ibm’s take on the future of work and demonstration

Social Connections 101

IBM’s Vision of the Future of Work

Luis Benitez Offering LeaderSocial & Mobile Technologies

@Lbenitezhttp://www.lbenitez.com#IBMConnections

Chris CrummeyExecutive DirectorCustomer Experience & Evangelism

@ccrummey

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Note: This deck uses the IBM fonts. For best results, download and install from https://ibm.biz/Bd4Qrv

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

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Agenda• What’s changing the nature of work• IBM’s vision for today• IBM’s vision for tomorrow

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What’s Changing the Nature of Work

Social Connections 10We live in a moment of rapid change

©2016 IBM Corporation7 ©2015 IBM Corporation7

What’s putting the world’s top executives on edge?

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Airbnb has become the largest

©2016 IBM Corporation9 ©2015 IBM Corporation9

“The ‘Uber syndrome’ — where a competitor with a completely different business model enters your industry and

flattens you”

IBM :: IBM Confidential :: ©2016 IBM Corporation 10Source: http://www.slideshare.net/ngaur/bluemix-digital-innovationplatform

Innovation is the New Currency

“Two guys in a Starbucks can have access to the same computing power as a Fortune 500 company.”

James DetersFounder, Galvanize

Social Connections 10Source: http://www.businessinsider.com/faith-popcorn-on-the-future-of-the-workplace-2015-3

34 million Americans worked from home in 2015. Growing to 63 million (43% of the workforce) this year

Stay at home surge

Social Connections 10Source: http://www.businessinsider.com/faith-popcorn-on-the-future-of-the-workplace-2015-3

33% of Americans are freelancers today.

50% by 2020

Social Connections 10Source: http://www.businessinsider.com/faith-popcorn-on-the-future-of-the-workplace-2015-3

Most work for 2-3 companies at a time

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“We anticipate relying more heavily on partnerships and adjacencies, and on innovating by listening to clients and

developing solutions together.”

David Mills, CEO, Ricoh Europe, United Kingdom

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• Integration

• Supermobility

• SMBs accelerate use of cloud

• Live in the browser

• From instant messaging to video calls

Trends shaping the workplace of the future

Source: http://www.techradar.com/us/news/world-of-tech/future-tech/seven-key-trends-which-are-shaping-the-workplace-of-the-future-1282324

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So… What’s Next ?

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To understand where we are going…

…need to know where we we’ve been

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Based on 422 Users

Existing IBM customers

Employees everywhere are facing a challenge.

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Harvard Business Review, 2016

People spend 80 percent of the workday on meetings, phone calls, and emails–

leaving little time to get critical work done.

Social Connections 1021Source: http://thecooperreview.com/the-future-of-work-5-charts/

Social Connections 1022Source: http://thecooperreview.com/the-future-of-work-5-charts/

©2016 IBM Corporation23

People want a modern workplace where tools help them, not hinder them

©2015 IBM Corporation26

Source: What’s wrong with collaboration tools today: http://www.cmswire.com/cms/social-business/whats-wrong-with-social-collaboration-tools-everything-028737.php

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Information starts pouring in before 8 am, and it doesn’t stop until she falls asleep–

15 hours later.

Talk about overload.

Noise

Noise

Noise

Noise

Noise

Value

Value

8 AM

10 AM

12 PM

2 PM

4 PM

6 PM

8 PM

Her ability to get work done is under attack.

25The Cost of Uninterrupted Work, G. Mark

She’s interrupted every 11 minutes at her desk,and it takes 25 minutes to refocus each time.

Today’s collaboration tools weren’t designed to handle so much information–in fact, they often cause more interruption.

We’ve decided to change that.

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IBM Collaboration Solutions helps people get work done by prioritizing information in a collaborative platform rich with cognitive and analytics-based assistance.

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Orient Me Demo

Amy Crummey

When you get to break, give me a call

Updates Available

Do you want to install the updatesnow or try tonight?

Install

Update

5124225688

Where’s that file with the trend predictions?

Breaking News

“GIF” creator tells us how to pronounce “GIF”

Top Story

Tom Brady posts thank you note to fans New mail from Paul Mille: Hey man

How are the notifications lately?

Motion FX.jpg added

Added to your Dropbox folder. (click to view)

Invitation

Dinner with the Jones

+1 (314) 317-0658

Missed call – from your iPhone

+1 (918) 634-4551

Missed call – from your iPhone

+1 (617) 956-2890

Missed call – from your iPhone

+1 (202) 721-8481

Missed call – from your iPhone

+1 (647 325-6621

Missed call – from your iPhone

Connection opened

192.168.103

Sarah Gibbons

You guys finished presenting yet?

IBM Connections

Daily Newsletter on February 1, 2016

Updates Available

Do you want to install the updatesnow or try tonight?

Install

Update

5124225688

Where’s that file with the trend predictions?

LinkedIn

Amy Grant likes your update: ‘How to Use Snapchat’

+1 (508) 845-1778

Missed call – from your iPhone

Breaking News

“GIF” creator tells us how to pronounce “GIF”

Invitation

Dinner with the Jones

Invitation

Dinner with the Jones

Sarah Gibbons

You guys finished presenting yet?

Top Story

Tom Brady posts thank you note to fans

Motion FX.jpg added

Added to your Dropbox folder. (click to view)

New mail from Paul Mille: Hey man

How are the notifications lately?

Invitation

Dinner with the Jones

+1 (202) 721-8481

Missed call – from your iPhone

+1 (314) 317-0658

Missed call – from your iPhone

5124225688

Where’s that file with the trend predictions?

Updates Available

Do you want to install the updatesnow or try tonight?

Install

Update

+1 (647 325-6621

Missed call – from your iPhone

LinkedIn

Amy Grant likes your update: ‘How to Use Snapchat’

IBM Connections

Daily Newsletter on February 1, 2016

Updates Available

Do you want to install the updatesnow or try tonight?

Install

Update

Sarah Gibbons

You guys finished presenting yet?

New mail from Paul Mille: Hey man

How are the notifications lately?

Sarah Gibbons

You guys finished presenting yet?

Social Connections 1031

… And After That?

IBM :: IBM Confidential :: ©2016 IBM Corporation 32

For a company to be innovativecollaboration is key, but don’t forget…

Social Connections 10http://thenextweb.com/socialmedia/2015/02/08/collaborative-problems-not-social-networkers/

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38% of Millennials believe outdated mail and collaboration tools hinder innovation

IBM :: IBM Confidential :: ©2016 IBM Corporation 35

And organizations not only want to innovative but drive productivity. Consider this…

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74% prefer to collaborate in small groups

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Frustrated by existing tools, they bring their own collaboration apps

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Friction to Collaboration

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Trying to impose a tool that functions differently to your team’s natural workflow and communication habits will mean low adoption and eventual abandonment

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Source: https://hbr.org/2012/04/the-new-science-of-building-great-teams

The most productive teams communicated frequently.

But the worse performing teams communicated too little or too much

Social Connections 1040Source: http://www.cmswire.com/social-business/what-will-the-team-of-the-future-look-like/

High performing teams need to throw out agendas, schedules and formality

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The collaboration market is changing

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“We think we can change the way people work.”Tim CookCEOApple

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Where the Battleground Is

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Most products now offer robust activity streams, blogs, wikis, and profiles and the battleground for differentiation has moved to analytics, integration, and partner ecosystems

Source: Forrester Wave for Enterprise Social Software Q2 2014

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Key Trend Conversational Workspaces Become the Activity Hub for Dynamic Teams & Work

Source: Gartner, May 2016

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Project “Toscana”

Social Connections 10Ready for the enterprise

Built for the Cognitive era

Born in the cloud

Extensible and open platform

First class user experience

Project Toscana Strategy

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Introducing “Project Toscana”Teams can collaborate, from any device, in an adaptable, persistent workspace ▪ Modern easy-to-use mobile and web user experiences ▪ Team conversations and content together ▪ Powered by Cognitive to assist the team

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Toscana Demo

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What’s Next ?

Updated May 2016 51

ICS Investments

Cloud

Partnerships DeveloperfriendlyCognitiveInnovation

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What’s Way After ?

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YOU

TEAM

ECOSYSTEM

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The “Changing” Workforce New attitudes, expectations and ways of working

MobilityWork anytime, anywhere, and on any device

TechnologiesShift to the cloud, Collaborative technologies, Big Data, Cognitive, Internet of Things

New BehaviorsShaped by social media and the web

GlobalizationNo boundaries, engage with customers freely

Trends Shaping the Future of Work

Social Connections 10Source: https://medium.com/career-transformation/the-future-of-work-ccd1bf8d997c#.tccacdfk6

The org of 2025

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VR Enables Remote Agile Teams

Social Connections 1057Source: http://www.cmswire.com/social-business/what-will-the-team-of-the-future-look-like/

Information will stalk teams

Information will be pushed towards us based on the mass of contextual data that surrounds us —

where we are, what we are doing, etc. 

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• Give teams autonomy, free from fierce oversight

• Invest in ONE common collaboration / communications platform

• Gather team members early on in person

• Provide sufficient time for team dynamics

• Build a network that you can trust, a place you can ask questions without fear

Source: http://www.cmswire.com/social-business/what-will-the-team-of-the-future-look-like/

Recommendations Until We Get There

Social Connections 10Source: https://medium.com/career-transformation/the-future-of-work-ccd1bf8d997c#.tccacdfk6

The best way to predict the future is to create it — 

Peter Drucker

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Thank you!

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