hoq(final ppt) 24-9-2011(6 pm)
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HOUSE OF QUALITY CASE OF DMRC METRO STATION
Submitted to: Dr. K. C. IYER Course No. CEL-773 Submitted by : 1. Shailaja Gautam 2011 CET 3058 2. Prabhat Shrivastava 2011 CEX 5530 3. Nilesh Gadge 2011 CEC 3670
Submitted to :
Prof. K. C. Iyer
Indian Institute of Technology, Delhi
Hauz Khas, New Delhi : 110016
INTRODUCTION
Quality Function Deployment (QFD) is a planning tool used to fulfill customer expectations.
The primary tool used in QFD is HOUSE OF QUALITY (HOQ)
The HOQ translates the voice of customer into design requirements that meet specific target values and matches those against how an organization will meet those requirements
We are the members of research and design group to develop user-friendly facilities for the commuters.
The task given to us is to finalize the standards of design for metro stations on the basis of customer requirements.
Therefore we are using HOUSE OF QUALITY for our analysis as it gives direct relationship between customer expectations and design elements.
OBJECTIVE
Ref: “Total quality management” by D.H. Besterfield,3 rd Edition, Chapter -12 “Quality Function Deployment”.
SAMPLE MIX
Our sample mix include:-
1) Commuters using Public Transport ( DTC Buses)daily.
2) Commuters using Private Transport Daily.
3) Construction team
There are 7 steps in making HOQ
1. List customer requirements (WHATs)2. List Technical descriptors (HOWs)3. Develop a relationship matrix between
WHATs & HOWs4. Develop an interrelationship matrix between
HOWs & HOWs5. Competitive assessment of
Customer competitive assessment Technical competitive assessment
6. Develop prioritized customer requirements7. Develop prioritized technical descriptors
Using the above mentioned steps we have developed the HOQ for our project
STEPS FOR MAKING QFD
Ref: “Total quality management” by D.H. Besterfield,3 rd Edition, Chapter -12 “Quality Function Deployment”.
STEP-1: customer requirements (WHATs)
STEP- 2: Technical descriptors (HOWs)
STEP- 3: relationship matrix between WHATs & HOWs
Relationship between customer requirements and
technical descriptors 9 Very Good 6 Good 4 Medium 1 Weak
STEP- 4: interrelationship matrix between HOWs & HOWs
STEP- 5: Competitive assessment
STEP- 6 prioritized customer requirements
STEP- 6 prioritized technical descriptors
FINAL HOUSE OF QUALITY
Note: For readable HOQ table please refer the PDF file attached
INFERENCE
S.NoTechnical descriptors w.r.t. Customer requirements
Suggested alternatives as per HOQ analysis Remark
1) Flooring Granite 2) Column finish Granite 3) Railing Stainless steel
4) Vertical movement
Lift+ Staircase+Escalators+Ramp
Consensus for all four to make the design Universally Accessible
5) Joinery method Welding 6) Air-conditioning HVAC system
7) Security systemCombination of all options
Consensus for all optionsto have all levels of security
8) Information mediaDigital Signage + dolby sound system
INFERENCES DRAW FROM HOUSE OF QUALITY
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