“in-home delivery” instructions for standard mail (wg#78) mtac sunset presentation august 7,...

“In-Home Delivery” Instructions

for

Standard Mail(WG#78)

MTAC Sunset Presentation

August 7, 2003

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MTAC Presentation

MTAC Presentation

Focus on Standard Mail with:

Requested IHD (In-Home Date); and

Arrives at DDU past IHD or Event Date

Need for “Standardized” verbiage, format, placement

Relative to mailer requested IHD

Instructions for disposition if received past IHD or Event Date

Issue

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MTAC Presentation

MTAC Presentation

Mailers will specify requested IHD on mailpiece

In consistent location

Using standard verbiage (clear and concise)

Along with disposition instructions

Desired Results

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MTAC Presentation

MTAC Presentation

PIHD – Past In-Home Date

Received after requested In-Home Date, but

Before Sale or Event Date

PED – Past Event/Expiration Date

Received after Sale or Event advertised, or

After a Published Expiration Date

Results - Definitions

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MTAC Presentation

MTAC Presentation

Results - DDU Delivery InstructionsCarrier Receives Mail

Yes

Is there an event/expiration date?

Carrier NotifySupervisor

1. Supervisor Survey2. Document3. Contact BSN

No

YesPast IHD(PIHD)?

No

No

Time Sensitive DeliveryInstructions?

Carrier DeliverNext Trip

NoYes

Carrier NotifySupervisor

4. Separate & Hold forCustomer Disposition

Process According toCustomer Disposition

1. Supervisor Survey2. Document3. Contact BSN

Yes

Past Event/Expiration Date

(PED)?

No

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MTAC Presentation

MTAC Presentation

Option 1

Results – Verbiage and Placement

REQUESTEDNOT BEFORE

8/11

REQUESTEDIN HOME8/12-14

CONTACT BSN

AFTER 8/20

Could be blank Could be blankDo NOT have to have box around instructions.

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MTAC Presentation

MTAC Presentation

Option 2

Results – Verbiage and Placement

REQUESTEDIN HOME8/12-14

CONTACTBSN

AFTER 8/20

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MTAC Presentation

MTAC Presentation

Option 3 (Modified Option 2)

Mailer’s Request for Withdrawal or Disposal

REQUESTEDIN HOME8/12-14

AFTER 8/20REFER TO

PAGE #

This establishes last day mailer authorizes for delivery and authorizes withdrawal & disposal after specified date.

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MTAC Presentation

MTAC Presentation

Obtained Industry Feedback

Standardized verbiage, location, font

Options for providing instructions

Surveys provided

Returned by June 2, 2003 (instructions on survey)

Communication plan

Implementation for Fall mailing season

Results

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MTAC Presentation

MTAC Presentation

USPS and Industry Co-Chairs paddling off into the sunset