how to enable eticket support system in prestashop – user guide

How to Enable E-ticket

& Support System in

PrestaShop User Guide

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Hey, what’s up?I’m Alastair Brian, Today I am going to discuss that why Support Ticket system is needed for PrestaShop and how to enable it using Eticket support Module?

Like this…

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What are the traditional ways of getting support?

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•Phone Call•Email•Through Social Profile

Avoid Traditional Ways because these are?

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•Time consuming•Difficult to make record of tickets

•Tough to manage tickets for different support departments e.g. billing, support etc.

•Time synchronization problem

Therefore!w

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Every PrestaShop store needs a systematic ticket handling system that can make the support and complaint system more smooth and simple.

How to enableE-ticket System in PrestaShop?

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By default there is no ticket system available in PrestaShop, you can use Ticket system module by FME that gives full features ticket system.Module Download Link

Top Features of HelpDesk System

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•Customer can reply the ticket directly from his email.

•Pre-made emails for ticket replies.

•Auto email notification to admin and customer when a ticket is created or replied.

•Internal notes

Customer’s Benefits,Customers can track the status of their tickets from their registered account of that store.

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Merchant’s Benefits,Merchant can manage the tickets and keep the record in the best way.

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This will serve you as a user guide!

In Next SlidesWe will tell you that how you can use this PrestaShop Support Module for your PrestaShop store.

Step 1

Backend

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Step 1

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Step 2: Backend Settings

Step 3: Backend Settings

Step 3

Step 3

Step 4

Step 4

Step 5

Step 6

Step 6

Step 7

Step 7

Step 8

Step 8

Module Testing

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Customer Tickets

ForethoughtSystematic ticket system has the ability to facilitate the customers. Therefore help to increase customer base.

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Thank You

FOR EVEN MOREPRESENTATIONS,EXCLUSIVE TIPS ANDUPDATES, THEN BE SURETO VISIT OUR OFFICIALWEBSITE AT http://www.fmemodules.com/

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Contact Us:

info@fmemodules.com+1512 333 2114

www.fmemodules.com

www.facebook.com/fmemoduleswww.twitter.com/fmemodules

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