grow with hubspot - sydney - june 2016

@RyanBonnici | #GrowWithHubSpot | @HubSpot

GROW WITH HUBSPOT

#GrowWithHubSpot

SYDNEY

I’m @RyanBonniciMarketing Director

TODAY’S AGENDA!

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MARKETING: PAST, PRESENT, FUTUREWhy Inbound, How it Works, & The Inbound Marketing Funnel

HOW TO TURN STRANGERS INTO WEBSITE VISITORS

Niti Shah HubSpot | @NitiFromBoston

Convert Leads

Close Customers

Attract Visitors

Attract VisitorsAttract Visitors

Convert Leads

Close Customers

HOW TO CONVERT VISITORS INTO LEADS

James GilbertHubSpot | @jatgilbert

Convert Leads

20 MINUTE BREAK

HOW TO TURN LEADS INTO CUSTOMERS

Rosalia CefaluHubSpot | @RosaliaCef

Convert Leads

Close Customers

Attract Visitors

SPECIALGUESTS!

Inbound Marketing Success Panel HubSpot Customer & Partner Showcase

Andrea Hoymann Head of Content

Karin Cahill Digital Marketing Manager

Caroline Halliday Director of Consumer Marketing

Kipp Bodnar Chief Marketing Officer

The Future of Marketing

Peter Roper Editor

Fireside Chat with HubSpot CMO, Kipp Bodnar

Ryan BonniciHubSpot | @RyanBonnici

Convert Leads

Close Customers

Attract Visitors

KEY TAKEAWAYS FROM GROW WITH HUBSPOT

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NETWORKING LUNCH

You’ll receive all slides + links to all resources mentioned.

Follow up

Please silence your mobile phone.

BUT FEEL FREE TO TWEET THE GOOD STUFF.

#GrowWithHubSpot

WE’RE ON SNAPCHAT

BEGIN?WESHALL

VSOUTBOUNDMARKETING

INBOUNDMARKETING

THEN • Advertisers had all the control.

• Consumers were bombardedwith ads & pamphlets tryingto sell them many products.

• While they didn’t like this, they couldn’t do anything about it.

NOW • The buyer is in control

and has much more power.

• They have all the tools at their disposal to do their own research.

• They’re able to make their own decision on yourproduct / service without you.

BROKENThe old playbook is

are on do not call lists

direct mail isnever opened

unsubscribefrom email

skip TV ads

48%20%91%83%

The biggest problemwith the old playbook is that

it fights for people’s attention by interrupting them.

Seth Godin (1998!)

ATTRA TINGATTENTION

is better than than renting it with ads

ATTRA TINGATTENTION

requires you to provide something

people will love

In the world of digital, people love content.

DEC 2013 DEC 2015

HERE’S A BLOG POST FROM 2013 Look how much traffic it is still getting 2 years later (& continues to get)

12,000 SEARCHES for press release template per month

Blog Posts & Web Content

Photos & Infographics

Videos & Podcasts

Presentations & eBooks

Software & Tools

In the world of digital, people love content.

All-in-one inbound marketingand sales software.

We attract 6M+ marketers per month through content.

What do all marketers really want to know?HOW GOOD IS

MY WEBSITE?

Open web app

website.grader.com2.

Take a screenshot

Tweet screenshot + #GrowWithHubSpot

@RyanBonnici | #GrowWithHubSpot | @HubSpot@RyanBonnici | #GrowWithHubSpot | @HubSpot

Who had the best website?

That was an example of a

FREE TOOL FOR B2B

But what about

FREE TOOLS FOR B2C?

Convert leads with personalised content

experiences

Close customers with personalised mktg.

automation

Attract visitors with their web & blog content

Convert leads with personalised content

experiences

Close customers with personalised mktg.

automation

Attract visitors with their web & blog content

DIGRESS BUT I

HELPS YOU GENERATE MORE OF WHAT YOU LOVE.

Creating content that people love,

HELPS YOU GENERATE

MORE OF WHAT YOU LOVE.

Creating content that people love,

TRAFFIC, LEADS &

Total blog posts

Impact of total published blog posts on inbound leads

Read: leads increase as your content increases

MORE CONTENT = MORE LEADS

EffortEffort

The world’s fastest growing companies have realised it’s smarter to attract their customers vs. interrupt them.

AIRBNB is one of the fastest growing worldwide p2p businesses.

This is airbnb’sPRODUCT

This is airbnb’sCONTENT

$250M $900MREVENUE IN 3 YEARS

HELPFUL CONTENT

SALES PITCH

NET-A-PORTER is a global online fashion retailer that took high-end online shopping to new levels.

Their audience was searching for high-end fashion online, but wasn’t used to buying it there.

So they created fashion content to satisfy their customers online search behaviour.

$0 $1.2BANNUAL REVENUE

IN 10 YEARS

HELPFUL CONTENT

SALES PITCH

We’re an all-in-one digital marketing platform that businesses use to attract, convert & close customers.

This is ourPRODUCT

But we don’t talk about our product very much. Instead, we create content that helps

OUR IDEAL CUSTOMERDO THEIRJOB BETTER.

This is ourCONTENT

WE’VE ALSO SEENFAST GROWTH.

*per month

CustomersLeads* Site visits*6M+ 60K+ 18K+

HELPFUL CONTENT

SALES PITCH

HANDS UP IF YOU’RE CURRENTLYRENTING YOUR HOME

WOULD YOU PREFER TOOWN IT INSTEAD?* *VS. PAYING SOMEONE’S HOME MORTGAGE FOR THEM?

SO, WHY WOULD YOU RENT YOUR MARKETING WHEN YOU CAN OWN IT?

80% of our leads come from content created over 30 days ago

Learn more about this research we did here: http://blog.hubspot.com/marketing/marketing-shutdown-im-nj

#GrowWithHubSpot

NEXTUP

@NitiFromBoston | #GrowWithHubSpot | @HubSpot

HOW TO TURN STRANGERS INTO WEBSITE VISITORS

Niti Shah HubSpot | @NitiFromBoston

Convert Leads

Close Customers

Attract Visitors

#GrowWithHubSpot

Convert Leads

Close Customers

Attract Visitors Top of the funnel:Any marketing activities that increase brand awareness & traffic.

attracts strangers to your website.CONTENT

Presentations& Ebooks

Videos &Podcasts

Photos &Infographics

3.Content Creation

Content Optimisation

Content Distribution

Content Analysis

AGENDA

CREATIONContent

are you creating content for?

Create a Buyer Persona based on your ideal customer.

AGENCY ADELINEDemographics:• Boutique Agency (5-20 employees)• Account Manager• Undergrad Degree• 30, career-oriented

Goals:• Grow revenue for agency• Increase KPIs for clients• Be recognised as a top agency

Challenges:• Unpredictable amount of work• Client retention• Can’t find metrics to validate success

YOURBUYERPERSONAINFORMSYOURSTRATEGY:

Place Time

Content

COMPELLING?What makes your content

Relevance Timeliness UniquenessValue

QUALITY CONTENTInspiration, empathy or utility

Talk to your customers…

Aspirations & goals Specific needs & utilityFrustrations & problems

• Free Whitepapers

• Free Guides & Tip Sheets

• Free eBooks

• Free Checklists

• Free Videos

• Free Kits (combo of above)

AWARENESS STAGE

• Free Webinars

• Case Studies

• Free Sample

• Product Spec

• Sheets Catalogs

CONSIDERATIONSTAGE

• Free Trials

• Demos

• Free Consultations

• Estimates or Quotes

• Coupons

DECISION STAGE

GOOGLE TRENDS1.

GOOGLE ALERTS2.

BUZZSUMO3.

HEADLINE ANALYSER4.

GET IDEAS FROM REAL, LIVE HUMANS.

Industry podcasts

FAQs from customers

(and those who didn’t turn into customers)

Talk to sales reps

Rants from executives

Internal documents

Marcus Sheridan

THE ULTIMATESTRATEGY ISLISTENING

IN REVENUE $1.2MFROM ONE BLOG POST

OPTIMISATIONContent

LET’S START WITH YOUR BLOG

companies who blog are 13x more likely to achieve a positive ROI.

HEADLINEBODY COPYCALL-TO-ACTION

CONTENTThe Anatomy of

HOOK YOUR READER WITH YOURHEADLINE

Too vague and I don’t want to click.

Too specific. I don’t need to click.

Just enough, andI want to click.

LEVERAGE THE CURIOSITY GAP

Donald Trump says “I want the middle class to be tied to the roof of my car.”

You will not believe what Donald Trump wants to do to you.

Donald Trump says something bad, again.

TEST ON PAID SOCIAL MEDIA BEFORE YOU HIT “PUBLISH”

DON’T REINVENTTHE WHEEL.

TAKE SUCCESSFUL CONTENT & CREATE A 10X BETTER VERSION.

Skyscraper technique:

Content length matters.

INCREASE YOUR CHANCES OFBEING FOUND

The average content length for a web page that ranks in TOP 10 is 2000 WORDS.

MAKE CONTENTEASY TO READ

Source: Nielson Norman Group

79% of readers skim, while only 16% read every word on a page.

MAKE CONTENTEASY TO SHARE

WORD COUNT vs AVERAGE SOCIAL SHARES

MAKE YOUR CONTENTMORE SHAREABLE

There is a 19% increase in

retweets when you include a quote.

There is a 17% increase in

retweets when you include a stat.

sharelinkgenerator.com

DISTRIBUTIONContent

SOCIAL MEDIA

2015 B2B Content Marketing Trends - North America: Content Marketing Institute / MarketingProfs

B2B CONTENT MARKETING SOCIAL MEDIA PLATFORM USAGE

VISUALS MATTER. Try Canva for easy (free) graphic creation.

Use high-level facts and stats from your content to grab audience attention.

REACH THE RIGHT AUDIENCE WITH TARGETED UPDATES

SHARE A VARIETY OF CONTENT

INCREASE REACH WITH BOOSTED POSTS

Keep Tweets between 120 and 130 characters.

Source: The Science of Social Media by Dan Zarrella

Tweet your links at a slower pace.

Source: The Science of Social Media by Dan Zarrella

START DOINGCO-MARKETING

WHAT TO CONSIDER IN A CO-MARKETING PARTNERSHIP

Are they a non-competitive?Do they have a similar target audience?Do they have great content?Do they have a large contacts database?

GET INFLUENCERSINVOLVED

Source: Content Marketer’s Guide to Influencer Marketing

3% of people generate

of the impact online90%

Use email marketing to leverage your existing audience.

ADD SHARING LINKS IN EMAIL

Share our story

TWEET ITPOST IT WHATSAPP

GET CREATIVE and find other channels that work for you.

INSTAGRAM

PRODUCTHUNT

SNAPCHAT

INBOUND.ORG

Herbert Krugman

PEOPLE NEED TO HEAR AND SEE THINGS 3 TO 5 TIMES FOR IT TO AFFECT A BEHAVIOUR CHANGE.

ANALYSISContent

1. Traffic

3. Engagement

Sources of traffic

@NitiFromBoston | #GrowWithHubSpot | @HubSpot@NitiFromBoston | #GrowWithHubSpot | @HubSpot

Track your promotions with

tracking URLs

@NitiFromBoston | #GrowWithHubSpot | @HubSpot@NitiFromBoston | #GrowWithHubSpot | @HubSpot

What sources are driving

your traffic?

WHAT’S THE ENGAGEMENT ON YOUR CAMPAIGNS?

Email:

Facebook:

Twitter:

Landing page:

Open rate, click through rate, unsubscribe rate, deliverability

Views, shares, likes, comments

Impressions, retweets, favourites

Traffic, submissions rate

KEY TAKEAWAYS

Distribute content on

multiple channels

Always measure content

performance

Create ideal buyer personas

Optimise for search,

reach & readability

#GrowWithHubSpot

NEXTUP

@JATGilbert | #GrowWithHubSpot | @HubSpot

HOW TO CONVERT VISITORS INTO LEADS

James GilbertHubSpot | @jatgilbert

Convert Leads

Close Customers

Attract Visitors

#GrowWithHubSpot

No BusinessNo ConversionTraffic

SubscribersHOWDO YOUCONVERTTRAFFIC?

To establish a relationshipand open communication.

For blog subscribers youwant email address andfirst name.

What you want

To get data about the person to further refine your communication and begin to identify if they are a fit.

Company name, job title, employee count etc.

What you want

A potential customer to signal they want to begin a sales conversation.

Filling out a contact sales form, demo or starting a trial.

What you want

Subscribers

GENERATING

1PLACE A “SUBSCRIBE” FORMON YOUR BLOG

2CREATE A BLOG SUBSCRIBERLANDING PAGE

S3TRY USING ANEXIT POP-UP

4USE TWITTER CARDS FOR2-CLICK SUBSCRIBES

Subscribers

CAPTURING

1HAVE A RELEVANT

ON BLOG POSTS.CALL-TO-ACTION (CTA)

2HAVE THAT ‘CTA’ LEAD TO ADEDICATED LANDING PAGE

3OPTIMISE YOURLANDING PAGES

HEADER • Logo • Phone number • No navigation

TITLE • Say what it is • Begin with hook • Don’t use fluff

SUBHEAD • Include benefit • Personalise

COPY • Avoid dense

paragraphs • Use bullet points • Bold key points

IMAGE • Always include

an image • Make it vibrant • Mobile-optimise

FORM • Begin with CTA • Right # of fields • Privacy policy • Actionable button

2HAVE THAT ‘CTA’ LEAD TO ADEDICATED LANDING PAGE

Conversionincreased

A/B TEST YOURLANDING PAGES

WINNERConversionincreased

110% in this test

5ERROR RATE DECREASED FROM 60% TO 22%

FOCUS ONQUALITY CONVERSIONS

5TOOLS CAN HELPCONVERT LEADS TOO!

Subscribers

TURN LEADS INTO

1LANDING PAGE (LP) THANK YOU PAGE (TYP)

DON’T STOP AT THELANDING PAGE

2GENERATE MQLS ON YOURTHANK YOU PAGE

2OPTIMISE YOUR “THANK-YOU PAGE”FOR THE RIGHT CONVERSIONS

3EMAIL 1 EMAIL 2 EMAIL 3

NURTURE LEADS WITHMARKETING AUTOMATION

WINNING THEEMAIL BATTLE GROUND

Compelling Subject Line

CHECKLIST

Compelling Subject Line Sender Name

CHECKLIST

Compelling Subject Line Sender Name Personalised Copy

CHECKLIST

Compelling Subject Line Sender Name Personalised Copy Call-To-Action

CHECKLIST

Compelling Subject Line Sender Name Personalised Copy Call-To-Action Image

CHECKLIST

Compelling Subject Line Sender Name Personalised Copy Call-To-Action Image Unsubscribe Link

CHECKLIST

5Potential customervisits your site

Later, customer surfs the web and sees your ad

Customer goes back to your site

Potential customers become paying customers

LEVERAGEPAID RETARGETING

Ad was targeted to only your

website visitors

6REACH OUT TOEXISTING LEADS

Subscriber to lead ratio

METRICS

MQL to customer ratio, cost per lead, length of sales cycle

Lead to customer ratio, cost per lead,

length of sales cycleLeads

Subscribers

162 customers

requires

20,000 visits

Visitors: 20,000

Customers: 162

2,400 - Leads

1,080 - MQLs

6,000 - Subscribers

40% Subscriber-to-Lead

45% Lead-to-MQL

30% Conversion Rate

15% MQL-to-Customer

REVERSE-ENGINEER YOUR FUNNEL

FIND OUT WHAT YOU’RE WILLING TO PAY AT EACH STAGE

HOW MUCH IS A LEAD WORTH TO YOU AT EACH STAGE?

Assuming the customer has a lifetime profit of $5,000

Visitor $0.01

Subscriber $1

Lead $51

MQL $750

Customer $5,000

Reverse engineer your funnel to

know the value of your leads

Reduce the friction wherever possible

Always present options

to progress down the funnel

KEY TAKEAWAYS

#GrowWithHubSpot

NEXTUP

20 MINUTE BREAK

Take a selfie with a HubSpotter

Tweet that selfie + #GrowWithHubSpot

YES!!! ERM

Business & Agency Growth Experts

Sam Emma Eoin Ravneet Tom

Harry Kartike David Michael Nick

Nick Angus Elyse Jeremy Jack

Ariana Mads

Aldrich

MARKETING STRATEGY

AFTER MORE

Convert Leads

Close Customers

Attract Visitors

Peter Roper Editor

Convert Leads

Close Customers

Attract Visitors

KEY TAKEAWAYS FROM GROW WITH HUBSPOT

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NETWORKING LUNCH

HOW MANY YEARS OF DIGITAL EXPERIENCE?

years0-2

years2-4

years5+

20 MINUTE BREAK

THE BEST SELFIE

WHO HAD

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@RosaliaCef | #GrowWithHubSpot | @HubSpot

Convert Leads

Close Customers

Attract Visitors

#GrowWithHubSpot

All Sales Reps are A**holes.

Sales is motivated by more than money.

Marketerssit around all day doing arts and crafts.

Marketers are all about data.

MISCOMMUNICATION

SALES REP SCOTT

We don’t have enough leads…

…and even the ones we have

aren’t good.

MARKETINGMARY

We give sales plenty of leads.

They don’t put in enough effort to

close deals.

Companies with strong sales and marketing alignment achieve

annual growth rate20%

Compared to a

for companies with poor alignment

declinein annual revenue4%

COLLABORATE?So, how do we

MARKETINGSSALES MARKETING+ =

2.1. 3.COMMON LANGUAGE

SETTING UP THE PROCESS

UTILISING TOOLS

SMARKETING STEPS TO SUCCESS

@RosaliaCef | #GrowWithHubSpot | @HubSpot@RosaliaCef | #GrowWithHubSpot | @HubSpot

DEFINEYOURLIFECYCLE STAGES

Prospect/Visitor

Customer

Prospect/Visitor

Opportunity

Prospect/Visitor

Opportunity

Customer

SERVICE LEVEL AGREEMENT

A contract between a service provider

and the end user that defines the level of

service expected from the service provider.

MARKETINGTO SALES

SALES TOMARKETING

Number and quality of leads required to hit

company revenue goals

Speed and depth of lead follow-up that

makes economic sense

MARKETINGTO SALES

SALES TOMARKETING

Number and quality of leads required to hit

company revenue goals

Speed and depth of lead follow-up that

makes economic sense

BUILDING SMARKETINGALIGNMENT

Calculatethe Marketing Side

DetermineBusinessGrowth

Calculatethe SalesSide

Set up Marketing SLA Reporting

Set up Sales SLA Reporting

REVENUE GOAL

AVERAGE SALES PRICE

Determine Business Growth1

# of Customers

NEW CUSTOMERS GOAL

LEAD TO CUSTOMER CLOSE %

Calculate the Marketing Side2

=LEADS GOAL

Calculate the Sales Side.3

The number of deals which go to the vendor who responds first.

35% 50%

Set Up Marketing SLA Reporting4

Lead Generation

Set Up Sales SLA Reporting5BUILDING

SMARKETINGALIGNMENT

SalesCommitment

Aug Sep

21 to 35 days

11 to 20 days

0 to 10 days

101SMARKETINGHACKS

Email Tracking: See who opens and clicks your emails

SALES ACCELERATION TOOL: HUBSPOT SALES

Schedule Emails: write now and send later

Email Templates: personalise and save time

Sales Content & Reporting: Understand what content is working.

Prospects: Discover companies that fit your target audience

Meetings: No more back and forth with prospects

Sequences: Automate your follow-up

AUTOMATED PRICING PAGE FOLLOW-UPS

INTERNAL SALES REP NOTIFICATION EMAILS

Inbound is about

being human

KEY TAKEAWAYS

Alignment through shared

language

Metrics ensure we are all kept accountable

Tools & platforms enable all

of this

bit.ly/apacinboundRequest a free ticket! bit.ly/apacinbound

#GrowWithHubSpot

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INBOUND MARKETING SUCCESS PANEL

Convert Leads

Close Customers

Attract VisitorsINSERT YOUR HEADSHOT/

Users/rbonnici/rbonnici@hubspot.com/

Headshot - LQ.png

#GrowWithHubSpot

HubSpot | @kippbodnar

Peter Roper Editor

Marketing Mag | @peter_arrr

TAKEAWAYSKEY

#GrowWithHubSpot

IF YOUR BIGGEST CHALLENGE IS TO GROW TRAFFIC:

MAKE MY PERSONA

CONTENT AUDIT WORKSHEET

GROW BLOG SUBSCRIBERS

Cumulative Email Subscriber Growthfor the HubSpot Blog

95,888

236,382

380,232

20,767

2011 2012 2013 2014

2011 2012 2013 20142010200920082007588,990 628,418 1,319,203 2,537,566

4,455,313

8,878,664

15,661,625

189,596,655

Yearly Traffic Growth (Visits)to the HubSpot Blog

TRY A QUICKEXIT POPUP

255@RyanBonnici | #GrowWithHubSpot | @HubSpot

IF YOUR BIGGEST CHALLENGE IS TO GROW LEADS:

IF YOUR BIGGEST CHALLENGE IS TO GROW LEADS:CREATE HIGH-CONVERTING LEAD PAGES

IF YOUR BIGGEST CHALLENGE IS TO GROW LEADS:

REVERSE ENGINEER YOUR FUNNEL

IF YOUR BIGGEST CHALLENGE IS TO GROW CUSTOMERS:

USE HUBSPOT SALES TO TRACK SALES EMAILS

BUILD A SALES & MARKETING “SLA”

AUTOMATIC PRICING PAGE EMAILS FORSALES REPS

IF YOU WANT TO CONTINUE YOUR INBOUND EDUCATION:

TAKE THE FREE INBOUND MARKETING CERTIFICATION

The Future of Sales & Marketing is Inbound

LeadsVisitors Customers

ATTRACT CONVERT CLOSE DELIGHT

SEO Blogging Keywords

Smart Forms Calls-to-Action Landing Pages

Free CRM Lead Scoring

Email Nurturing

Surveys Smart Content

Social Monitoring

Strangers Promoters

HubSpot is the World’s #1 Inbound Platform

NETWORKING LUNCH

THANKSEVERYONE

#GrowWithHubSpot

grow with hubspot - sydney - june 2016

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