how change has changed-from change management to insights
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“How Change has Changed -‐ What Consultants Need to Know”
with Dawna Joneswww.FromInsightToAcAon.com
Wednesday, 14 May, 14
Seeing the Big Picture; Practise
High level overview
How performance really happens
Implications: management style & manager’s role
Why traditional business thinking creates boiled frogs
Ways to Leverage Accelerated Change
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Evolution>Facilitating change, team performance;>Developing Inner Leadership Skills;>Decision-making for Dummies (Business)>Global Business Innovation
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Change- Why the cultural undertow?
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Current: Stressed - No choice
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Running hard yet going nowhere
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Traditional Management Belief:Top down
Centralized DM Authority-based
Command & Control
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RealityPerformance runs on
networksPersonal-
ProfessionalCustomer-Community
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Connecting personal decisions to planetary stewardship.
Networks of High Performance
�Social biology research in Hewlett Packard: http://www.management-issues.com/2010/2/8/podcast/how-to-deliver-phenomenal-results.asp
�Shared Goal and Goal Oriented
�Most of network outside the company’s boundaries
�True for many organizations - management style
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Shift #1: Away from Command and Control decision-making to decentralized &
shared accountability
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Shift #2-From Commanding employees (disengagement) to
Working Collaboratively-
Engaging Employees
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Implications: Manager’s Role Changes
People naturally collaborate - get out of way
Find resources-Participative DM
Clear barriers: systemic, procedures
Instil healthy workplace relationships>better decisions
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Manager’s Leadership Challenges
Replace control over staff to gaining power by working with team
Switch to a Facilitative style - participative DM = Engage creativity
Redefining identity from being in charge to serving employees
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Shift #3: From focus solely on profit to a higher purpose & service-financial
security
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“Profit is like oxygen, without it you are out of the game. If you think your
purpose is to breathe, you are missing
something.” -Peter Drucker
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Focusing Solely on Profit is High RiskDecision-making focus: too narrow, short,internal.
Can’t see what is going on inside company or social/environmental changes outside
Puts Companies in Boiled Frog Mode - waiting for a crisis
Selective Attention & Invisible Gorilla http://youtu.be/vJG698U2Mvo
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Shift #4: From Capital Assets Focused (Assuming Predictable conditions-unlimited
resources)
to Care for people + Planet Living system
(Given unpredictable + complex conditions)
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Two management paradigms:
Traditional (profit driven) & Stewardship (values-
driven)
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Survive at Any CostWednesday, 14 May, 14
Stick to TraditionalNot able to adapt: Keep running
Leaving a lot of money on the table>distrust
Highly stressful decision-making environments=lousy decisions=gerbils
Narrow focus ignores key information decision-making
Disengaged employees
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Shared Value-TrustWednesday, 14 May, 14
In TransitionWednesday, 14 May, 14
Companies That Mimic Nature - “Profit for Life -J. Bragdon”
www.lampindex.com Wednesday, 14 May, 14
>Highly Networked>Decentralized decision-making>Open information flow+feedback>Self-organizing >Self-renewing=Learn>Leaders @ Levels
Resilient & Agile
Principles
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Why? Uncertainty-Complexity
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Change by Crisis or Choice
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Using UncertaintyCreative + Iterative = Agile & Resilient
Restore trust & confidence
“The way things are done around here”= Exceptionally High Risk
Doing Nothing=Fear-basedWednesday, 14 May, 14
Expose Traditional Beliefs
“Self organized teams are out of control”
“That will only work there; we’re different” (OK..So what will work?)
“Collaborate, or else....!”
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Leverage PointsDeepen trust - self + team leadership
Transparency + Flow of information - Real-time DM
Expose cultural beliefs - behaviour + decisions
Emotionally engage employees-shared vision+ higher purpose + Autonomy
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You-Changing how change is used
>Incremental- too slow
>Radical=Crisis + Creative
>Inspired=gentler transformation
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Questions? - Learning Resources
Business Podcast - www.Management-Issues.com/eprovoc
www.StoosSparks.com - Business Innovation Ideas
www.FromInsightToAction.com -Thinking Global;Acting Locally
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Contact Dawna Jones ~ www.FromInsightToAction.comWhen Doing What Works Isn’t Working
FOLLOW on...Twitter @EPDawna_Jones
www.FB.com/FromInsightToAction
http://ca.linkedin.com/in/dawnahjones/
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