improving communication in the madrid system july 2010 neil wilson director, functional support...

Improving Communication in

the Madrid System

July 2010

Neil WILSON

Director, Functional Support Division

What is communicated ?

Communication Options

What the Communication options look like

Current Status

IT Modernization

How we can make it better

Madrid System Communication

Office to IB Communication

International Applications

Requests for Recordal (modifications, renewals etc)

Refusals, Final Decisions and Grants of Protection

Irregularity letter responses

Clients to IB Communication

Requests for recordal (except IAs)

Irregularity letter responses

Fee Payments

IB to Office Communication

Official Notifications

Irregularity Letters

IB to Client Communication

Official Registration Certficates and Notifications

Irregularity Letters

Renewal Reminders

Communication Options for Offices

Paper based Requests for Recordal, Notifications and Letters

PDF

MECA XML

All are asynchronous

Communication Options for Clients

Transmit Paper based Requests for Recordal

Receive paper based notifications and letters

Receive Notifications of Refusals by Registered eMail

All are asycnchronous

eRenewal service

ePayment Gateway

Paper based Letters

Paper based Notifications

PDF

MECA XML

Office Communication Status

68 Offices still receive Paper – 79%

23 Offices receive Paper only - 27%

AG, BY, DZ, IR, IT, KG, KP, KZ, LI, LR, LS, LV, MA, ME, MN, NA, SD, SL, SM, ST, SZ, TJ, UZ

45 Offices receive both Paper and electronic - 53%

Office Communication Status

18 Offices receive either MECA XML or PDF– 21%

6 Offices receive MECA XML only – 7%

AU, EM, GB, RU, SE, US

7 Offices receive MECA XML and PDF - 8%

AM, HR, HU, JP, LT, NO, SY

5 Offices receive PDF only - 6%

AN, GE, IS, MC, TM

Office Communication Status

5 Offices receive Paper and PDF - 6%

BA, CN

28 Offices receive MECA XML and Paper – 33%

AL, AZ, BG, BH, BT, BW, BX, CH, CU, CY,

EE, EG, ES, FR, GH, GR, IE, KE,

MG, MK, MZ, OM, PL, PT, RS, TR, VN, ZM

12 Offices receive MECA XML, Paper and PDF - 14%

AT, CZ, DE, DK, FI, KR, MD, RO, SG, SI, SK, UA

Office Communication Status

All Offices still send at least some Paper

75 Offices only send Paper

8 Offices send MECA XML and some Paper – 9%

AU, BX, EU, ES, JP, KR, RU, US

CH interacts directly with IB systems via a special arrangement

Client Communication Status

The clear majority of communication remains paper based

2000 Registered eMails are sent per month representing 8% of Refusals, Final Decisions and Grants of Protection that are notified to Clients

50% of renewals are initiated using the eRenewal service

IT Modernization and improved communication

Madrid Portfolio Manager

Madrid Electronic Alerts

eRenewal and the ePayment Gateway

Service Oriented Architecture

Madrid Portfolio Manager

Portfolios are established for Clients on the basis of eMail addresses recorded in the International Register

Users establish WIPO User Center account, using the same eMail address

Once authenticated to the WIPO User center account, the MPM the presents Clients portfolio for display

Users can view the status of each registration, upload new requests for recordal, make payments etc

Asynchronous electronic communication

MPM

eRenewal and the ePayment Gateway

Initiate renewals using the eRenewal service

Make payments to WIPO on line using ePayment Gateway WIPO current accounts or credit cards

3rd Parties

Madrid Electronic Alerts

The MEA is an electronic watch service for 3rd Parties

Users etsablish a WIPO User Center Account

Using the MEA service they then establish a list of IRNs that they wish to monitor.

Where an IRN is the subject of any change, the User receives an email, with a hyperlink to ROMARIN for that IRN

WEB

Service Oriented Architecture

SOA will enable synchronous real time communication between the IB and Offices and Clients.

Offices and Clients will be able to initiate requests for recordal directly within the IB systems, online over the internet.

Proof of Concept has been completed and a limited Pilot will be launched in 3rd quarter 2010

WEB

Improving Communication – What can the IB do

Reach out to Offices to establish electronic communication Road Maps and MOUs

Take contact with Client groups to ensure new services are in line with expectation

Improving Communication – What can an Office do

Negotiate Road Maps or MOUs

If you scan documents as an Office of Origin or an Interested Office, please send them rather than paper

Elect to receive PDF notifications

Progressively renounce paper

Commit your Office’s IT resources to incrementaly improving Madrid communications

Improving Communication – What can an Office do

Build XML systems for any new Madrid transactions

Participate in the SOA Pilot

Actively participate in the MECA User’s Group

Improving Communication – What can a Client do

Subscribe to registered eMail

Use eRenewal

Make payments electronically using the ePayment Gateway

Utilize the MPM when it is released

Thank You

Questions ?

July 2010

Neil WILSON

Director, Functional Support Division