http:// e-mail: marko.ambroz@gov.si development of e-government in slovenia – strengths and...
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http://www.mju.gov.si
e-mail: marko.ambroz@gov.si
Development of e-Government in Slovenia – Strengths and
Challenges
Introduction
1. Strategic Framework2. Action plan3. Horizontal measures
• Budget planning• Procurement• Project Support Office• Legislation and legislative procedure support• Government Network• PKI Infrastructure• Common Help Desk/Call Centre • Data centre services • E-Government State Portal• Interoperability framework
The Strategy of E-Commerce in Public Administration for the Period 2001-2004, adopted by the Government
The Action Plan for e-Government up to 2004, adopted on 3 October 2002 and updated and reported to the Government on a monthly basis.
The Strategy of the Republic of Slovenia in the Information Society (RSvID) adopted in February 2003.
The Strategy of Electronic Commerce in the Local Communities (SEPLS), adopted in February 2003.
The Action Plan of Electronic Commerce of the Local Communities which was presented on November 2004.
and the last document, the e-Government Strategy for the period 2006 to 2010 (SEP-2010), entitled as ‘e-Government for effective Public Administration’, the Slovenian e-Government strategy (hereafter ‘SEP-2010’), which presents a strategic vision for the development of e-Government in Slovenia and outline the main actions to be taken in this area in the period 2006 to 2010.
Strategic framework
Action Plan for e-Government
•Supported by Programme-Project Support Office of the Government Centre for Informatics•Once a month a joint report for the neds of the harmonising working group •Every two months for the neds of the sessions of the Commission of the Government of the Republic of Slovenia for Informatics in the Area of Public Administration.•The Commission, in accordance with Rules of Procedure, discusses bimonthly reports and reports to the Government of the Republic of Slovenia, which, in accordance with its power of authority, discusses the progress that has been made in the area of e-Government and takes actions in connection with the report on the status of projects.•Common meetings between the Commission and project managers were of high importance, because at meetings good practices were emphasized along with the identification of obstacles. Exchange of good and bad experiences happens very often. •Meetings made also some kind of competition between projects, and after several moths every project leader tends to keep along the project timeline.•Action plan introduce also so-called horizontal measures. These measures are some kind of common tasks for all projects.•Horizontal measures of most importance, which were set-up centrally in the GCI and later provided by Ministry for public administration.
EU references
• Manchester ministry declaration (2005): http://archive.cabinetoffice.gov.uk/egov2005conference/documents/proceedings/pdf/
051124declaration.pdf • Lisabon ministry declaration (2007):
http://www.megovconf-lisbon.gov.pt/images/stories/ministerial_declaration_final_version_180907.pdf • i2010 E-Government Action plan of EU: http://ec.europa.eu/information_society/activities/egovernment/docs/highlights/
comm_pdf_com_2006_0173_f_en_acte.pdf
• i2010 Strategy of EU Information Society:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2005:0229:FIN:SL:PDF
Horizontal measures
•Budget planning•Procurement•Project Support Office•Legislation and legislative procedure support•Government Network•PKI Infrastructure•Common Help Desk/Call Centre •Data centre services •E-Government State Portal•Interoperability framework
•Basic principles•General model of register•Connectivity•Common Hosting Environment•eGOV Architecture
Common Data Centre
Common Government Network and Network/Domain Services
E-GOV State Portal, One Stop Shop, CA’s
E-Justice
Help Desk and Call Centers
E-VEMServicedirective
E-GovStateportal
E-HealthE-Taxation ElectronicGovernmentG2G
Common Applications, building blocks (e-Payment, e-Signature, …)
Strategies, Action Plans, Project management
ICT Budget planning, reporting and auditing
National Interoperability Framework, Common Guidelines and NIF Portal
Common procurement
Pan-EUandInt. market
E-procurement
Service Area RecommendationsDecision ofGerman
Gov.SLO-MPA Strategic value
IT infrastructure
System administration No No Yes (80%) Strategic value
Network admin on operational level
No No Yes (95%)Strategic value, Not
optimal
Strategic management of the Network
Yes No No Not optimal
IT applications
Data collection and maintenance Yes Yes No Transfer to Out tasking
Database analytics Yes Yes Yes (80%) Transfer to Out tasking
Application development Yes In observation No
Maintenance Yes In observation No
Documentation management Yes In observation Partial
Architectural development No No Partial Basic Function
Development of UI No No Yes Basic Function
Procurement process No No No Basic Function
Database design No No Yes Basic Function
Other
IT administration ( kontroling, vodenje projektov, varnost, izobraževanje, financiranje, pravna vprašanja)
No No NoStrategic value and basic
function
Customer care No No YesStrategic value, not
optimal
Budget planning
Konto-Description – ang402007-Computer services402011-Support services for end users402510-Communication equipment maintenance402513-Non license software maintenance402514-Licensing software maintenance402515-Hardware maintenance402516-Service environment maintenance402604-Hardware equipment lease402607-Software lease402608-Communication services
Procurement
Sector for finance
(SF)
Sector for public
procurement (SPP)
Trustee of finances
Expert Commitee
Minister, state secretary,
geNoral secretary,
geNoral director
Request for start of
procedure
Order for the start of
procedure
Records of tender opening
Commitee report
Decision for awarding the
contractContract is prepared
Confirmation of request
Check if there is enough financial means
Confirmed request is send
to SPP
Trustee get signatures (incials)
on the botom of contract –if there is
more then oNo
Sigining of contract which is send (via main office) to the
tenderer
Decision is sigNod
Order is sigNod
Procurement documentation
Project Support Office
Plays an important role in providing common look and feel for all project documents, which are defiNod by methodology (MVPDU-IT, based on Prince II). Of great help were also the work doNo by Office on start-up of Now projects and corresponding initiation documents.
Legislation and legislative procedure support
There is currently no overall e-government legislation in Slovenia. However, an Act on Interconnection of Public Registers is in preparation, which will set a framework for the development and implementation of the e-public services. As for effective e-Government implementation very often the corrections of the legislative are neded. Effective support for legislative procedures aims at computerization of the entire legislative procedure in Slovenia. The purpose of computer support to the legislative procedure is to make adoption of legislation transparent from announcing the regulation to its adoptions across Ministries, Government and Parliament. The core component of system is the Register of Regulation of Slovenia (RPS). Computerization of the entire legislative procedure enables transparency to the preparation of regulations and makes a chance for the public to take part in this important process. At the same time it raises the level of e-Democracy and e-Participations in Slovenia.
Common Help Desk/Call Centre
Hello Administration01/588-85-88 031/888-888(24/7)
Hello Inspector01/588-85-98 031/888-588(24/7)
Questions about procedures:e-mail: e-uprava@gov.si
Tehnical questions:e-mail: evt@gov.si,telefon: 01/478-85-90
(every day from 8. to 22.)
PKI Infrastructure
Government Network
Vodja projekta:Aleksander Bucik univ. dipl. ing.
Pregledal:Marko Ambrož univ. dipl. ing.
Izdelal:Marko Skubic univ. dipl. ing.
Center vlade za informatiko Langusova 4 1000 Ljubljana
Opombe:Koda:Slovenija november 2000
Datum:November 2000
Naziv:Shematični prikaz HKOMpovezav po Sloveniji
Trenutno stanje
Data centre services -Universal hosting environment
JAVA(J2EE)JAVA(J2EE)
Common modulesINTERNET
CRP
RPE
RDZ
Commonclassifications
http
https
http
https
eID <> EMŠO
<->
<->
<->
<->
<->e-payment
INTRANET
APP DATABASES
ADMINISTRATIVE REGISTERS
E-Government State Portal
Interoperability in EU
• European Interoperability Framework EIF 1.0: • http://ec.europa.eu/idabc/servlets/Doc?id=19529 • Draft of revision of European Interoperability Framework EIF 2.0: • http://ec.europa.eu/idabc/servlets/Doc?id=31597 • Early draft European Interoperability Strategy:• http://ec.europa.eu/idabc/en/document/7772
Interoperability in the area of Document exchange formats
• NON Revisable (PDF/A, ?),
• Revisable (DOC, ODF, OOXML, XML, ?),
• Electronic documents for electronic signing (PDF/A, TIFF, XML, ?),
• Electronic documents for long term electronic archiving (PDF/A, TIFF, XML, ?);
Interoperability of data exchange - Basic Principles
• What is Register• General model of a Register• Servis model for data conectivity/delivery from registers
(according to law on personal Yesta protection)• ConNocted versus conectable Registers (conectivity on
demand)• Universal hosting environment• Slovenian example of the eGOV Interoperability
What is Register
Register Register is a formal storage of records and formal documents, which represent formal decisions on certain properties by (state, federal, local) public administrative procedures as consequences of the change of life situations (birth, marriage, change of permaNont address, property relation).
Type of registersIn geNoral we can distinguished among: reference registers basic registers and combiNod registers. Reference registers are dedicated to store last decisions on single properties (building numbers, persons, parcels, busiNosses) such as:
Population registerBuilding number registerCaYesstreBusiNoss register
Basic registers adds additional properties on subjects from reference registers:Land registerTax registerFlat property register,Social registerViNoyard registerFarm register;
GeNoric model of the register
VPISNIK
REGISTER
DISTRIBUTION
REPORTS,DECISIONS
CHANGE PROPAGATION
Security schema
eGOVPORTAL
E-APP
LIB
MODUL
VPISNIKVPISNIK
VPISNIKAdministrative Procedureworkflow
MODULMODUL
R1
R2R3
Servis model for data conectivity/delivery from registers (compliance with law on personal data protection)
ServisServis
LogBAZA Insert Insert
Register tablesrequest
response
Input data:
Who, Why, When, What
dsfsdfsfdfsfsfsffsfsfsdsfsdfsfdfsfsfsffsfsfs Register
FORMULAR
Translation from eID to EMŠO
EMŠO
DATA
eID
Connected vs Connectable Registers(connectivity on demand)
CM1
Connected vs Connectable Registers(connectivity on demand)
ServisServis
LogSRG Insert Insert
Register
I/OLIBRARY
EGOV
SERVICE
ServisServis
LogCBZK Insert Insert
Register
ServisServis
LogRDZ Insert Insert
Register
ServisServis
LogRPE Insert Insert
Register
ServiceService
LogCRP Insert Insert
RegisterREQUEST
RESPONSE
G2C, G2B, G2G eGOV service with multiple data sources
EFORMULAR
-All present eGov applications based on InterOp v1.0,-No formal approval by government,-De facto standard,-Used as Technical Specifications in tenders and are obligatory for developers,-Today the only way to access administrative registers,-Used as basic principle for access application own databases,-6 years of experience, -Mature design, -Mature and proven services;
eGov Interoperability Model v1.0 2001
In the near future
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