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Copyrights IIBA Slovenija, 2018. Samo za interno upotrebu controling organizacija iz eventa 30.3. 18 BG
Copyrights IIBA Slovenija, 2018. Samo za interno upotrebu controling organizacija iz eventa 30.3. 18 BG
Business Analysis (IIBA)
• IIBA Slovenia ChapterBelgrade, 30.3.2018
SAMO za INTERNO UPOTREBU
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International Institute of Business Analysis (IIBA)International Institute of Business Analysis (IIBA)
30.000+ members
300+ Corporate Members
120+ chapters
www.iiba.org
IIBA was established in 2003 as a Canadian Corporation and has become the leading association for business analysis around the globe.
General Motors, Ford, British Gas, IKEA,
Walmart, Shell, Skandia, Visa,
Rolls-Royce, Boeing, Chrysler,
Advanced Technology Group,
Delta Airlines, T-Mobile, Orange, AstraZeneca, Deutsche Bank,
Goldman Sachs, JP Morgan
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Aleš Štempihar, IIBA Slovenia Chapter President
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IIBA role development
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pre-projectpreparation, 2008
design, business
innovationschanges, 2015
requirements, 2003
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The BBA 2017 conference results
53,4%
17,2%
18,1%
11,2%
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https://balkanbaconference.org/
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AGENDA – What we will be working on today
� WHY business analysis
What is the added business VALUE of BA
� WHAT are the core concepts of BA and HOW do they work?
� Help me help you
� BACCM
� BABOK: knowledge areas, techniques
� BA competencies: knowledge, skills
� HOW to integrate BA into business – BA perspectives?
� Takeaways
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CEO challenges
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Leadership challenges
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Why BA ?
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Business
Change
BenefitsBenefitsBenefitsBenefits
InvestmentInvestmentInvestmentInvestment
What are project outcomes?
Copyrights Eileen Roden
?
!BA
BA
BA
BA
PM BA
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GREAT RESULTS
Best for our customers!
Value for each stakeholder!
Digital business -> customer experience
Faster time to market -> competitiveness
Strategy to operations -> strategy execution
Agility -> be more agile
Productivity -> operational effectiveness
ROI, ROE, EBITA -> financial results
Talent development -> capabilities, innovations
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(II)BA & Digital
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What is CX – Customer eXperience
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CEO & Cx
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The house of Digital Business
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Digital Business
is the capability of an organization to connect:
digital technologies, organizational architecture, processes,
culture and competences of the employees
for digital business model innovation
and/or digitalization of existing business operations
that strives to ensure:
an extraordinary experience for their buyers/customers,
a modern work environment and employee growth,
Proven and timely data for reaching good management decisions.
BA
BABA
BA
BA
BA
BA
BA
BA
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1. Transferring strategy into practice
2. Optimal source allocation in the organization (doing the right things)
3. Focusing on business goals
4. Facilitating competitiveness and improving performance
5. Improving the project success rate and profitability
6. Limiting business risk
7. Achieving legislative compliance even faster
8. Facilitating innovation and creativity
9. Solving conflicts of business interests
10.Developing internal and external business synergies
10 business reasons for (II)BA
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AGENDA – What we will be working on today
� WHY business analysis
What is the added business VALUE of BA
� WHAT are the core concepts of BA and HOW do they work?
� Help me help you
� BACCM
� BABOK: knowledge areas, techniques
� BA competencies: knowledge, skills
� HOW to integrate BA into business – BA perspectives?
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Help me help you
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He needs empathy He needs trust
BA Stakeholder
The film: Jerry Maguire
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BACCM Business Analysis Core Concept Model
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trendsstrategy
opportunities
problems
business risks
outsideinside
for customer, company, for ….
Needs
Stakeholders Kontekst
Rešitev
Value
BACCM – what’s first
define/design solution
buy-in
motivation for change
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BACCM: from (business) Need to (business) Value for each Stakeholder
1.
2.
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�� General trends / buyer General trends / buyer needsneeds
�� StrategyStrategy / / strategicstrategic directionsdirections
�� Business issues, problems, challengesBusiness issues, problems, challenges
�� New business opportunitiesNew business opportunities
�� Limiting business and operational Limiting business and operational risksrisks
�� Continual improvement and optimization Continual improvement and optimization processes processes (resources, projects, processes…)(resources, projects, processes…)
�� Needs of the societyNeeds of the society(development, culture, identity…)(development, culture, identity…)
�� Needs of individualsNeeds of individuals
BACCM ���� needs ���� types of needs
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Need – Requirement - Solution
• Business need = WHY
• Requirement = WHAT
• Solution = HOW
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� Need: a problem, opportunity, or constraint, with potential value to a stakeholder.
Identify and define why a change to organizational systems or
capabilities is required.
� Requirement: a usable representation of a need.
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Requirement – Design (BABOK v3)
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Design & User experience
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BACCM - Stakeholder
Stakeholders are people or/and groups of people
within the organization and outside of it
whose interests are connected to the
business influences to the project / solution / change.
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The trust formula
Trust =competency * reliability * transparency---------------------------------------------------------------------
own interests
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The four types of trust
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The Elements of Value
BACCM BACCM -- valuevalue
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https://balkanbaconference.org/
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Two types of BAs
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Where - BABOK v3 Perspectives
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BABOK® - Business Analysis Body of Knowledge®
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BABOK® - Knowledge Areas
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BABOK® - Purpose
• Defining BA as a discipline
• Ensuring a set of widely accepted practices
• Helping define the required competencies for
successfully practicing BA
• Helping identify the qualifications of business
analysts (i.e. for the purposes of hiring new people)
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From initiative to change
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Business Analysis Planning and Monitoring
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BABOK v3 Techniques 1 Acceptance and Evaluation Criteria Definition 26 Item Tracking
2 Backlog Management 27 Lessons Learned
3 Balanced Scorecard 28 Metrics and Key Performance Indicators
4 Benchmarking and Market Analysis 29 Mind Mapping
5 Brainstorming 30 Non-functional Requirements Analysis
6 Business Capability Analysis 31 Observation
7 Business Cases 32 Organizational Modelling
8 Business Model Canvas 33 Process Analysis
9 Business Rules Analysis 34 Process Modeling
10 Collaborative Games 35 Prototyping
11 Concept Modelling 36 Reviews
12 Data Dictionary 37 Risk Analysis and Management
13 Data Flow Diagrams 38 Roles and Permissions Matrix
14 Data Mining 39 Root Cause Analysis
15 Data Modeling 40 Scope Modeling
16 Decision Analysis 41 Sequence Diagrams
17 Decision Modelling 42 Stakeholder List, Map, or Personas
18 Document Analysis 43 State modeling
19 Estimation 44 State Modelling
20 Financial Analysis 45 Survey/Questionnaire
21 Focus Groups 46 SWOT Analysis
22 Functional Decomposition 47 Use Cases and Scenarios
23 Glossary 48 User Stories
24 Interface Analysis 49 Vendor Assessment
25 Interviews 50 Workshops
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Double Diamond Technique
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BABOK® - Competencies & skills
Who is Business Analyst?
Any person who performs
business analysis tasks, no
matter their job or
organizational role.
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The Business Analyst is more just an analyst
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IIBA Certification IIBA Certification
Delovne izkušnje Ne
3.000 do 4.500 ur v zadnjih 3 letih
7.500 do 10.500 ur v zadnjih 5+ letih
Min. 15.000 ur v zadnjih 10+ letih
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https://balkanbaconference.org/
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Copyrights IIBA Slovenija, 2018. Samo za interno upotrebu controling organizacija iz eventa 30.3. 18 BG
AGENDA – What we will be working on today
� WHY business analysis
What is the added business VALUE of BA
� WHAT are the core concepts of BA and HOW do they work?
� Help me help you
� BACCM
� BABOK: knowledge areas, techniques
� BA competencies: knowledge, skills
� HOW to integrate BA into business – BA perspectives?
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MNG
IT
CIO
AG
BPM PM
BI
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BABOK® - Perspectives
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Agile Extension 2.0 (avgust 2017)
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The BI Perspective
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The IT Perspective
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… the development lifecycle
• The lifecycle encompasses numerous tasks, usually grouped into the following phases:
• Defining requirements (user requirements - UR)
• Planning
• Implementation
• Testing
• Delivery (Roll-out)
• Maintenance
The role of the business analyst – managing...
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The Business Process Management Perspective
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AGENDA – What we will be working on today
� WHY business analysis
What is the added business VALUE of BA
� WHAT are the core concepts of BA and HOW do they work?
� Help me help you
� BACCM
� BABOK: knowledge areas, techniques
� BA competencies: knowledge, skills
� HOW to integrate BA into business – BA perspectives?
BONUS - Controlling perspective ?� Takeaways
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Digital Business
is the capability of an organization as a whole to connect:
digital technologies, organizational architecture, processes,
culture and competences of the employees
for digital business model innovation
and/or digitalization of existing business operations
that strives to ensure:
an extraordinary experience for their buyers/customers,
a modern work environment and employee growth,
Proven and timely data for reaching good management decisions.
BA
BABA
BA
BA
BA
BA
BA
BA
Co
Co Co
Co
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Belgrade, 30.3.2018
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Initiative idea
change
need
value
stakeholderssolution
context
contextBenefitsBenefitsBenefitsBenefits
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https://balkanbaconference.org/
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Thank you!Thank you!
IIBA Slovenia ChapteIIBA Slovenia Chapter r
president@slovenia.iiba.org
Adding value to business outcomes
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