hcg webinar build an internal gig economy to energize and ......unilever, allbirds, levi’s,...

Build an Internal Gig Economy to Energize and Retain Talent

HCG WEBINAR

With Edie Goldberg, Ph.D. and Kelley Steven-Waiss

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We help organizations achieve better outcomes through talent using science, analytics, and empathy.

Drive business impact through timely talent actions

Deliver measurable and sustained improvements in leadership

Leadership Excellence

Talent Management

Excellence

Evidence-based AnalysesWebinars, Podcasts, Blogs, eBooks

Systematic reviews

▪ Performance Management

▪ Employee Engagement

▪ Talent Development

▪ Executive Coaching

Trending Practices

▪ Skills for the new world of HR

▪ Design Thinking in HR

▪ Digital Learning

▪ Digital Leadership

▪ Certifications for skill development

▪ Leadership Development

▪ Talent Analytics

▪ Employee Selection

Copyright Human Capital Growth. All Rights Reserved. 3

HCG Webinar

PresenterLINDA HOOPESOrganizational Psychologist and Expert on Resilience

January 29th, 2020 | 9AM PT

Resilience, the Key to an Engaged Workforce

ANNOUNCEMENT

HCG Workshop

1. Data introduction: The Language of Numbers2. Data distributions: Speaking numbers3. Data relationships: Numbers in action4. Data visualization: Seeing numbers

February 202012th, 14th, 19th, 21st

9AM -11am PT

Data Science in HR Series: Thinking in NumbersExpert Faculty: Alyssa Perez, and Shreya Sarkar-Barney, Ph.D.

ANNOUNCEMENT

About the speakers

The Inside Gig6

EDIE GOLDBERG, PH.D.

Edie Goldberg, Ph.D. is the President of E.L. Goldberg & Associates in Menlo Park, California. She has specialized in talent management and organizational effectiveness for more than 30 years. Her practice is focused on HR strategy and designing HR processes and programs to attract, engage, develop and retain employees.

KELLEY STEVEN-WAISS

Kelley Steven-Waiss is Chief Human Resources Officer at HERE Technologies, and founder of Hitch overseeing the company’s human resource management and talent strategy. Kelley has more than 25 years of executive management experience in human resources, change management, and corporate communications.

The

InsideGigEdie L. Goldberg & Kelley Steven-Waiss

Human Capital Growth Webinar

12/04/2019

The world of work is changing

The world of work is changing

The Inside Gig9

PopulationEconomic Game Changers

Cloud Technology

Artificial Intelligence

High Speed Mobile Internet

Big Data Analytics

Work force

Generations

Fertility

Baby Boomers

MillennialsGen X

New Work Ecosystem

All inclusive global talent market

Technological empowerment

Democratization of work

Productivity, Engagement & Unemployment

The Inside Gig10

Productivity growth is slowing

Employee engagement has never been lower

Unemployment is at a 50-year low

Non-Farm Labor Productivity Growth(8-quarter average)

4.0

2.0

0.01991 2001 2011

3.0

5.0

1.0

Per

cen

tep

er y

ear

Employee Engagement is at an All-Time Low(8-quarter average)

of empolyees are engaged

are not engaged

13%

63%

10%

4%

0.02007 2010 2016

6%

12%

2%

8%

2013

10.0%

4.6%

4.5%

U.S. Umemployment Rate Decreases Further(The U.S. unemployment rates in the period 2007 to 2017)

History of the Workplace

The Inside Gig11

1920 1960 1990

History of the Workplace

The Inside Gig12

Today

The rules around work are changing

The Inside Gig13

People as workers

Homogenous Workforce

Significant permanent workforce

Hierarchicalsiloed

Traditional office

Slow to adapt

Innovation department

Process based

Knowledge

Profit driven

Technology drives people

Command & control

The rules around work are changing

The Inside Gig14

Human-machine co-work

Diverse workforcesSignificant contingent

workforceNetworks of

collaborative teams Frictionless, smart

workspacesagileInnovation by everyone

Inclusive

digital leadership

Purpose driven

People drive

technology

Project based

The Desire to continuously Learn and Grow

The Inside Gig15

Agree Using Skills Well

Managers View Learning as Important

Would Stay Longer

Half-Life of Skills

Likely to Leaveif Not Learning

42% 93% 1 of 38 of 105 years

A new Leadership Model

The Inside Gig16

<1950s 1960s-80s 1990s Today 2020

The Industrial Corporation

HierarchicalLeadership

CollaborativeManagement

A Network of Teams

The Trusted Enterprise

Operational Efficiency

Industrial AgePeople as Workers

Andrew CarnegieHenry Ford

The Corporation is King

Profit, Growth, Financial Engineering

Management by Objective

Jack WelchPeter Drucker

The Executives are King

Customer Service,Employees as Leaders

Servant LeadershipWork Together

Howard ShultzSteve Jobs

The People are King

Mission, Purpose, Sustainability

Empower the Team

Netflix, Google, Facebook, Amazon

The Teams and Team Leaders are King

Citizenship, Trust, Growth, Learning

Productivity, Wellness, Responsibility

Unilever, Allbirds, Levi’s,Patagonia, Whole Foods

The Individual, Community, and Team

Source: Josh Bersin, Bersin Academy Webinar 2019

Being agile is a shift in the mental model of what an organization is and how it operates

The Inside Gig17

Leadership shows direction and enables action

Quick changes, flexible resources

Teams built around end-to-end accountability

Boxes and lines less important, with more focus on action

Silos

Detailed instruction

Bureaucracy

Top-downhierarchy

The value of Employee Experience

The Inside Gig18

Make the workplace an Experience

EmotionalFlexible Purpose-Driven

IntellectualLearning Career Development

PhysicalSpace Community

TechnologicalSmart Technology

Collaborative Tools

CulturalTransparency Responsiveness

Careers are changing

The Inside Gig19

Great Companies…don’t have skilled people and motivate them; they have motivated people and inspire them.

…

- Simon Sinek

The Rise of the new Talent Operating Model

Breaking down the traditional operating model

The Inside Gig22

STRATEGY &

VALUES

OPERATING

MODEL EXECUTION

Structure

Governance

Accountabilities

Ways of Working

People Processes Technology

Capabilities

HR leads these workstreams for the company

Breaking down the traditional operating model

The Inside Gig23

STRATEGY &

VALUES

OPERATING

MODEL EXECUTION

Structure

Governance

Accountabilities

Ways of Working

People Processes Technology

Capabilities

HR leads these workstreams for the company

The New Talent Operating Model

The Inside Gig24

Growth mindset culture

Team-based rewards

Gamified recognition

Skills-based pay Project-based work

Talent-sharing Self-directed, micro-learning

Skill Communities

Targeted Mentorship

Portfolio Careers

The Six Principles of

The Inside Gig

You Get What You Give

01

Know WhatYou Have

02

Create aLearning Organization

03

Democratizethe Work

04

Create an Agile Organization

05

Bust the Functional Silos

06

&&

Case Study: HERE TechnologiesCreating an Inside Gig to Optimize Your Talent Supply Chain

INSIDE GIG IN PRACTICE

&

Technology to Enable Talent Mobility

33

&

HOW HITCH WORKS

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&

PROVEN BUSINESS IMPACT – OVER THE FIRST YEAR

• Tech Company with +$1Bn Revenue

• Global Market Leader in Location

• Data and Technology with over 30

• years of experience

• 9,300 employees in 56 countries

About HERE:

The Business Problem HERE was looking match project needs with the right talent to do the work

at the right time. Agility, speed, and managing costs limited outsourcing,

contracting, and hiring options.

The SolutionDevelop an “internal gig” platform. Employees would create profiles providing

skills, experience, and interests. Managers would post projects and requirements.

Using AI, the platform quickly recommends the right talent for a posted project,

reducing time and

uncertainty in securing resources.

Productivity / Savings

FTE worth of capacity

111 FTECompleted

Engagement

HERE Promoter Score Increased 9%

35

How to get started

The Inside Gig36

Build your Business Case

Assess Org Readiness

Create a Change Mgt Plan

Enable the Process

Define Ways of Working

Deploy to the Enterprise and Evolve

Collect Feedback & Adjust Change Plan

PilotAlign HRSystems

01 02 03 04

09 08 07 06

05

EDIE GOLDBERG, PH.D.

edie@elgoldberg.comwww.elgoldberg.com650-854-0854

Big Journeys begin with Small Steps

What steps will you take to unleash the capacity of your organization?

KELLEY STEVEN-WAISS

kelley@hitch.workswww.hitch.works415-596-5553

38

Thank You!Upcoming Events

JANUARY: Webinar on Resilience

FEBRUARY: Workshop series on Data Science for HR

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