hello · 2020-05-27 · hello bruce cullen director of products cookdown. scom and servicenow...

Hello

Bruce Cullen

Director of Products

Cookdown

SCOM and ServiceNow connected

$1000 donation

Why?Connect SCOM and ServiceNow

9,452

SCOM alerts going unread

Unread = unactioned

Unactioned = unvalued

How does this compare to helpdesk incidents?

MakeIncidents

alerts

!

Service Mapping

Manually Defined

Programmatically Discoverable

Configuration Items (CIs) in CMDB

SCOM

SCOM Objects

Discover anything SCOM monitors

What can I Discover from

SCOM?

How do I do it?

Pushing SCOM alerts to ServiceNow using PowerShell

• Auth with ServiceNow• Get all SCOM alerts from the SDK• Convert to JSON• Push SCOM alerts into the Incident table in ServiceNow

Demo time

Where things get tricky…

• Filtering SCOM alerts• Updates to SCOM alerts• Routing Incidents to the right team• Pulling Incident info back into SCOM• Updates to Incidents• Handling alert storms• Handling alerts that open and close quickly

Alert Sync

SCOM Alerts

ServiceNow Incidents

Aka the easy way…

SCOM Alert

Alert Record

Match Incident Creation Rule

SCOM

Incident

Updated

Updated

Updated

SCOM Alert

Alert Record

Match Incident Creation Rule

SCOM

Incident

ClosedClosed

Resolved

Demo

SCOM Connector

Alert Sync Discovery Mapping

SCOM Alerts

ServiceNow Incidents

ServiceNow CIsSCOM Objects

Business Service

CIs with relationships

ServiceNow Monitoring MP

• Outside in monitoring for ServiceNow from SCOM• Check availability from any location you monitor with SCOM• Over 30 performance metrics for ServiceNow

cookdown.com/servicenow-monitoring-mp

16-Jun // WorldwideSCOMathon.com

hello@cookdown.com

@team_cookdown