[iave 2014] language management in int'l events (volunteering)

Language Managementin INT’L Events

Nien Chen (Taiwan)Sep 18, 2014

Bridging the Gap between the Organizations and the Volunteers

Deaf-Olmypics 2009

AUS Team

Kelly FongGold Medal, Tennis

Nien ChenCSR Dept.,Palmforce Software

Here

≒ x 214

≒

23 Million People

10%

100+ Skaters12,000+ Tickets

350 Volunteers

340+Local (TW)

10+Foreign (JP & KR)

Obtained the Host Right

Figure Skating Union2011

Qualified Talents with INT’L Communication Skills

2011

INT’l Volunteer Program

An Initiative by CSR Dept., Palmforce Software

Volunteering Opportunities

Event Hosts

Students

Volunteers

Division Demand

TranslatorNews & Press 60+

AccommodationsAccreditationsCongress Hosting / CompetitionDopingTransportation

120+

General affairsMedicalVenue ServiceSecurity

170+

Workforce Demands

English AbilityRequirement

Division Demand

TOEIC 900TOEIC SW

180↑

TranslatorNews & Press 60+

TOEIC 750TOEIC SW

140↑

AccommodationsAccreditationsCongress Hosting / CompetitionDopingTransportation

120+

TOEIC 550TOEIC SW

120↑

General affairsMedicalVenue ServiceSecurity

170+

Language Management by Division

Major English Proficiency Exam in Taiwan

Students & Job Applicants

Test of English for International Communication

990

10

Cooperation with the CSR Dept. of ETS Taiwan

English Ability Validation

Resume Review

1

2

3Interview

Interview

200+ /

1,000+

English-spoken EnvironmentStudents

Event HostWorkforce Shortage

Work Exp. in World-Class Events

Effective Communication

“ Effective communication is a prerequisite for effective (human resource) management in any organization. Yet effective communication relies upon a shared language, a condition that is often not present in multilingual organizations. “

Dr. Anne-Wil Harzing (University of Melbourne)

國際新聞年會

Conf.

Competitions

國際新聞年會

Conf.

Competitions

2,500+ Volunteers

28+ Events

80 20

90% Univ.

10% High Sch.

Age 21

Youth ambassadors who build the trust and friendship

Volunteer Documentary

Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Sep0

1000

2000

3000

4000

5000

6000

5,000+Volunteer Applications

We bridge the Gap between the Organizations and the Volunteers