goal of this session
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1
Emergency Social Services in a BCERMS Environment
The Implementation Phase
Presented by Colleen Vaughan
2
Goal of this Session
To “demystify” the BCERMS
model for providing ESS at a
Reception Centre
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British Columbia Emergency Response Management System
(BCERMS) A comprehensive management system that
ensures a coordinated and organized response and recovery to all emergency incidents.
It is based on the five functions of the Incident Command System (ICS) used at the site level as well as three levels of support and coordination.
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Operations Planning Logistics Finance
Command/Management
Simple ICS Organizational Structure
5
Site Operations(ICS)
Site Support Level(EOC)
Provincial RegionalCoordination Level
(PREOC)
Provincial CentralCoordination Level
(PECC)
BCERMS Response Levels
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Guiding Principles Five Primary Management Functions Management by Objectives Operational Periods Action Plans Modular Organization Chain of Command Unity of Command Span of Control Common Terminology Color Coded Identification
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Remember…
Think function not people
Think function not agency
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Organizational Structure:Management
Information Liaison
Safety
Operations Section Planning Section Logistics Section Finance Section
Reception Centre Manager
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Organizational Structure:Operations
– Section
– Branch
– Unit
– Unit
– Unit
– Unit
– Unit
Meet & Greet
Registration
Referrals for Food, Clothing & Lodging
Inquiry
On-Site Goods Distribution
Primary Services
Operations
10
Organizational Structure:Operations
– Section
– Branch
– Unit
– Unit
– Unit
– Unit
– Unit
– Unit
Child Care
Multicultural
Pet Care
Recreation
Transportation
Search & Reply
Specialized Services
Operations
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First Aid
Emotional Support
Special Needs
Health Services
Operations
Organizational Structure:Operations
– Section
– Branch
– Unit
– Unit
– Unit
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Organizational Structure:Planning
– Section
– Unit
– Unit
– Unit
– Unit
– Unit
Situation
Docum entation
Advance P lanning
Dem obilization
Recovery Transition
Planning
13
Organizational Structure:Logistics
Resource Acquisition
Donated Goods
Shipping & Receiving
Supply
Logistics – Section
- Branch
– Unit
– Unit
– Unit
14
Organizational Structure:Logistics
Volunteer/Staff M anagem ent
Logistics – Section
- Branch
15
Organizational Structure:Logistics
Food
Runner
Facility
C lerical
Security
Reception Centre Support
Logistics – Section
- Branch
– Unit
– Unit
– Unit
– Unit
– Unit
16
Organizational Structure:Logistics
Com m unications
Com puter Systems
Inform ation Technology
Logistics – Section
- Branch
– Unit
– Unit
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Organizational Structure:Finance
– Section
– Unit
– Unit
– Unit
– Unit
Cost
T im e
Com pensation & C laim s
Procurem ent
Finance
18
Fully Expanded ESS RC Organization (ESS Director is located at the EOC)
Information Liaison
Safety
Meet & Greet
Registration
Referrals for Food, Clothing & Lodging
Inquiry
On-Site Goods Distribution
Primary Services
Child Care
Multicultural
Pet Care
Recreation
Transportation
Search & Reply
Specialized Services
First Aid
Emotional Support
Special Needs
Health Services
Operations
Situation
Documentation
Advance Planning
Demobilization
Recovery Transition
Planning
Resource Acquisition
Donated Goods
Shipping & Receiving
Supply
Volunteer/Staff Management
Food
Runner
Facility
Clerical
Security
Reception Centre Support
Communications
Computer Systems
Information Technology
Logistics
Cost
Time
Compensation & Claims
Procurement
Finance
Reception Centre Manager
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Position Titles (if staffed)
Manager
Officer
Chief
• Coordinator
– Supervisor
Managem ent Staff
Unit
Branch
General S taff - Section
Reception Centre Manager
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Level One ESS Response Structure
Meet & Greet
Referrals for Food, Clothing & Lodging
On-Site Goods Distribution
Transportation
Emotional Support
Operations
Documentation
Planning
Resource Acquisition
Logistics
Cost
Finance
ESS Responder
21
Thank you
To all ESS volunteers and staff throughout the province for your continued support and
efforts
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