service Process

Service after the

sale

Resolve problems first time

Proactive and

timely follow up

Flexibility /

Personal touch

Employee Competencies

Improve employee

satisfaction

Retain key personnel

Employee productivity

Continous Training

Leverage core competencies

Service Process

Service after the

sale

Resolve problems first time

Proactive and

timely follow up

Flexibility /

Personal touch

Knowledge & Technology

Leverage Technologoies

Implement best practices

Protect critical assets

Easy access to information

Company culture

Empower the workforce

Set accountability standards

Align employees to objectives

High morale & motivation

Cross functional teams

Learning and Growth Levels

Employee

Technology

Culture