going beyond badges gamification tis perspective · why right-brainers will rule the future. is...

GOING BEYOND BADGES

GAMIFICATION – TIS perspective

“We are moving from an economy and a society built on the logical, linear, computer-like capabilities of the Information Age to an economy and a society built on the inventive, empathic, big-picture capabilities of what’s rising in its place, the Conceptual Age.”

Daniel H. Pink,

A Whole New Mind:

Why Right-Brainers Will Rule the Future

Is gamification about Points, BADGES AND LEADERBOARD?

BRIDGING THE GAP

Play based learning is a great option to learn future skills, as it combines creative problem solving, sense making, data interpretation and accuracy.

It will help you move learning from push/pull knowledge transfer to an immersive and social experience.

ELEMENTS OF A GAME

Immersion

Challenge/ Competition

Creative (multi path) Solution

Unpredictability

Feedback

Bragging Rights

v

SOME STATISTICS

The ESA updates its demographic figures. Image Credit: The ESA

Average age of a gamer: 31!

Men52%

Women48%

Your average learner enjoys playing more than you might think!

HOW TO CREATE MEANINGFUL EXPERIENES?

CONNECT TO BUSINESSAddress a business need; go for measurable outcomes

CONNECT TO PERFORMANCEBring in elements of online and offline performance into the play world

CONNECT TO SKILLSDon’t create just for

engagement; start from skills

CONNECT TO BUSINESS

Detailed workshop with all the

SMEs to start the process

Understood business

challenges, processes, KPI measurements,

business impact of decisions etc.

Worked on backend data

model, gamification UX,

and robust ID

Played by 2000+ users

Detailed Consulting exercise to identify the specific skill gaps in delivering the expected business results

Customer experience, coaching/mentoring, operational excellence were the identified skills

Multiple immersive, play-based experiences created such as branched-conversational, “day-in-the-life of”, data-based decision modules

Targeted at all the 28,000 members of PGA

CONNECT TO SKILLS

CONNECT TO PERFORMANCE IN A CALL CENTRE

We design our learning games with

business rules right at the core of the

activities.

On top of this layer are the game

rules that govern the game, players’

actions,

the game’s reaction, and the

final outcome.

The game mechanics, or the specific

controls, that players use to interact

with the game, and together with the

visual game skin they complete the

whole sensory experience for the

player.

TIS Approach to Game-based Learning

Motivation to learn

ACTIVE PARTICIPATION

ENGAGEMENT

Acquire, encode and

remember this

knowledge

CHALLENGE

Manage one or

more tasks

successfully

SKILL BUILDING

Learn about different

tools and Techniques

required for the

Process

Game Skin

Game

MechanicsGame Rules

Business

Rules

P3

Perfect

Practice

Play

Look beyond novelty and engagement

Go for deeper learning benefits of play-based learningLeverage creativity, technology, social learning and natural human tendency to play

IN CONCLUSION