innovation, transformation and growth: the power of business agility

Maximize the Power of Business Agility to

Innovate, Transform and Grow Your

Business

An InformationWeek Webcast

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Today’s Presenters

Brian Gillooly Editor-in-Chief, Events InformationWeek Business Technology Network

Nancy Pearson Vice President of Global Marketing, Application Integration Middleware Software Business, IBM

Peter Hinssen Co-founder of Across Group and CEO of Across Technology

Denise Hatzidakis Chief Technology Officer, Premier Healthcare

Poll 1

• What’s your highest priority in becoming more agile:

• 1. Reaching decisions to help customers faster

• 2. Enabling business people to change processes easier

• 3. Taking advantage of new technologies like cloud and mobile

• 4. Delivering new services faster?

69

The Power of Business Agility for Innovation,

Transformation and Growth

Nancy Pearson

Vice President, BPM, SOA and WebSphere Marketing

IBM Software Group

70

It’s Time to Take Advantage of a Complex and Changing Marketplace

“We can now react very quickly

to promotional opportunities

when they arise.”

Mario Domingo Head of Product Design and Creation

Globe Telecom

Complexity and Change

• Over 8X market growth in less than a decade

• Very high customer churn

• Cutthroat competition

• 27 Million Customers

• Diverse systems integration needs

Innovation and Growth

• 600% increase in promotion effectiveness

• 90% reduction in time and cost to develop

new promotions

• Expected one-year payback

• Increased market share and revenue

• Improved customer experience

71

CEOs Recognize the Challenges and Opportunities as the Business

Network Becomes More Dynamic

IBM Global CEO Survey, Institute for Business Value, 2010

“In these uncertain times, effective

and swift decision making is

more important than ever.”

Shuzo Sumi, President and CEO

Tokio Marine Holdings, Inc.

“Our products need to anticipate

need, rather than respond to a

request.”

Michael D’Ascenzo, Commissioner of Taxation,

Australian Taxation Office

“The complexity over the next

five years is off the charts – a

100 on your scale from 1 to 5”

Edward Lonergan, President and CEO

Diversey, Inc.

72

The New Normal: Planned And Unexpected Change Happens!

73

Drive Agility Throughout the Lifecycle of Meeting Customer Needs

Make better decisions driven by analytics and business rules

Take a smarter approach to process and integration

Accelerate application, service and information delivery and extend reach to cloud

74

Agility Levers Turn Change and Complexity To Your Advantage

• Accelerated application delivery

• Secure information delivery

• Faster process change and integration

• Streamlined and automated deployment

• Real-time intelligent decision automation

• Visualized infrastructure & predicted disruptions

• Optimized IT planning

75

Make Better Decisions Driven by Analytics and Business Rules

How can you:

Improve your operational decisions and the decisions you make about change?

76

Use Agility Levers To Make Better Decisions

Capability:

Decision

Management

Agility Lever:

Real-time, intelligent

decision automation

Capability:

Predictive Business

Service Management

Agility Lever:

Visualized infrastructure

& predicted disruptions

Santiago Stock

Exchange improved

real-time securities fraud

surveillance by 100%

Large US city

realized 60 - 90%

improvement in

availability of critical

services

A large bank uses

decision planning to

reduce applications

from 600 to 147

Capability:

Application Portfolio

Management

Agility Lever:

Optimized IT planning

77

Take a Smarter Approach To Process and Integration

How can you:

Respond faster and better to business change?

78

Use Agility Levers To Take a Smarter Approach To Process

Versicherungskammer

Bayern (VKB) experienced

more than 50 percent gain

in speed to market

Capability:

Business Process

Management + SOA

Agility Lever:

Faster process change

and integration

Agility Lever:

Streamlined and

automated deployment

Capability:

Collaborative Dev/Ops

40% reduction in build

and deploy errors and

46% increase in

software deployment

frequency1

¹ Customer Case Study, Demonstrated Benefits of Software Delivery Automation, Hurwitz 2011

79

Accelerate Application, Service and Information Delivery and Extend

Reach To Cloud

How can you:

Accelerate the delivery of applications and services securely and cost efficiently?

80

Use Agility Levers To Accelerate Delivery of Technologies

2 Aggregation of results from a productivity study conducted by IBM System z customers.

Capability:

Universal

Connectivity

Agility Lever:

Secure information

delivery

Stein Mart saves 500

labor hours in data

recovery

Agility Lever:

Accelerated application

delivery

Demonstrated 22-

37% improvement in

developer

productivity2

Capability:

Multiplatform Development

Capability:

Cloud Deployment and Management

Haddon Hill Group

demonstrated

improvement in

cloud deployment

speed by 100 times

81

Recap: Agility Levers Improve Outcomes Through the Lifecycle of

Business Changes

• Accelerated application delivery

• Secure information delivery

• Faster process change and integration

• Streamlined and automated deployment

• Real-time intelligent decision automation

• Visualized infrastructure & predicted disruptions

• Optimized IT planning

82

Agility Levers Are Driven By Combinations of Capabilities

Agility Levers Capabilities

• Real-time intelligent decision automation

• Visualized infrastructure & predicted disruptions

• Optimized IT planning

• Faster process change and integration

• Streamlined and automated deployment

• Accelerated application delivery

• Secure information delivery

• Decision Management

• Predictive Business Service Management

• Application Portfolio Management

• Business Process Management + SOA

• Collaborative Dev/Ops

• Multiplatform Development • Cloud Deployment and Management

• Universal Connectivity

83

Key Announcements

• IBM WebSphere Operational Decision Management

• IBM Tivoli Analytics for Service Performance (Preview)

• IBM Tivoli Business Service Manager

• IBM Rational Developer Family

• IBM Workload Deployer

• IBM WebSphere MQ

• IBM WebSphere Message Broker

• IBM Rational Automation Framework

84

Succeed with an Initial Project

Establish a Program

Extend Success to Transform Across

the Enterprise

Bu

sin

es

s O

utc

om

es

Project Scope

• Improve speed of operational decisions

• Quickly change and integrate business processes

• Deliver new services faster

1 2

3

• Match customers with products in real-time

• Link customers and partners into processes

• Deliver new customer self-service features to beat competition

• Extend real-time operational decision making capabilities

• Enable rapid business led process changes

• Streamline multiplatform development, deployment, and information delivery for mobile, web, and cloud

Build Your Roadmap To Agility

Services Offerings for Adoption and Progression

Business Agility Launch

Premier Healthcare Alliance

What is the new normal in Healthcare?

Managing unprecedented change

Turning data into actionable information

and enabling collaboration

• Over 2,400 hospitals, more than 70,000 non-acute sites

• Using the power of collaboration to improve the health of communities

• Nation’s largest clinical/operational/supply chain comparative databases

• 2010 member validated savings of $1.4 billion

• Safety, Diversity and Environmentally Preferred Purchasing programs

• $36 billion in annual group purchasing volume

• 2006 recipient of Malcolm Baldrige National Quality Award

• Four-time recipient of Ethisphere’s Most Ethical Companies award

The Premier Healthcare Alliance

Cost Reduction Group Purchasing

& Supply Chain Improvement, Labor

Management

Quality Improvement Quality Measurement

& Benchmarking, Safety Surveillance

Risk Mitigation Liability, Benefits

& Risk Management

Advocacy Shaping policy and

advocating for members

Execution Engine Comprehensive, accelerated approach to improving financial, operational and clinical performance.

Pivoting quickly and easily to meet constant changes in what

our members ask of us.

…while assuring that the services we provide remain

rock-solid and life-saving

What does business agility mean for Premier?

At its core: Connecting Data

and

Connecting People

and

Making Information Actionable

89

“Data, by itself, won't improve quality, reduce costs; it must be turned into action”

Richard Bankowitz, MD, MBA, FACP

Premier Chief Medical Officer

We manage this with our

Integrated Performance Platform

Transaction IT supports individual

providers in delivering

care and measuring

outcomes

Interaction Basic Care

coordination

capabilities emerge

with initial population

based metrics

Integration Care coordination

capabilities improve

and health status

measurement is

possible

Collaboration Seamless care coordination

with demonstrable

improvement in population

health status

Transformation Triple Aim ™ goals

realized across the

population

Implications Premier Coordinated Care HIT Roadmap

Continuous Process Improvement

Advanced Population Analytics

Patient Accountability

Team-based Care Collaboration

Evidence-based Standards

Patient Engagement

Virtual Care Team Coordination

Outcomes Measurement and Reporting

Population Analytics

Care Management and Registries

Clinical Decision Support

Practice Management System (PMS) and Electronic Health Record (HER)

Health Information Exchange

Process Measurement and Reporting

Risk & Financial Management ACO

Sustainability

Population

Management

Clinical

Integration

Care

Coordination

Meaningful

Use

91

The Integrated Performance Platform

“The New Normal”

Integrated Care Delivery

Quality and

Safety

Supply Chain

Labor

Integrated Data / Data Model

Community

Fou

nd

atio

n

Inte

grat

ed P

erfo

rman

ce P

latf

orm

Provider, Payer, Supply Chain Data

Applications • Analytics • Workflow

• BPM

Integrated User Experience

Collaboration Solu

tio

ns

Data Management Services

Standards based services and data Integration platform

Core Components – Portal – WebSphere Portal

– Lotus Collaboration

– ESB – WebSphere Message Broker

– Custom Rules - ILog

– Events – WebSphere Business Events

– Security - Tivoli

– Etc….

Foundation Components – EMPI - Initiate

– Database – DB2, Netezza

– WebSphere Message Broker – HL7 ESB

– ETL – DataStage

– Reporting – Cognos

– Security - Tivoli

– Custom Administration and Configuration

and “SaaS Interfacing” Application - Tivoli

Year 1 18 Months Year 2 30 months

Lives saved 8,043 14,649 22,164 25,235

Dollars saved $577M $1.036B $2.13B $2.85B

Patients receiving EBC 24,818 41,130 43,741 63,094

25% 25%

50%

71%

49%

59%

94%

68% 71%

Evidence-Based Care Mortality Cost of Care

% of Hospitals in the QUEST Top Performance Threshold (TPT)

Baseline

Year 1

Year 2

6

33

76

Baseline Year 1 Year 2

# Hospitals Achieving QUEST TPT in all 3

Dimensions

92

The Result: Better Healthcare;

Lower Costs; Lives Saved

Creating a Healthcare EcoSystem – the Vision

93

Application and Data Broker

Integrated Performance Platform

(IPP)

Local IDN

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Q&A Session

Brian Gillooly Editor-in-Chief, Events InformationWeek Business Technology Network

Nancy Pearson Vice President of Global Marketing, Application Integration Middleware Software Business, IBM

Peter Hinssen Co-founder of Across Group and CEO of Across Technology

Denise Hatzidakis Chief Technology Officer, Premier Healthcare

Please send in your questions for our speakers now

95

Take Action,.. TODAY

• Visit ibm.com/business-agility to learn more about Business Agility and the capabilities that IBM has to offer.

• Join us at an upcoming Business Agility event near you – information on the above website link

• Contact your IBM representative for more information.

The Power of Business Agility for Innovation, Transformation and Growth