hard-won wisdom for smart meter...
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Hard-won wisdom for
smart meter deploymentsAugust 24, 2011
Lessons from the Real World Webinar Series
Today’s presenters
Jessica BakerBusiness Architect &
Project ManagerBGE
Shanu NigamSmart Grid Solution Architect
Accenture
Jesse BerstChief Analyst
SmartGridNews.com
Agenda
Hard-won wisdom in
seven areas
1. Network & meter deployment
2. Technology & integration
3. Security
4. Vendor management
5. Customer communications & education
6. Data management
7. Project management
Name Background
Shanu Nigam Senior Manager & Solution Architect – Accenture’s Smart Grid Services
• Solution architect for the BGE smart grid program and leads the smart grid business intelligence effort
• 7+ years working with electric and gas utilities including solution architectures and business transformation.
• In-depth knowledge of SOA techniques and technologies for applications such as MDMS, Headend & Meter technology, HAN, DRMS, IVVC, OMS and Online presentment
• Bachelors in Engineering (Computer Science) from M.S.University, MS (Computer Science) from University of Southern California and MBA from UCLA
Speaker
Name Background
Jessica BakerProject Manager, Smart Grid Meter Installation and Provisioning, BGE
• Eight years active duty as a Naval Flight Officer
• Project manager Constellation Energy business performance improvement
• Smart Grid Business Architect, BGE
• Founder and president of Constellation Energy’s Eco-Team, a grassroots employee group focused on driving sustainability initiatives throughout the company and in the community
• Graduate, U.S. Naval Academy, MBA Boston University (with high honors) and a certified Project Management Professional
Speaker
Baltimore Gas & Electric: Practical Lessons Learned
August 24, 2011
Confidential & Proprietary – For Discussion Purposes Only
Agenda
Overview of BGE’s smart grid program
BGE’s vendor selection
Categories of lessons learned
Q &A
Confidential & Proprietary – For Discussion Purposes Only
Smart Grid at BGE
Enable home area networks
Install 2.1M gas and electric advanced meters and modules
Install radio based field devices to collectmeter data
Utilize radio based technologyto communicate between field collection devices and the back office (backhaul and head end)
Install a
meter data
manageme
nt systemto store the new meter data
Install a customer
Web portal
BGE Vendor Selection
AMI Silver Spring Networks (SSN)
Backhaul Verizon
MDM Oracle MDM
Meter Installation Grid One Solutions (formerly known as VSI)
Meters GE, L+G
Security Testing InGuardians
Consultant Support Accenture
3rd Party Meter Testing Vision Metering (formerly known as Austin International)
Meter Disposal/Resale Vision Metering
ERT Recycling BPAI
Confidential & Proprietary – For Discussion Purposes Only
Categories of Lessons Learned
Network & Meter Deployment
Technology & Integration
Security
Vendor Management
Customer Communications & Education
Data Management
Project Management
Confidential & Proprietary – For Discussion Purposes Only
Network & Meter Deployment
• Pre-sweep target areas
Physically inspecting premises prior to installation helps identify issues that might prevent successful meter installs.
Plan to address buildovers and obstructions that are normally considered customer responsibility.
• Consider a Field Trial (pre-deployment of a few hundred meters)
Utilized to test, validate, update operational processes for AMI managed services prior to high volume
• Sequence your deployment
When deploying network components, hold some in reserve for optimization. Maintain a network deployment pace that ensures build-out of the network prior to meter installs.
Deploy meters in contiguous areas with pre-determined saturation targets.
• Determine the meter data and events required based on current and potential future requirements
Confidential & Proprietary – For Discussion Purposes Only
Network & Meter Deployment
• Consider various meter accuracy demonstrations
Dual pan (side-by-side) read comparisons
Dual pan manual read vs. over-the-air AMI read
3rd party meter accuracy testing
Image capture for last reads
Secondary read validation
• Maintain adequate inventory
Institute a structured and regular release process for ordering
Provide periodic forecasts to the manufacturers during
mass-deployment
• Design processes and provide capability for utility crews to install AMI meters from Day 1
Legacy meter
Smart meter
Confidential & Proprietary – For Discussion Purposes Only
Technology & Integration
• Establish guidelines and principles on how information will be exchanged between backend systems and with external systems.
• Test early and often
Conduct proof-of-concepts to confirm the process flows between meters, head-end and MDM before finalizing technical designs.
• Aim to reduce time between when data is recorded in the field and when it is made available through customer facing portals.
• Business processes, including exceptions, should be accurately defined and approved by end users.
Confidential & Proprietary – For Discussion Purposes Only
Security
• Identify and address security vulnerabilities across all asset types
• Establish enterprise level security & privacy guidelines and requirements, balancing risk decisions with business criticality of data
• Proactively request relevant documentation and dedicated security team from vendors at project start
• Conduct a risk assessment:
Assess current state security posture to bring it into alignment with the requirements and best practices
Conduct formal Security Threat Modeling sessions
Execute a comprehensive Vulnerability and Penetration Test
• Staff the security team with relevant expertise in the diverse areas of a Smart Grid security architecture (field devices, systems, integration, network etc.)
Confidential & Proprietary – For Discussion Purposes Only
Vendor Management
• Due to the evolving nature of the smart metering space, ask for periodic review of vendor roadmap and detailed information on functionality in upcoming releases
• Agree upon the scope of responsibility in an official Statement of Work.
• Identify a dedicated point person
• Require participation of vendors in relevant business process and technical design discussions.
• Key contract provisions: installation incentives for hard-to-access service points. Ensures alignment of segment saturation goals and build-out of the mesh.
Confidential & Proprietary – For Discussion Purposes Only
Customer Communication
• Plan on education of smart meter benefits, meter accuracy and health concerns through a customer communications organization dedicated to developing and implementing a comprehensive customer education and communications plan.
Close coordination with neighboring utilities and stakeholders including PSC, AARP, OPC, DOE for metrics reporting and customer education plans
Defined schedule for targeted communications to upcoming deployment segments using multiple communications vehicles
Incorporate results from Dual Pan meter accuracy demonstration (side-by-side meter read comparison)
Incorporate results from 3rd party meter accuracy testing
Image capture of all last reads and secondary read validation (field read followed by warehouse read) to ensure accurate customer billing
Confidential & Proprietary – For Discussion Purposes Only
Data Management
• Prepare for the ‘Data Tsunami’ - evaluate the type of information being returned based on current and future business requirements
• Develop a Smart Grid Data architecture that supports management of data and creates information for real-time decisions, operational decisions and business insights
• Plan for effort to move a superset of data from key business systems into a warehouse
• Business Intelligence products for smart meter analytics are a new & emerging market; take an incremental approach to developing a data warehouse
Confidential & Proprietary – For Discussion Purposes Only
Project Management
• Build contingency in your testing timelines
Execute distinct phases of testing – System, Integration, User Acceptance, Operational Readiness and Performance – with no overlaps
Plan for discovering new/missed requirements during early testing stages and schedule time for updates to technical deliverables
Defect management and resolution: daily defect calls with representatives from all systems
• Plan for addressing customer obstructions found during pre-sweeps and mass deployment.
• Smart meter programs are multi-year multi-release efforts. Be deliberate and specific about requesting necessary SMEs.
• Define internal and external metrics early
Confidential & Proprietary – For Discussion Purposes Only
Continuous Learning Process
Compile Best Practices and
Lessons Learned
AMI Pilot
(One-time input)
Industry Conferences,
Webinars
Utility Relationships
Accenture CoP
Online Research, Publications, Newsletters
Internal End-of-Phase/Release
Lessons Learned
Share Learnings & Recommendations in
a Team Forum
Make Decisions, Implement Lessons
Learned, Update Project Plans
#1 Lesson Learned:
Build and tap into industry peer group for relevant,
real-time, practical lessons learned
Questions?Questions?
Thank you
Jessica BakerBusiness Architect &
Project ManagerBGE
Jessica.baker@constellation.comShanu Nigam
Smart Grid Solution ArchitectAccenture
shanu.nigam@accenture.com
Jesse BerstChief Analyst
SmartGridNews.comJesse.berst@globalsmartenergy.com
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