ibm websphere portal – delivering financial services · pdf file3/24/2010 ·...

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IBM WebSphere Portal – Delivering Financial Services

John MullinsBusiness Unit Executive, Lotus ASEAN

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IT Perspective - Device Independent Authoring of content

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WebSphere Portal Addresses Banking NeedsWho’s using Portal?Online Customers

Tellers

Customer Service Reps

Payment Managers

Risk Analysts

Sales/Marketing

Human Resources

How is Portal being used?Customer-service gateways

Employee intranet

Evaluation information aggregation

Marketing campaigns

Investment opportunities

Back-office process consolidation

Payment processes

Auditing

Hot-button dashboards

Event notification

News aggregation

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DEMO

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Online Usage GrowthNew Levers

Why it Will Be Better Strong Payback

25%

30%

35%

40%

45%

50%

Apr-08

May-08

Jun-0

8Ju

l-08

Aug-08

Sep-08

Oct-08

Nov-08

Dec-08

Jan-09

Feb-09

Mar-09

Apr-09

Online IVR Agent

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23% uplift just from changing a door color! Who

would have guessed?

35% Difference Between Best & Worst

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Sparda Bank – One Portal for All

3 Million Bank Customers in 12 regional banks1.5 Million Internet Banking CustomersOf which around 1 Million are regular users, resulting in

10 Million sessions / month

Sparda needed a single PortalFor customers; for employees

WebSphere Portal’s high performanceExceeded Employees’ requirements

Exceeded Customers’ expectations

Availability of banking systems critical to success and acceptance

Portal performance measurably better than

requirements

Integration of many financial applications

Integration of 12 regional banks

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Fifth Third Bank – Improving Customer Content

Merchant services for retailers & ATM Processing Services for financial institutions 17 billion transactions worth more than $138.6 billion annually.

Portal & Content Management Solution

User-based offerings

Access to Internet Banking

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AMP – Process Acceleration

Business NeedsImprove access to customer and product information.Increase customer face time.Seamless integration.

DeliveryMulti-Channel – Retail, Advisers, Internal.Common SOA framework.Portal fronts backend systems.(Siebel, Oracle, Vignette, Sharepoint, mainframe)

ResultsForms met business case in under 10 months.Expected 3 year adoption rate met in 3 months.70+% of all forms completed electronically. Exceptional User Experience

Save Time and Money

RBS – Royal Bank of Scotland

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Money Manager

GPS

XYZ

Lockbox

ACHieve Access

Brochure WareBrochure Ware

Local products

GBM products

XYZ

GTS products

Trade

Strategy

Post Trade

XYZ

Bankline

Client Monies

Access OnlineOnline Client

Serivce

Access Direct

MaxTrad

CardsOther

Global Portal

Regional / domestic customer, minimal international requirements, e.g. Citizens

customer

Offering – Crossing organisational boundaries

Money Manager

GPS

XYZ

Lockbox

ACHieve Access

Brochure WareBrochure Ware

Local products

GBM products

XYZ

GTS products

Trade

Strategy

Post Trade

XYZ

Bankline

Client Monies

Access OnlineOnline Client

Serivce

Access Direct

MaxTrad

CardsOther

Global Portal

Regional / domestic corporate with centralised treasury functions

November 2008

Money Manager

GPS

XYZ

Lockbox

ACHieve Access

Brochure WareBrochure Ware

Local products

GBM products

XYZ

GTS products

Trade

Strategy

Post Trade

XYZ

Bankline

Client Monies

Access OnlineOnline Client

Serivce

Access Direct

MaxTrad

CardsOther

Global Portal

Highly centralised and automated treasury functions RBS (former ABN Amro) global

corporate customer e.g. BT

Cross organisational boundaries

Ulf Sültemeier, Christian Katzorke, Thomas Reske© Copyright Allianz 11/04/09

Modernisation and Consolidation of the Allianz Web Landscape1

Allianz Portal Projects Allianz Bank

Implementation of core online banking and administration portal

in five month, Implementation started with betaversion of allianz portal technologyIntegration in allianz.de, agency homepage Integration of new PIN/TAN Security system from Bankverlag Start with 250.000 online customers3 releases since startIntegration of administration Portal in Allianz Callcenter processes

Allianz Bank

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Postbank Netherlands - rethinking the Internet customer experience

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First Direct – 100% Internet Bank - a rich selection of podcasts and other community features

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HSBC Hong Kong – Bringing Mobility to Banking

Accelerators and Toolboxes for WebSphere Portal

Government

Banking

Healthcare

Retail

Insurance

Telco

Other

Needs of the Business

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IBM Solution Areas

Front Office Solutions

Multi Channel Delivery Solutions

Commercial Payment Solutions

IBM Portal Banking ToolboxOverview

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IBM WebSphere Portal for Banks

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