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Worldhotels Annual Conference 2017
Inspiring GrowthsA brand new approach to Quality & Training
Worldhotels Annual Conference 2017
Our focus for this session
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Worldhotels Annual Conference 2017
1. Survey results- background
Worldhotels Annual Conference 2017
Trends in Hotel Training Requirements
2. Hotel Training - Requirement
Worldhotels Annual Conference 2017
2. Trends in Hotel Training Requirements
The Academy
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Worldhotels Annual Conference 2017
2. Trends in Hotel Training Requirements – The Academy
New Partnerships
Worldhotels Annual Conference 2017
2. Trends in Hotel Training Requirements – The Academy
Details and Registration online
Worldhotels Annual Conference 2017
3. Quality
Trends in Hotel Measurement
Worldhotels Annual Conference 2017
3. Quality
Measurement example
Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
Why are reviews important
Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
Why are reviews important
Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
Reviews = Selling point?
Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
What value do hotel reviews have?
Source: TrustYou – New York University September 2014
Worldhotels Annual Conference 2017
3. Measurement example – TrustYou
What value do hotel reviews have?
Source: TrustYou – New York University September 2014
Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
What value do hotel reviews have?
Source: TrustYou – New York University September 2014
Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
What value do hotel reviews have?
Source: TrustYou – New York University September 2014
Worldhotels Annual Conference 2017
43Measurement example -TrustYou
Reviews influence bookings & revenue
Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Cornell Study
about hotel reputation scores shows high influence on the revenue
Worldhotels Annual Conference 2017
Example of increased reputation when working with TrustYou
Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Success of working with TrustYou
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Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Reviews - main sources
Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Score per source
Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Impacting overall score
2% increase
5% increase
4.5%
increase
Worldhotels Annual Conference 2017
3. Quality
Quality Experience Program
Worldhotels Annual Conference 2017
3. Quality Experience Program
New and improved services
Worldhotels Annual Conference 2017
3. Quality Experience Program
Dashboard – measurement overview
Worldhotels Annual Conference 2017
3 Quality Experience Program
Dashboard – First Draft
Worldhotels Annual Conference 2017
3. Quality Experience Program (QEP)
Time Lines
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Worldhotels Annual Conference 2017
4. Actions and take aways
Worldhotels Annual Conference 2017
4. Actions and take aways
Worldhotels Annual Conference 2017
Additional time for….
Questions & Answers
Worldhotels Annual Conference 2017
Thank You!
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