how negative reviews affect your business

Responding to reviews means more customers

Presented by: UntilTheySmile.com

Customers just like to feel heard.

Upset customers are just like

upset kids… they just need

someone to care. As a business owner, the

ability to demonstrate

caring, even if the

problem isn’t technically

your fault, will serve you

very well.

You’ll get more reviews.

By responding to reviews, you open a dialogue with your customers, for any feedback.

You’ll rank higher on the review sites

Any negative reviews will be minimized

More trust in the business.

Open dialogue = more reviews, which means:

You’ll get closer to your customers.

If your customers were having a party and they

invited you, wouldn’t you go?

Your customers are using

review sites and their

comments they are

inviting you to

participate.

You’ll get fewer negative reviews.

People rant more and are more

negative when they think there

aren’t any consequences. When someone knows

that the owner is going to read a review and respond with a human voice, they are much less likely to try and shame a business.

Review sites can make or break your business.

For many businesses, Yelp and other review sites are their #1

source of traffic to their business. The number of referrals

coming from these review sites is affected greatly by a negative review sitting on the front of that business’s page.

The expensive math of negative reviews.

Step 1: Calculate the lifetime value of a customer.

Step 2: Calculate the cost of losing 15 of those customers for every

negative review.

The happy math of personal review responses.

Step 3: Calculate the difference a winning review response can make.

I’m here to help – I can write review responses that will bring in business.

Click here for a free quote or if you have any questions.