how your insights are affecting change in 2017

SEAN CRAMER- HEAD OF VOICE OF THE CUSTOMER - ATLASSIAN - @COSMOCRAMER

We’re ListeningHow Your Insights are Affecting Change in 2017

Our success is youCustomers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first.

NPS Question

In-product feedback

Overview of what they think

FeedbackFree text allows for specific feedback

700,000Comments from our customer

F=FunctionalityU=UsabilityR=Reliability OutagesReboots

Performance Bugs

Support Tickets

Training Product Experience

Usage Site Experience

New product featuresImprovements on current features

What is RUF

R U F

What are our customers saying?

Creating Content Ease to Use Finding Content

5.8%

17.1%

9.8%

Feedback

Editor ImprovementsViewing, Creating,

and navigating is fast. Period

Intuitively navigate, create, and resume

work

Focus for FY17

Complexity MobilityGiving the best

experience no matter what platform you’re

on

Preformance Ease to Use Mobility

4.1%

15.2%

5.3%

Feedback

MobileExperiencePerformanceImprove the speed of

our pagesEnsure key usage

scenarios are simpler and easier to learn

Building a kick ass mobile app experience

Focus for FY17

Notifications Connectivity Stability

6.7%

91%

13.2%

Feedback

Reliability ConnectivityNotificationsReceive every ping regardless of where

you are and what you’re on

You’re connected and it works, period.

Making sure HipChat works as naturally as

water flows

Focus for FY17

Ease of Use Code Review Search

3%

13%

17.2%

Feedback

SpeedTrackSearchSearch your source code in Bitbucket

Track all your large files with Git LFS

Improved performance and

reliability

Focus for FY17

Feature Requests Ease of Use Performance

6.3%

9.5%

15.5%

Feedback

FeaturesCustomizationEase of useUse JIRA Service Desk to do work

easily

Give your teams more control to tailor JIRA Service Desk to your

needs

Amazing new features. Many

discussed here at Summit

Focus for FY17

voc@atlassian.com

Thank you!

SEAN CRAMER- HEAD OF VOICE OF THE CUSTOMER - ATLASSIAN - @COSMOCRAMER