how does kpo differ from bpo? [infographic]
Post on 26-May-2015
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Unit cost reductions
Infinit-O’s Vice President for Strategic Solutions, Pat Keegan, thoroughly explained the difference between KPO and BPO by discussing them per category.
Business Process Outsourcing
Knowledge Process Outsourcing
Primary Client Motivation
Focus on core business
Time to value
Ability to share
Capacity management
Reduce time to market
Leverage knowledge or expertise
Improve Quality
Typical Process
Core
Complexity
Transactional
Skills & Work Characteristics
Entry level to semi skilled
Rules based
Tasks/Process focused
Somewhat repetitive
Collaboration
Professional or domain expert
Judgment based
Goal focused
Project management
Coordination
Examples of
Common Processes
Accounting/Bookkeeping
Data Mining
Transcription
Medical Appointment Setting
Financial Analysis
Research/Business Intelligence
Database Management
Medical Claim Management
Pat Keegan serves as Infinit Outsourcing Inc.’s Vice President for Strategic Solutions. Pat is a highly accomplished executive with extensive expertise in operational responsibilities across multiple functions and technologies. He has led large, mature organizations and planned, developed and launched new operations at startups. His key areas of expertise include global outsourcing, social media, strategic planning, professional services management, customer service management, process/quality management, and building sustainable high performance teams. Visit his LinkedIn profile here: www.linkedin.com/in/patrickeegan
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