introduction to lync part final
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Introduction to Microsoft® Lync™
Microsoft Business Productivity Infrastructure
The Cloud On Your TermsBest Productivity Experience
Across PC, Phone, and Browser
On-premises
Online
Unified Communications
Business Intelligence
Enterprise Content
ManagementCollaboration Enterprise
Search
Unified Business Platform
What your Employees Experience TodayCurrent communications and collaboration experience
Source: Ideal Communications and Collaboration Research by Microsoft, 2009
What is driving Employees to be Overwhelmed
▪ Shifting workforce: About 1/3 of US workers are currently freelance staff▪ Work from home: 63 million will telecommute in the US by 2016
▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee
▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time
▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW
Growth in Workforce Distribution
Lack of Technology Integration
Demand for New Modalities
What Employees WantIdeal communications and collaborations experience
Authentication
Administration
Storage
Compliance
Unified Experience
AudioConferencing
E-mail andCalendaring
WebConferencing Telephony
VideoConferencing Voice Mail
InstantMessaging (IM)
Common Communication Silos
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Telephony andVoice Mail
InstantMessaging
E-mail andCalendaring
Unified Conferencing: Audio, Video,
Web
The Microsoft Communications Offering
On-Premises In the Cloud
Microsoft LyncConnecting people in new ways, anytime, anywhere
Quick adoption through Ease of use and Microsoft Office
Ease deployment through interoperability and extensibility
Reduces cost through converged communications
Instant Messaging and Presence
Audio, Video, Web Conferencing
Enterprise Voice and Telephony
Quick adoption through Ease of use and Microsoft Office
See how you can Connect in New Ways with Microsoft Lync
• DEMO
Reducing Infrastructure CostsA newly streamlined management infrastructure
▪ Simplified topologies▪ Reduced server roles▪ Virtualization support for all server roles
New Deployment Model
Enhanced Planning & Deployment
▪ Easy-to-use, Web-based, scenario-driven GUI▪ Automate repetitive tasks with PowerShell▪ Enhanced security with Role-Based Access Control▪ Improved monitoring on services, components, and voice quality
Streamlined Administration & Management
▪ Centralized configuration with Central Management Store▪ Visual infrastructure planning with Planning Tool▪ Pre-publish topology validation with Topology Builder
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Interoperable and Extensible Platform
Lync 2010 works with other Microsoft Applications and third-party vendor technologies
»Integrate and Enhance Existing Investments
Take advantage of interoperability to replace, enhance, or add voice options
»Offer Choice in Voice
Integrate presence with line of business applications
»Extend Communications to Business Processes
Cross Platform Support for Lync 2010Options for those who use Macs, mobile phones, browsers, and other devices
▪ “Lync for Mac”»
Connect with Mac users
▪ Lync Mobile, iPhone app, Nokia»
Communicate through mobile phones
▪ Lync Web App»
Reach through the browser
▪ Polycom, Plantronics, Jabra, Aastra and more…»
Experience Lync through numerous devices
Designed for On-premise and the Cloud
• Predictable costs, fast deployment, and up-to-date software• Hybrid deployment: Lync Server on-premises (w/ PBX replace) & Exchange and SharePoint Online
»Deliver Lync based on your business priorities
Conferencing(A/V/Web) VoiceInstant
Messaging PBX Replace
Lync Online (Cloud)
Lync Server (On-premises)
Post Launch N/A√ √
√ √ √ √
Proven Value of Lync
“Integrated services, integrated communication, both voice, video and data and now skills-based search with Wave 14 and the ability to see those integrated products work seamlessly together in SharePoint 2010, Office 2010 and now Wave 14, that is really a game changer for us.”
Kevin RiceGlobal Network Architect
AT Kearney
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Internal Usage Driving Cost Savings and Learning
Improved Productivity and Greater Flexibility for the Global Workforce
Ad hoc collaboration Planning Meetings Customer Meetings Global Development Teams
Usage (June 2010)
Instant Messaging
▪ 137k unique users - 97M messages per month
Online Meetings and Ad hoc collaboration
▪ 135k monthly scheduled meetings
▪ 299k ad hoc desktop sharing sessions per month
Reservation-less Audio Conferencing
▪ 136k monthly audio conferences
▪ 58M minutes of audio conferencing per month
Enterprise Voice
▪ 77k people rely on OCS for all communications
▪ 59 sites, 6.6M calls and 44M minutes /month
Business Value
▪ $1.2M per month from audio conferencing service
▪ $2M per year in telephony support costs
▪ Facilitates $90M per year reduction in travel
Learning
▪ User education drives the experience
▪ Cultural change required to maximize the return
▪ Network planning essential to success
▪ Optimized devices improve user satisfaction
Beyond Lync 2010Creating the most desirable productivity experience
Easy administration and reduced costs
▪ Deploy on your terms: Cloud or On-premise
▪ Align management experience across MS stack
▪ Reduce costs through common infrastructure
Experience that naturally extends productivity tools
▪ Greater Presence info that protects user focus
▪ Increase A\V federation outside your org
▪ Expand support across mobile devices
A pervasive, connected meeting experience
▪ Naturally blend presenting and management modes
▪ Enhance media across rooms, desks, and phones
▪ Capture content with immediate playback options
Immersive Meetings Connect with Anyone Simplified Infrastructure
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of
Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN
THIS PRESENTATION.
Lync Provides a Consistent Experience Across Office
Contact CardClick to communicate from Microsoft
Backstage™ view (Word, Excel, PowerPoint)
Presence in SharePoint
Common features across Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint can help to improve the user experience
New Connected Experience
Find and connect with the right people
People Search Skill SearchActivity Feed
Stay connected with your network
Unified Contact Store
Lync Connects People in New Ways, Anytime and Anywhere
Access messages through your PC, mobile device, or the WebConnect in real time across devices from a familiar interface
PC WebMobile
Lync Provides a Truly Converged User ExperienceUsers can benefit from a single client experience for IM, voice, video, and data sharing
Microsoft CommunicatorIncoming callConversation windowIM and videoMeeting, application sharing, and whiteboarding
Integrate and Enhance Existing InvestmentsLync works with other Microsoft applications and third-party vendor technology
▪ Works with Room-based Conferencing Systems▪ Integrates with Existing PBX Systems▪ Reduces Costs with Session Initiation Protocol (SIP)
Trunking
▪ Single User Identity through a Single Directory▪ Click to Communicate from Familiar Microsoft
Office and SharePoint Applications
Third-Party Vendor Technology
Microsoft Investments
Communications Server
Exchange Server
Active Directory®
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