government of sikkim, energy & power department, gangtok

GOVERNMENT OF SIKKIM, ENERGY & POWER DEPARTMENT, GANGTOK

WELCOME TO THE GUIDE FOR MAKING ONLINE PAYMENT (E-PAYMENT) OF ELECTRICITY BILLS AND UTILIZING OTHER USEFUL FEATURES THAT WILL BE HELPFUL FOR YOU IN MANAGING YOUR ELECTRICITY ACCOUNT.

How to make e-payment ………

• You need to log on to official website of Energy & Power Department – www.powerdepartmentsikkim.com

Home page……….

Agreement page……

First dialog box ……

New user registration….

On clicking the appropriate link ….

On clicking on New User …….

Check you electricity bill and enter Contract Acc.No. instead of Consumer ID. This wrong prompt is being corrected. Installation No. is also found in the bill.

Upon correct entry, we get this screen…….

• Please note the User ID and Password before exiting.

• User ID will be letter(in capital) S appended to your Contract Acc.No. If your Contract Acc.No. is 123456789, then your User ID is S123456789.

• Password is what you create yourself.

• On successful registration, the following message will be flashed

Registered? Now log in using your User ID and password……

Welcome to your home page ……..

View Bill ……….

Consumption history. This will display a graphical representation of your load pattern.

MAKING PAYMENTS …….

THERE ARE TWO PAYMENT TYPES, CURRENT BILL AND ARREAR.YOU CAN PAY BOTH.HOWEVER, CURRENT BILL WILL HAVE TO BE CLEARED BEFORE ARREAR IS ACCEPTED BY THE SYSTEM.

Making payment ……..

Making payment ……..

Touchdown………

Concluding points……

• On successful payment, a payment receipt with transaction id will be generated on screen. You can take a screenshot of this receipt and keep it for your record. The receipt can also be printed using your printer.

• Have you provided your e-mail id correctly while making payment? If yes, then a receipt will be auto generated and emailed to you in the email id you have provided.

• The receipt is a provisional receipt.• On very rare occasion, you may find that your bank account has not been

debited after making payment. This means that your payment has not gone through. In such a case, please pay once again.

• Please do not worry. The system will not take same payment twice against one receivable. If your payment is up to date, the system will show zero due against your account and you will not be able to make extra payment even by mistake.