hello · 2020-05-27 · hello bruce cullen director of products cookdown. scom and servicenow...
TRANSCRIPT
Hello
Bruce Cullen
Director of Products
Cookdown
SCOM and ServiceNow connected
$1000 donation
Why?Connect SCOM and ServiceNow
9,452
SCOM alerts going unread
Unread = unactioned
Unactioned = unvalued
How does this compare to helpdesk incidents?
MakeIncidents
alerts
!
Service Mapping
Manually Defined
Programmatically Discoverable
Configuration Items (CIs) in CMDB
SCOM
SCOM Objects
Discover anything SCOM monitors
What can I Discover from
SCOM?
How do I do it?
Pushing SCOM alerts to ServiceNow using PowerShell
• Auth with ServiceNow• Get all SCOM alerts from the SDK• Convert to JSON• Push SCOM alerts into the Incident table in ServiceNow
Demo time
Where things get tricky…
• Filtering SCOM alerts• Updates to SCOM alerts• Routing Incidents to the right team• Pulling Incident info back into SCOM• Updates to Incidents• Handling alert storms• Handling alerts that open and close quickly
Alert Sync
SCOM Alerts
ServiceNow Incidents
Aka the easy way…
SCOM Alert
Alert Record
Match Incident Creation Rule
SCOM
Incident
Updated
Updated
Updated
SCOM Alert
Alert Record
Match Incident Creation Rule
SCOM
Incident
ClosedClosed
Resolved
Demo
SCOM Connector
Alert Sync Discovery Mapping
SCOM Alerts
ServiceNow Incidents
ServiceNow CIsSCOM Objects
Business Service
CIs with relationships
ServiceNow Monitoring MP
• Outside in monitoring for ServiceNow from SCOM• Check availability from any location you monitor with SCOM• Over 30 performance metrics for ServiceNow
16-Jun // WorldwideSCOMathon.com
