identifying the obstacle in risk management
Post on 11-Jan-2017
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QUALITY ASSURANCE/ RISK MANAGEMENT
CQI PROCESS
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Does the StupidProcess Work?
Don’t Mess with It
Yes
Did you messWith it?
No
You Idiot!
Does Anyone Know?
Yes
Will you Catch#*@!^#?
No
You PoorFool
No ProblemO!
Hide it!
Throw it Away
Can you Blame Some one else?
OBSTACLES IDENTIFIED THAT MAY CAUSE RISK ISSUES IN
THE CENTER!• “How do you find the time to have CQI meetings;
Post falls, Weight loss, pressure ulcers!• “Physician “support! we aren’t the acute!”• “Survey issues; “strict liability”• “Trying to implement a new system in an already
packed day/week is impossible”• Documentation errors, omissions, self serving
comments….
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OBSTACLES IDENTIFIED IN THE FIELD
• I have given that in-service – it doesn’t work• It won’t work because we don’t have the staff• We don’t have enough licensed nurses; “we would
rather be at the bedside”.• The documentation process is too cumbersome to
complete
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“MISCONCEPTIONS”
• “It is gathering your data…DRIP”• It is another meeting• It just takes more time from our days• It is only another action plan• The surveyors don’t accept our findings or action
plans• The DON is already too busy, she is the only RN in
the building
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RISK MANAGEMENT—FACTS!
• CQI meetings maybe in place within the current programs you have scheduled
• Utilizes the data you have already collected• Helps to empower members of the care team• Validates current systems• Improves quality of care and decreases claims and
survey outcomes.
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LET’S TEST YOUR RISK MANAGEMENT PROGRAM
Reviewing the SurveyCan you identify:
• System issues• Process failure• Failure to communicate• Lack of understanding• Need for additional education
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