how to lead a successful digital transformation · company profile 14.218 karyawan 16.912 karyawan...

Study Case PT Pegadaian (Persero)

Sinarmas Mining – How To Lead a Successful Digital TransformationJumat, 05 Februari 2021, Virtual Zoom Meeting

Moh. Edi IsdwiartoHuman Capital Director

HOW TO LEAD A SUCCESSFUL DIGITAL TRANSFORMATION

ABOUT PEGADAIAN DIGITALIZATION

IN PEGADAIAN

AGENDA

CULTURAL CHANGE

IN PEGADAIAN

Our History

1 April 1901

(Sukabumi)

1901

Lembaga Resmi

Jawatan

1928

Perusahaan

Negara1961

1969

1990

2012

Perusahaan

Jawatan

Perusahaan Umum

(PERUM)

Perseroan Terbatas

(Persero) Pawn Broking Market

deregulated TRANSFORMATION

2016

2019

2021

SUB

HOLDING MICRO

Company Profile

14.218Karyawan

16.912Karyawan

2,02T54,7T

71,4T

4.087

Updated : December 2020

16,9 JT

34.819

Company Performance In 2020

Transformation & The Challenge

Road Map Triple SPRINT

6 Dimensi Pegadaian

#G-Star+ Pegadaian

Meningkatkan produktifitas;

Meningkatkan jumlah dan kontribusi ke

Talent Pool KBUMN;

Meningkatkan Employee Engagement;

Implementasi core value AKHLAK;

Mewujudkan organisasi yang agile dan

ber standard global standard.

Sasaran Bidang

Sumber Daya Manusia

RJPP 2020 s.d 2024

AGENDA

ABOUT PEGADAIANDIGITALIZATION

IN PEGADAIAN

CULTURAL CHANGE

IN PEGADAIAN

SPRINT : Special Development Program for IT 2019

50% offers rejected by selected candidates for IT positions. From 2500++

applicants we only managed to get 7 candidates throughout Q1 2019.

SPRINT RECRUITMENT QUALITY

INDICATORS

Total numbers of applicants 11.803

Educations STEM 5.357 (45,4%)

Average IQ 105

Coding Test 117 (min 50)

MCU

Invited 123

Qualified 94

Accepted 64

Create future leader and IT

expert with technical ability

and business, product, also

customer oriented.

Improve company reputation as

Digital Financial Companyto the whole IT talent.

G-Leads : Digital LMS PegadaianLearning Activity Modul Digital Learning

Knowledge

Management

System

Your Picture Here

GADE

Library

Your Picture Here

Gade-X

Your Picture Here

Podcast

Your Picture Here

Coaching

Your Picture Here

Studi ilmu

Your Picture Here

G-Leads : Learning Wallet

• Learning Program : Webinar, Seminar,

training

• Learning Tools : Pembelian buku, Candle,

Tab, Headset, Powerbank, Hardisk

external etc

Recognition

Reward for All

Change Agent

Competency

Increase

Competence of

Change Agent

Influencer

Cultivate

Learning Culture

Performance

Upgrade

Company

Performance

GOALS “GADE LEARNING WALLET” USABILITY “GADE LEARNING WALLET”

GADE LEARNING

WALLET

Digital Collaborative Working Tools

G-Work Meet

G-Work Mail

Total 25,4 Juta (In&Out) Email diproses pada g-work mail.

Task Management JIRA

Sebuah objektif yang dibuat oleh atasan (Kepala

departemen) yang berpotensi untuk dicapai dalam

batasan waktu sprint.

Sekumpulan besar pekerjaan yang dapat

dipecah menjadi sejumlah tugas yang lebih

kecil (story).

JIRA

SPRINT

Jira Software merupakan alat yang mendukung

setiap metodologi manajemen Agile dalam proses

perencanaan, monitoring, dan pelaporan tugas

dalam jangka waktu tertentu. Metodologi agile

pada Jira terdiri dari scrum dan kanban.

Sebuah batasan waktu (timebox) dengan durasi

satu bulan atau kurang (umumnya yang

digunakan 2 minggu) untuk mencapai goals yang

berpotensi dinyatakan “Selesai”.

Backlog adalah item pekerjaan yang akan

diselesaikan selama satu periode sprint yang

disusun berdasarkan prioritas goals

Sejumlah detail tugas yang diturunkan dari

epic.

BACKLOG

STORY

Perbandingan Assigned & Unassigned Task (Story)

SPRINT

GOALS

EPIC

Sto

ry P

oin

t

79% 80% 77%

21% 20% 23%

Status Penyelesaian Story di Direktorat SDM

Technology As Enabler To Improve Productivity

Phase One

• Men-Standard kan & Me-Lean kan

Proses Bisnis.

• Me-Leverage Teknologi.

• Me-RPA kan proses bisnis yang rutin.

• Me Reskill Karyawan.

Identifikasi Proses Bisnis.

Phase Two Phase Three

Terimplementasi :

Divisi Operasional Human Capital :

Surat Perintah Perjalanan Dinas (SPPD).

Divisi Tresuri : Pembukuan hutang.

Hybrid Workspace

Happy

Working Place

Starter Pack

New Normal

Digitalization

Objective Key Result (OKR)

AGENDA

ABOUT PEGADAIAN DIGITALIZATION

IN PEGADAIANCULTURAL CHANGE

IN PEGADAIAN

Cultural Internalization Team

Monitoring tools

G-VALUES

PROGRAM

ACTIVITIES

CULTURE INTERNALIZATION TEAM

2020 2021

1.625 4.200

Fungsi Change Agent Sebagai :

Change Agent & Change Promoter

Agent Monitoring

Knowledgeable Resources

Direksi

BOD-1

BOD-2

BOD-3 & 4

Building Innovation Culture

OpportunityInnovation =

Fearness

• Working environment• Leadership• Communications• Empowering others• Lean operation &

authoritySumber : The Corporate StartUp, Tendayi Viki

Pegadaian Innovation Award (PIA)

121

236

298

243

TI 306 & NON TI 148

Create Environment

Foster the spirit of Innovation, in 2019 we had incubation model to turn

the idea into real products

Kaizen and Continuous

Improvement

Number of Participant Growth

2019 20202016 2017 2018

19

THANK YOU