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Hong Kong 2018
Hong Kong 2018
Business Transformation Using The BlackBerry Enterprise Platform
David ArnoldPrincipal Enterprise Solutions Manager, EMEA
© 2017 BlackBerry. All Rights Reserved. 3
Session Objectives
§ Gain insight on trends in Digital Transformation
§ Learn why BlackBerry the right platform to use and build on
© 2017 BlackBerry. All Rights Reserved. 4
Drivers Behind Transformation
§ Drivers for digital and/or business transformation?§ Regulatory Compliance§ Competitive Advantage§ Need for a Compelling Customer (and employee) Experience§ Operational Efficiency
§ 42% of CEO’s have begun Digital Transformation – Gartner
§ What happens if you don’t? Netflix, Uber, AirBnB
© 2017 BlackBerry. All Rights Reserved. 5
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Device Management
MDM
• Market was BlackBerry only
• Secure Hardware/Email
Device Management (Circa 2012)
SMARTPHONE
EMM
Mobility Management (2012 – 2014)
• Evolution of cross platform
• Focus on BYOD
TABLETSMARTPHONE
EMM
Applications
Enterprise Management (2015 – 2016)
• Tablets=>Laptops=>Wearables
• Enterprise Applications
Professional Services
COMPUTER WEARABLES
UEM
Professional Services
Applications
Embedded & EoT
• Enterprise of Things• Seamless Workflow
Extending the Enterprise (2017+)
Opportunity to ‘Extend the Enterprise’ is Growing
Consumerization of ITShadow IT
© 2017 BlackBerry. All Rights Reserved. 6
Opportunities for Transformation
§ Legacy Processes and Systems
§ Locked Away Corporate Data
§ Constrained Business Processes
§ Inflexible Business Workflows
§ End User Expectation of Anytime Anyplace Availability
© 2017 BlackBerry. All Rights Reserved. 7
Enterprise Transformation Lifecycle - AppFactory
Development
Enterprise IT
Business
Agile
PlanExecute
Analyze
• IT has become more than just operational - SysOps
• Where do ideas come from?
• Must Include the “Business”
• Discovery Workshops
• How does the business determine which ideas to invest in?
© 2017 BlackBerry. All Rights Reserved. 8
Components of Transformation
Technology
People
Sustainable Transformation
Process
§ People who understand the domain(s) in which you want to innovate
§ Processes on which to baseline the associated operations and from which to innovate
§ Technology allowing for the automation and institutionalization of best practices
© 2017 BlackBerry. All Rights Reserved. 9
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Discovery Sessions: What IT can build with LOB
© 2017 BlackBerry. All Rights Reserved. 10
1 Patient Care Communication
2 Rescheduling App. If PSW Not Available (Critically)
3 Stop Treatment VIA Email + Text + WhatsAPP
4 Work As a Group (Want to be less in the office)
5 Intake Paper Based
6 Medicines To Patients• Mobile Cart• Paper Process
7 Inconvenient Access To System (Citrix)
8 2 Factor Authentication for Patient Access
9 Onsite Access to EMR + Medicine History
10 Readiness For Crisis
11 Managing Events At Patient SiteFEASIBILITY
STR
ATEG
IC V
ALU
E O
F T
HE
PR
OD
UC
T
Low High
Low
Hig
h
Enhance Patient Care Improve Employee Productivity
7
916
42
35 8
1110
Use Cases in Focus
Enterprise IT
© 2017 BlackBerry. All Rights Reserved. 12
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Managing Diverse Endpoint EnvironmentsForm Factors Containers/FrameworksOperating Systems Applications Content
Managed Apps
Line of Business
Android Enterprise
Windows Store for Business
ECM Repositories
Ownership Models
BYOD(Bring Your Own Device)
COPE(Corporate Owned, Personally Enabled)
COBO(Corporate Owned,
Business Only)
BYOL(Bring Your Own Laptop)
© 2017 BlackBerry. All Rights Reserved. 13
Enterprise Mobility Involves Heavy Lifting
§ Device Management § Application Management§ Application Configuration§ Cryptography§ Secure Storage§ Secure Connectivity§ Scalability § High Availability § Identity and Authentication
Management§ Enterprise Single Sign On§ Middle Tier Enterprise Services§ Software Development Lifecycle
Solution is BlackBerry UEM and Dynamics
© 2017 BlackBerry. All Rights Reserved. 14
BlackBerry Connectivity Removes Burden from Developers
BlackBerry UEM
• No Inbound Connections• Massive Scale for App connections• All connections validated and authenticated
© 2017 BlackBerry. All Rights Reserved. 15
Enterprise IT Transformation
q Build a Platform for Innovation
q Focus on Security
q Protect Your Physical Assets
q Design for Scalability and Growth
q Standardize Processes and Technology
q Improve Collaboration between IT and the “Line of Business”
Development
© 2017 BlackBerry. All Rights Reserved. 17
ISV Apps & Ecosystem
CustomApps
BlackBerry Apps
Communication Collaboration EFSS
End-to-End Platform Services
Enterprise Mobility Management MessagingSecure Containers Workspaces/DRM
Security and Scalability Core Foundation
Secure Communications ConnectorsGlobal NOCs Identity & Access
Dev
elop
men
t P
latf
orm
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FA R
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entit
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terf
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Work Management
Unleash distributed business network to externalize services, secure and connect EoT
BlackBerry Secure EoT Platform 2.0
Bla
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END-TO-ENDSECURITY
RICH USER EXPERIENCE
CLOUD
ON-PREM
Complete Cross-Platform Secure Enterprise Mobility Solution
© 2017 BlackBerry. All Rights Reserved. 18
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Dynamics: More Agility, Less Stakeholder Conflict
§ Maintain security while speeding delivery
§ Seamlessly integrate without compromise
§ Maintain cross-app consistency and control
§ Stakeholders can focus on what they do best
§ Functional APIs across platforms
§ Consistent security controls
§ Faster time to value at lower cost
Push Notifications
SecureCommunication
SecureStorage
App Level Policy Controls
Secure Inter-App Communications
Multi-Factor Authentication
Identity & Access Management
Single Sign-On
Application Configuration
Directory Lookup File and Data Transfer
Lifecycle Management
DR/HA Services
App Deployment
© 2017 BlackBerry. All Rights Reserved. 19
Application Models
MultiplePlatforms
Capability
Hybrid-Cordova• HTML5, JavaScript, CSS• Common UI, non-native• Frameworks (Angular, Ionic, etc.)• Access to native platform (plug-ins)• App Store distribution• Varying Performance
Xamarin• C#, .Net, Native APIs• Native UI• C# wrappers to native platform• Common UI - Xamarin forms • App Store distribution• Native Performance
Native• Obj-C, Swift, Java, C#• Platform Tools & APIs• Native UI• All native features• App Store distribution• Best possible performance
Web-based Apps• Browser based rendering and APIs• Web development skills• Responsive Design – Extend Desktop Apps• Ubiquitous distribution as URL/Bookmark
© 2017 BlackBerry. All Rights Reserved. 20
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What type of mobile apps are being developed?
Source: Gartner, Survey Analysis: The Mobile App Development Trends That Will Impact Your Enterprise in 2017, April 2017
© 2017 BlackBerry. All Rights Reserved. 21
Development Transformationq Understand Business’s Visionq Focus on End User Experienceq Implement Agile and DevOpsq Build an AppFactoryq Engage in Iterative Developmentq Leverage Your Application Platformsq Improve Collaboration with Business
and IT
Summary
© 2017 BlackBerry. All Rights Reserved. 23
q Focus on Continuous Improvementq Engage & Encourage Key Sponsors
and Stakeholdersq Create Multi Disciplinary Teamsq User Experience is Paramountq Handle and Test Edge Casesq Build Centres of Excellenceq Learn from Mistakesq Demonstrate Success and ROI
Enterprise Transformation
© 2017 BlackBerry. All Rights Reserved. 24
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Account Team Support
Partner Professional Services
Partner with BlackBerry for Success
BlackBerry is the Platform for the Digital Enterprise
© 2017 BlackBerry. All rights reserved.
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