hgp training manual

asso

ciat

e

oper

atio

ns

m

anua

l

PAG

E 0

2

FU

ND

AM

EN

TALS

Thi

s se

ctio

n is

rel

evan

t to

all

Ass

oci

ates

, and

will

tea

ch y

ou

ever

ythi

ng y

ou

need

to

kn

ow

ab

out

Hya

tt G

old

Pas

spo

rt.

Hya

tt G

old

Pas

spo

rt: H

ow it

Wo

rks

Info

rmat

ion

on

the

imp

ort

ance

of

Hya

tt G

old

Pas

spo

rt, o

ur m

emb

ers,

the

ear

ning

st

ruct

ure,

the

elig

ibili

ty g

uid

elin

es, a

nd o

ur in

cent

ive

pro

gra

ms

PO

LIC

IES

& P

RO

CE

DU

RE

ST

his

sect

ion

is o

rgan

ized

by

job

typ

e, p

utti

ng a

ll th

e in

form

atio

n yo

u ne

ed t

o

imp

lem

ent

Hya

tt G

old

Pas

spo

rt in

to y

our

day

-to

-day

wo

rk in

one

pla

ce.

Fro

nt D

esk,

Gal

lery

Ho

sts,

Ho

sts

Info

rmat

ion

to h

elp

bes

t se

rve

reg

iste

red

mem

ber

s w

hen

they

sta

y at

our

ho

tels

Ho

tel M

anag

emen

t In

form

atio

n to

kee

p t

hing

s ru

nnin

g s

mo

oth

ly b

ehin

d t

he s

cene

s

Ho

tel F

inan

ce

Info

rmat

ion

to h

elp

cru

nch

the

num

ber

s

Out

let

Man

agem

ent

Info

rmat

ion

to h

elp

bes

t se

rve

our

no

n-re

gis

tere

d m

emb

ers

whe

n th

ey v

isit

our

ho

tels

, res

taur

ants

and

sp

as

Ho

tel S

ales

Tea

ms

Info

rmat

ion

to h

elp

pro

mo

te a

nd e

xpan

d H

yatt

Go

ld P

assp

ort

RE

FE

RE

NC

E

Glo

ssar

y

At

a G

lanc

e

Res

our

ces

& C

ont

acts

Ext

end

ed P

olic

ies

& P

roce

dur

es

Form

s &

Sam

ple

Do

cum

ents

Qui

z A

nsw

ers

In T

his

Gui

de

This

PD

F is

Inte

ract

ive

Use

the

nav

igat

ion

at t

he t

op

of

each

pag

e to

go

dir

ectl

y to

th

e ch

apte

rs o

r se

ctio

ns

wit

h t

he

info

rmat

ion

yo

u ne

ed. I

cons

and

in-t

ext

links

will

dir

ect

you

to a

dd

itio

nal

reso

urce

s, b

oth

in t

he m

anua

l and

ext

erna

lly.

The

Hya

tt G

old

Pas

spor

t Ass

ocia

te O

pera

tion

s M

anua

l is

you

r gu

ide

to th

e in

s an

d ou

ts o

f H

yatt

Gol

d P

assp

ort

th

e lo

yalty

dri

ver

for

Hya

tt h

otel

s.

Th

is g

uid

e is

div

ided

into

thre

e m

ain

sec

tion

s: F

un

dam

enta

ls, w

hic

h

outl

ines

gen

eral

info

rmat

ion

abo

ut H

yatt

Gol

d P

assp

ort;

Pol

icie

s &

P

roce

dure

s, w

hic

h e

nco

mpa

sses

rol

e-sp

ecifi

c re

spon

sibi

litie

s; a

nd

Ref

eren

ces,

wh

ich

ser

ves

as a

rep

osit

ory

for

addi

tion

al in

form

atio

n

and

docu

men

ts. T

his

str

uct

ure

will

allo

w y

ou to

eas

ily le

arn

abo

ut

Hya

tt G

old

Pas

spor

t, an

d th

en e

ffec

tive

ly im

plem

ent t

hat

kn

owle

dge

to

bes

t ser

ve o

ur

mem

bers

an

d op

erat

e ou

r h

otel

s.

STA

RT

HO

W T

O U

SE

TH

IS G

UID

E

i

HO

W IT

WO

RK

SF

RO

NT

DE

SK

& H

OST

SH

OT

EL

MA

NA

GE

ME

NT

HO

TE

L F

INA

NC

EO

UT

LET

MA

NA

GE

ME

NT

HO

TE

L SA

LES

TE

AM

SR

EF

ER

EN

CE

p.0

3

p.4

2

p.7

7

p.9

9

p.12

8

p.15

3

p.18

5

p.19

6

p.2

00

p.2

08

p.18

7

p.2

20

PAG

E 0

3

HYA

TT G

OLD

PA

SSP

OR

T

how

it

wor

ks

Ab

out

HG

PO

ur M

emb

ers

Po

int

Red

emp

tio

nFA

Qs

Rev

iew

Sp

ecia

l Off

ers

FR

ON

T D

ES

K &

HO

STS

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RK

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OT

EL

MA

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GE

ME

NT

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TE

L F

INA

NC

EO

UT

LET

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GE

ME

NT

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L SA

LES

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AM

SR

EF

ER

EN

CE

Ear

ning

Str

uctu

re

PAG

E 0

4

HYA

TT G

OLD

PA

SSP

OR

T

how

it

wor

ksT

his

sect

ion

will

pro

vide

you

wit

h fu

nda

men

tal i

nfo

rmat

ion

ab

out H

yatt

Gol

d P

assp

ort (

HG

P).

If y

ou a

re a

new

Ass

ocia

te,

this

sec

tion

will

pro

vide

you

wit

h th

e fo

unda

tion

al H

yatt

G

old

Pas

spor

t in

form

atio

n y

ou n

eed

to s

ucce

ssfu

lly s

erve

an

d re

cogn

ize

our

mem

bers

. If

you

are

a se

ason

ed A

ssoc

iate

, th

is s

ecti

on w

ill s

erve

as

a re

fere

nce

for

gen

eral

, str

uctu

ral

ques

tion

s, a

s w

ell a

s yo

ur r

esou

rce

for

lear

nin

g ab

out H

yatt

G

old

Pas

spor

t en

han

cem

ents

.

Ref

er t

o t

his

sect

ion

any

tim

e

you

need

info

rmat

ion

abo

ut:

Ab

out

HG

P

Our

Mem

ber

s

Ear

ning

Str

uctu

re

Po

int

Red

emp

tio

n

Spec

ial O

ffer

s

1 2

3

4

5

Ab

out

HG

PO

ur M

emb

ers

Po

int

Red

emp

tio

nFA

Qs

Rev

iew

Sp

ecia

l Off

ers

FR

ON

T D

ES

K &

HO

STS

HO

W IT

WO

RK

SH

OT

EL

MA

NA

GE

ME

NT

HO

TE

L F

INA

NC

EO

UT

LET

MA

NA

GE

ME

NT

HO

TE

L SA

LES

TE

AM

SR

EF

ER

EN

CE

Ear

ning

Str

uctu

re

p.0

5

p.0

7

p.14

p.3

1

p.3

8

PAG

E 0

5

Hya

tt G

old

Pas

spor

t is

mea

nt t

o fo

ster

per

son

al

rela

tion

ship

s an

d in

spir

e gu

ests

to d

evel

op e

mot

ion

al

con

nec

tion

s w

ith

Hya

tt, in

spir

ing

bran

d pr

efer

ence

an

d cr

eati

ng

true

gue

st lo

yalty

.

Hya

tt G

old

Pas

spor

t lau

nch

ed in

19

87 a

nd

has

bee

n f

un

dam

enta

l in

bu

ildin

g lo

ng-

term

rel

atio

nsh

ips

wit

h H

yatt

s m

ost v

alu

able

indi

vidu

al

trav

eler

s. H

yatt

Gol

d P

assp

ort d

rive

s lo

yalt

y by

off

erin

g be

st-in

-cla

ss

ben

efits

, per

son

aliz

ed r

ecog

nit

ion

, exc

lusi

ve p

rom

otio

ns

and

rew

ards

.

For

ever

y el

igib

le d

olla

r sp

ent a

t a H

yatt

hot

el, m

embe

rs r

ecei

ve fi

ve

Hya

tt G

old

Pas

spor

t poi

nts

. Th

ese

poin

ts c

an b

e re

deem

ed in

a v

arie

ty o

f w

ays

incl

udi

ng:

Fr

ee N

igh

ts a

nd

Roo

m U

pgra

des

D

inin

g an

d Sp

a tr

eatm

ents

at p

arti

cipa

tin

g re

stau

ran

ts a

nd

spas

P

aym

ent t

owar

d in

cide

nta

ls d

uri

ng

a H

yatt

sta

y

C

onve

rsio

n o

f po

ints

to m

iles

wit

h T

rave

l Par

tner

s

C

ar R

enta

l Aw

ards

Hya

tt G

old

Pas

spor

t mem

bers

can

ear

n a

nd

rede

em F

ree

Nig

hts

an

d di

nin

g an

d sp

a ex

peri

ence

s at

ove

r 50

0 lo

cati

ons

wor

ldw

ide

incl

udi

ng:

P

ark

Hya

tt

, An

daz

, Gra

nd

Hya

tt

, Hya

tt

, Hya

tt R

egen

cy

, Hya

tt

Pla

ce

, HYA

TT

hou

se

Hya

tt Z

ilara

, H

yatt

Ziv

a a

nd

Hya

tt R

esid

ence

C

lub

res

orts

.

1A

BO

UT

H

YA

TT

GO

LD

PA

SS

PO

RT

The

Val

ue o

f a

Hya

tt G

old

Pas

spo

rt M

emb

er Sta

yed

at

a H

yatt

ho

tel

in t

he la

st y

ear.

Pla

tinu

m a

nd D

iam

ond

mem

ber

s re

pre

sent

Hya

tts

mo

st

acti

ve a

nd lo

yal g

uest

s. T

hese

tw

o m

emb

ersh

ip t

iers

co

mb

ined

re

pre

sent

10

.7%

of

the

over

all a

ctiv

e m

emb

ersh

ip b

ase,

but

ac

coun

t fo

r 29

.7%

of

the

tota

l Hya

tt G

old

Pas

spo

rt r

even

ue.

16.5

MIL

LIO

N

2.9

MIL

LIO

N

ME

MB

ER

S

WO

RL

DW

IDE

1 m

illio

n n

ew

mem

ber

s ea

ch y

ear.

Hya

tt G

old

Pas

spo

rt

mem

ber

s ac

coun

t fo

r 35

%

of

all H

yatt

ro

om

nig

hts.

i 29.7

%

of

reve

nue

Our

Mem

ber

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oin

t R

edem

pti

on

FAQ

sR

evie

wS

pec

ial O

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bo

ut H

GP

PAG

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Ince

ntiv

e P

rog

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sH

yatt

Gol

d P

assp

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ffer

s an

ince

nti

ve p

rogr

am th

at e

nco

ura

ges

yo

u to

en

roll

new

Hya

tt G

old

Pas

spor

t mem

bers

by

offer

ing

a re

war

d

for

you

r h

ard

wor

k.

AS

SO

CIA

TE

RE

WA

RD

S P

RO

GR

AM

Th

e A

ssoc

iate

Rew

ards

pro

gram

rew

ards

indi

vidu

al A

ssoc

iate

s

for

ever

y n

ew m

embe

r th

ey e

nro

ll in

Hya

tt G

old

Pas

spor

t.

You

can

en

roll

gues

ts in

this

pro

gram

at a

ny ti

me

and

can

red

eem

yo

ur

Ass

ocia

te R

ewar

ds P

oin

ts q

uar

terl

y.

Yo

u w

ill r

ecei

ve o

ne

Ass

ocia

te R

ewar

ds p

oin

t for

eve

ry a

ctiv

ated

en

rollm

ent y

ou c

ompl

ete

Fo

r ev

ery

20 a

ctiv

atio

ns,

20

rew

ards

poi

nts

will

app

ear

in

you

r re

war

ds b

ank

T

hes

e po

ints

are

equ

ival

ent t

o $1

USD

an

d re

deem

able

for

a v

arie

ty

of r

ewar

ds

To

p it

ems

incl

ude

the

iPad

min

i, ki

tch

en a

pplia

nce

s, e

lect

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ics,

la

ptop

s, r

ecre

atio

nal

equ

ipm

ent a

nd

desi

gner

jew

elry

Ass

oci

ates

rec

eive

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ne A

sso

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fo

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ery

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th

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tt G

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spo

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mem

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ial O

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GP

PAG

E 0

7

Hya

tt G

old

Pas

spor

t mem

bers

ar

e H

yatt

s m

ost l

oyal

gue

sts.

Th

is s

ecti

on d

etai

ls th

e di

ffer

ent t

ypes

of

Hya

tt G

old

Pas

spor

t m

embe

rsh

ip. T

he

maj

orit

y of

mem

bers

hip

s ar

e st

ruct

ure

d in

to th

ree

dist

inct

mem

bers

hip

leve

ls: e

ntr

y-le

vel m

embe

rsh

ip, P

lati

nu

m a

nd

Dia

mon

d. T

her

e is

a s

mal

l per

cen

tage

of

mem

bers

that

rec

eive

on

e of

thre

e sp

ecia

lty

and

un

publ

ish

ed m

embe

rsh

ips:

Lif

etim

e D

iam

ond,

D

iam

ond

Pre

mie

r an

d C

ourt

esy

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d, w

hos

e ad

mis

sion

is m

ore

excl

usi

ve. F

or H

yatt

Ass

ocia

tes

wh

o w

ish

to b

ecom

e H

yatt

Gol

d P

assp

ort

mem

bers

, th

ere

are

also

spe

cifi

c ru

les.

2O

UR

ME

MB

ER

SH

yatt

Go

ld P

assp

ort

Mem

ber

ship M

EM

BE

RS

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Ent

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TIN

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tays

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er y

ear

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tt C

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ard

car

dm

emb

ers

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MO

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ear

ASS

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po

ints

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PR

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Hya

tt h

ote

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CO

UR

TE

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AR

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vita

tio

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nly

Elig

ible

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htA

n el

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le n

ight

is w

hen

a g

uest

pay

s an

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ible

Rat

e fo

r a

sing

le n

ight

at

a H

yatt

ho

tel.

Elig

ible

Sta

yA

n el

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le s

tay

is w

hen

a g

uest

pay

s an

Elig

ible

Rat

e fo

r th

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ngth

of

thei

r st

ay a

t a

Hya

tt h

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l. A

sta

y ca

n b

e a

vari

able

leng

th o

f ti

me,

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is c

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ider

ed t

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leng

th o

f ti

me

a g

uest

sp

end

s at

a H

yatt

ho

tel b

etw

een

chec

k-in

and

che

cko

ut.

Ab

out

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PP

oin

t R

edem

pti

on

FAQ

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evie

wS

pec

ial O

ffer

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PAG

E 0

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Mem

ber

ship

Bas

ics

Hya

tt G

old

Pas

spor

t mem

bers

hip

is c

ompl

imen

tary

an

d av

aila

ble

to a

ll in

divi

dual

s. E

nro

llmen

t is

easy

an

d ca

n b

e co

mpl

eted

at a

ny H

yatt

hot

el

wor

ldw

ide,

at

, or

thro

ugh

a

Ever

y m

embe

r re

ceiv

es a

un

iqu

e H

yatt

Gol

d P

assp

ort m

embe

rsh

ip

nu

mbe

r. M

embe

rsh

ip a

llow

s m

embe

rs to

ear

n p

oin

ts a

nd

take

ad

van

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yatt

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old

Pas

spor

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Hya

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Pas

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TH

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EQ

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EM

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cour

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all m

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rs m

ust r

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tivi

ty

wit

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a 2

4-m

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mem

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Pas

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S W

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ME

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S A

CC

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fe T

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dits

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r a

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wsp

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Mem

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Ben

efits

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ME

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IP B

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The

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h H

yatt

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d P

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embe

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Fr

ee N

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Aw

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ms

with

no

capa

city

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trol

s or

bla

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t dat

es

Sp

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l Hya

tt G

old

Pas

spor

t cus

tom

er

serv

ice

line:

U

.S. a

nd

Can

ada:

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00

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-HYA

TT

O

utsi

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e U

.S. a

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Can

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rest

H

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Glo

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m ty

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m

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ccou

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A

bilit

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old

Pas

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ints

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iles

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trav

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Mem

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RE

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IRE

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NT

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here

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bers

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gin

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e.

2.2m

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age

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Pas

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Pla

tin

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embe

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ve a

ddit

ion

al s

peci

al b

enefi

ts a

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serv

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tayi

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tin

um m

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ts, p

lus:

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xpan

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Fo

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ore

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rmat

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new

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per

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houl

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Add

itio

nal

Mem

bers

hip

Ben

efits

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efer

ence

sec

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.

2

P.M

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e ch

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req

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ce a

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hou

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bjec

t to

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labi

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sin

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orld

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pre

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YAT

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ce, H

YAT

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ark

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mos

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ME

MB

ER

SH

IP B

EN

EF

ITS

Pla

tin

um m

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ll m

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nefi

ts, p

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% p

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bers

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lity

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orts

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ide

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riva

te r

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acco

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rma-

tion

num

ber

whe

n c

allin

g fr

om w

ithi

n

the

U.S

. or

Can

ada:

1-8

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W

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side

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m

embe

rs m

ay c

onta

ct th

eir

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rest

H

yatt

Glo

bal C

onta

ct C

ente

r

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QU

IRE

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NT

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qua

lify

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Pla

tin

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embe

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rs m

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plet

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hot

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D

iam

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ben

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the

Add

itio

nal

Mem

bers

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Ben

efits

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4

p.m

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e ch

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pon

req

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yatt

Pla

ce a

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hou

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otel

s

Su

bjec

t to

avai

labi

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yatt

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orld

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m

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men

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cati

on a

nd

bran

d, f

or m

ore

info

rmat

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abo

ut

wel

com

e am

enit

ies,

see

Add

itio

nal

M

embe

rshi

p B

enefi

ts in

the

Ref

eren

ce

sect

ion

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H

otel

s w

ith

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ency

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best

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ilabl

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est

room

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xclu

des

suit

es

B

ased

on

ava

ilabi

lity

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heck

-in

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ont

have

clu

b ro

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e in

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ddit

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al

Mem

bers

hip

Ben

efits

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efer

ence

se

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n.

H

otel

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cy/G

ran

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xclu

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D

edic

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che

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N

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yatt

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yatt

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lace

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hou

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37k

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ME

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ER

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IP B

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embe

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p be

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% p

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ve H

yatt

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d P

assp

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oin

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ada:

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00

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old

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spor

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IRE

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aver

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aila

ble

to th

e ge

ner

al p

ubl

ic a

nd/

or th

rou

gh H

yatt

boo

kin

g ch

ann

els.

EX

AM

PL

ES

IN

CLU

DE

:

H

yatt

Dai

ly R

ate

(RA

CK

Mar

ket)

P

ubl

ish

ed P

acka

ges

(PK

GS

Mar

ket)

P

rom

otio

n R

ates

(RA

CK

Mar

ket)

C

onve

nti

on /

Gro

up

Rat

es (C

ON

V M

arke

t)

D

isco

un

t Rat

es (i

.e.,

Sen

ior

Cit

izen

, AA

A, A

AR

P, G

over

nm

ent,

AM

XN

ET,

ASA

E, e

tc.)

P

refe

rred

Rat

es

V

olu

me

Acc

oun

t Rat

es/N

egot

iate

d R

ates

(VO

LM M

arke

t)

C

onso

rtia

Gu

aran

teed

(GT

DR

TE

)

D

iam

ond

& P

lati

nu

m G

uar

ante

ed A

vaila

bilit

y (G

UA

R)

D

ay R

ate

(DR

TE

)

P

oin

ts +

Cas

h A

war

ds

Whe

n D

ata

Ser

vice

s is

bui

ldin

g r

ates

wit

hin

the

follo

win

g R

ES

ER

VE

Mar

kets

, the

ra

te w

ill d

efau

lt t

o e

ligib

le. I

t is

the

ho

tels

res

po

nsib

ility

to

co

ntac

t th

eir

Dat

a S

ervi

ces

Rep

rese

ntat

ive

in t

he e

vent

the

y w

ish

to c

hang

e th

e el

igib

ility

ind

icat

or.

Up

on

rece

ipt

of

req

uest

, the

Dat

a S

ervi

ces

Rep

rese

ntat

ive

will

ass

ign

the

pro

per

el

igib

ility

ind

icat

or

acco

rdin

g t

o t

he P

rog

ram

Ter

ms

and

Co

ndit

ions

.

Elig

ible

Rat

e C

od

es

Mar

ket

Co

de

Des

crip

tio

nSt

atus

CO

NV

1 C

ON

VE

NT

ION

S/G

RO

UP

SE

ligib

ility

Sta

tus

DIS

C2

DIS

CO

UN

T R

AT

ES

Def

ault

Elig

ible

HV

CL

HYA

TT

VA

C C

LUB

Def

ault

Elig

ible

PK

GS

NO

N-Q

UA

LIF

IED

PA

CK

AG

ES

Def

ault

Elig

ible

RA

CK

RA

CK

RA

TE

SD

efau

lt E

ligib

le

ST

ES

SU

ITE

RE

QU

ES

TS

Def

ault

Elig

ible

VO

LMV

OLU

ME

DIS

CO

UN

TS

Def

ault

Elig

ible

HO

TL

HO

TE

L M

AR

KE

TD

efau

lt E

ligib

le

SP

EC

QU

ALI

FIE

D R

AT

ES

Def

ault

Elig

ible

HYA

TH

YAT

T P

RO

GR

AM

SIn

div

idua

l Rat

e P

lan

Rev

iew

R

equi

red

Mak

e Su

re G

uest

s G

et C

red

it

All

char

ges

mus

t ap

pea

r o

n th

e fo

lio t

o b

e el

igib

le f

or

Hya

tt G

old

Pas

spo

rt p

oin

ts.

i

1 C

ont

ract

ed R

ates

bui

lt w

ithi

n th

e C

ON

V M

arke

t w

ith

a M

arke

t S

egm

enta

tio

n C

od

e o

r C

RE

W, A

C, C

ON

T o

r C

RM

will

be

assi

gne

d a

n in

elig

ible

ear

ning

ind

icat

or.

2 T

he D

isco

unt

Mar

ket

cont

ains

Elig

ible

(i.e

., S

enio

r C

itiz

en, A

AA

, AA

RP,

Gov

ernm

ent,

AM

XN

ET,

AS

AE

, etc

.)

and

Inel

igib

le R

ates

(i.e

., TA

DS

, TIR

T, A

LDS

, FA

MP

LN

, EM

PL

, EM

PL

X, E

MB

R, E

MF

F, E

MF

P, e

tc.)

. Dat

a S

ervi

ces

has

pro

per

ly c

on

gur

ed r

ates

wit

hin

the

DIS

C M

arke

t ac

cord

ing

to

the

pro

gra

m t

erm

s an

d c

ond

itio

ns.

Ab

out

HG

PO

ur M

emb

ers

Po

int

Red

emp

tio

nFA

Qs

Rev

iew

Sp

ecia

l Off

ers

FR

ON

T D

ES

K &

HO

STS

HO

W IT

WO

RK

SH

OT

EL

MA

NA

GE

ME

NT

HO

TE

L F

INA

NC

EO

UT

LET

MA

NA

GE

ME

NT

HO

TE

L SA

LES

TE

AM

SR

EF

ER

EN

CE

Ear

ning

Str

uctu

re

PAG

E 1

7

Reg

iste

red

Gue

st

Inel

igib

le R

ates

Inel

igib

le R

ates

are

qu

alifi

ed d

isco

un

ted

rate

s. F

or th

e fu

ll Te

rms

and

Con

diti

ons

defi

nit

ion

, see

the

Glo

ssar

y.

Inel

igib

le R

ates

may

incl

ude

thir

d-pa

rty

rate

s or

qu

alifi

ed r

ates

that

are

n

ot a

vaila

ble

to th

e ge

ner

al p

ubl

ic o

r av

aila

ble

thro

ugh

Hya

tt b

ooki

ng

chan

nel

s.

EX

AM

PL

ES

IN

CLU

DE

:

T

radi

tion

al W

hol

esal

e

G

OG

O W

orld

wid

e V

acat

ion

s,

Ple

asan

t Hol

iday

s, e

tc.

T

hir

d P

arty

In

tern

et R

ates

P

rice

line,

Exp

edia

, Tra

velo

city

, et

c.

T

rave

l In

dust

ry R

ates

TA

DS

H

yatt

Gol

d P

assp

ort F

ree

Nig

ht

Aw

ards

G

PR

M, P

RO

GP,

AN

ZG

P,

GP

00

1, e

tc.

C

ontr

acte

d R

ates

A

irlin

e C

rew

To

ur

Rat

es

Fa

mily

Pla

n

FA

MP

LN, A

LDS

A

ssoc

iate

Rat

es

A

ssoc

iate

Com

p, A

ssoc

iate

Le

isu

re, A

ssoc

iate

Bu

sin

ess,

Fr

ien

ds a

nd

Fam

ily R

ates

A

irlin

e A

ssoc

iate

Dis

cou

nt

A

irlin

e A

war

ds

A

irlin

e In

terr

upt

ed-T

rip

Vou

cher

s

H

yatt

Aw

ards

H

yatt

Nig

ht C

erti

fica

tes

A

llotm

ents

As

a g

ener

al r

ule,

rat

es b

uilt

wit

hin

the

follo

win

g m

arke

ts w

ill b

e in

dic

ated

as

an

Inel

igib

le R

ate.

Inel

igib

le R

ate

Co

des

Mar

ket

Co

de

Des

crip

tio

n

AW

RD

AW

AR

D R

ED

EM

PT

ION

CO

NT

CO

NT

RA

CT

MA

RK

ET

GO

LD1

GO

LD P

AS

SP

OR

T

WH

LAA

LLO

TT

ED

WH

LS

WH

LSTO

UR

OP

ER

ATO

RS

1 H

yatt

Go

ld P

assp

ort

Reg

ency

Clu

b a

nd S

uite

Up

gra

de

Aw

ard

s ar

e E

ligib

le R

ates

. The

se r

ates

req

uire

a m

em-

ber

to

bo

ok

a p

rem

ium

rat

e an

d u

se p

oin

ts f

or

the

upg

rad

e. P

oin

ts +

Cas

h A

war

ds

are

also

Elig

ible

Rat

es.

i

Ab

out

HG

PO

ur M

emb

ers

Po

int

Red

emp

tio

nFA

Qs

Rev

iew

Sp

ecia

l Off

ers

FR

ON

T D

ES

K &

HO

STS

HO

W IT

WO

RK

SH

OT

EL

MA

NA

GE

ME

NT

HO

TE

L F

INA

NC