harnessing the social, mobile and collaborative technology revolution with remedyforce: sean smith,...

Sean Smith

Technology Revolution

Social, Mobile, Collaboration

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Consumerization Changed the Game

Modern Technology for Modern Business

Remedyforce Collaborative Capabilities

Consumerization & Our Customer

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consumers using web self-service to find

answers on their own!

(Source: Forrester)

67%

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Great Technology Expectations

Accessible Affordable

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Businesses that will use social media as

part of their customer service by mid - 2014

(Source: Aberdeen Group)

70%

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Technology Dependent World

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Fast, Convenient, On-Demand Access

Modern Technology for Modern Business

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Key to Customer Success

Self-Service

Social

Mobile

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Intuitive Self-Service

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Visual, Informative & Easy

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Productive Access On-The-Go

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Social Support!

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