Introduction to Microsoft® Lync™

Microsoft Business Productivity Infrastructure

The Cloud On Your TermsBest Productivity Experience

Across PC, Phone, and Browser

On-premises

Online

Unified Communications

Business Intelligence

Enterprise Content

ManagementCollaboration Enterprise

Search

Unified Business Platform

What your Employees Experience TodayCurrent communications and collaboration experience

Source: Ideal Communications and Collaboration Research by Microsoft, 2009

What is driving Employees to be Overwhelmed

▪ Shifting workforce: About 1/3 of US workers are currently freelance staff▪ Work from home: 63 million will telecommute in the US by 2016

▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee

▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time

▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW

Growth in Workforce Distribution

Lack of Technology Integration

Demand for New Modalities

What Employees WantIdeal communications and collaborations experience

Authentication

Administration

Storage

Compliance

Unified Experience

AudioConferencing

E-mail andCalendaring

WebConferencing Telephony

VideoConferencing Voice Mail

InstantMessaging (IM)

Common Communication Silos

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Telephony andVoice Mail

InstantMessaging

E-mail andCalendaring

Unified Conferencing: Audio, Video,

Web

The Microsoft Communications Offering

On-Premises In the Cloud

Microsoft LyncConnecting people in new ways, anytime, anywhere

Quick adoption through Ease of use and Microsoft Office

Ease deployment through interoperability and extensibility

Reduces cost through converged communications

Instant Messaging and Presence

Audio, Video, Web Conferencing

Enterprise Voice and Telephony

Quick adoption through Ease of use and Microsoft Office

See how you can Connect in New Ways with Microsoft Lync

• DEMO

Reducing Infrastructure CostsA newly streamlined management infrastructure

▪ Simplified topologies▪ Reduced server roles▪ Virtualization support for all server roles

New Deployment Model

Enhanced Planning & Deployment

▪ Easy-to-use, Web-based, scenario-driven GUI▪ Automate repetitive tasks with PowerShell▪ Enhanced security with Role-Based Access Control▪ Improved monitoring on services, components, and voice quality

Streamlined Administration & Management

▪ Centralized configuration with Central Management Store▪ Visual infrastructure planning with Planning Tool▪ Pre-publish topology validation with Topology Builder

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Interoperable and Extensible Platform

Lync 2010 works with other Microsoft Applications and third-party vendor technologies

»Integrate and Enhance Existing Investments

Take advantage of interoperability to replace, enhance, or add voice options

»Offer Choice in Voice

Integrate presence with line of business applications

»Extend Communications to Business Processes

Cross Platform Support for Lync 2010Options for those who use Macs, mobile phones, browsers, and other devices

▪ “Lync for Mac”»

Connect with Mac users

▪ Lync Mobile, iPhone app, Nokia»

Communicate through mobile phones

▪ Lync Web App»

Reach through the browser

▪ Polycom, Plantronics, Jabra, Aastra and more…»

Experience Lync through numerous devices

Designed for On-premise and the Cloud

• Predictable costs, fast deployment, and up-to-date software• Hybrid deployment: Lync Server on-premises (w/ PBX replace) & Exchange and SharePoint Online

»Deliver Lync based on your business priorities

Conferencing(A/V/Web) VoiceInstant

Messaging PBX Replace

Lync Online (Cloud)

Lync Server (On-premises)

Post Launch N/A√ √

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Proven Value of Lync

“Integrated services, integrated communication, both voice, video and data and now skills-based search with Wave 14 and the ability to see those integrated products work seamlessly together in SharePoint 2010, Office 2010 and now Wave 14, that is really a game changer for us.”

Kevin RiceGlobal Network Architect

AT Kearney

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Internal Usage Driving Cost Savings and Learning

Improved Productivity and Greater Flexibility for the Global Workforce

Ad hoc collaboration Planning Meetings Customer Meetings Global Development Teams

Usage (June 2010)

Instant Messaging

▪ 137k unique users - 97M messages per month

Online Meetings and Ad hoc collaboration

▪ 135k monthly scheduled meetings

▪ 299k ad hoc desktop sharing sessions per month

Reservation-less Audio Conferencing

▪ 136k monthly audio conferences

▪ 58M minutes of audio conferencing per month

Enterprise Voice

▪ 77k people rely on OCS for all communications

▪ 59 sites, 6.6M calls and 44M minutes /month

Business Value

▪ $1.2M per month from audio conferencing service

▪ $2M per year in telephony support costs

▪ Facilitates $90M per year reduction in travel

Learning

▪ User education drives the experience

▪ Cultural change required to maximize the return

▪ Network planning essential to success

▪ Optimized devices improve user satisfaction

Beyond Lync 2010Creating the most desirable productivity experience

Easy administration and reduced costs

▪ Deploy on your terms: Cloud or On-premise

▪ Align management experience across MS stack

▪ Reduce costs through common infrastructure

Experience that naturally extends productivity tools

▪ Greater Presence info that protects user focus

▪ Increase A\V federation outside your org

▪ Expand support across mobile devices

A pervasive, connected meeting experience

▪ Naturally blend presenting and management modes

▪ Enhance media across rooms, desks, and phones

▪ Capture content with immediate playback options

Immersive Meetings Connect with Anyone Simplified Infrastructure

© 2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of

Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN

THIS PRESENTATION.

Lync Provides a Consistent Experience Across Office

Contact CardClick to communicate from Microsoft

Backstage™ view (Word, Excel, PowerPoint)

Presence in SharePoint

Common features across Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint can help to improve the user experience

New Connected Experience

Find and connect with the right people

People Search Skill SearchActivity Feed

Stay connected with your network

Unified Contact Store

Lync Connects People in New Ways, Anytime and Anywhere

Access messages through your PC, mobile device, or the WebConnect in real time across devices from a familiar interface

PC WebMobile

Lync Provides a Truly Converged User ExperienceUsers can benefit from a single client experience for IM, voice, video, and data sharing

Microsoft CommunicatorIncoming callConversation windowIM and videoMeeting, application sharing, and whiteboarding

Integrate and Enhance Existing InvestmentsLync works with other Microsoft applications and third-party vendor technology

▪ Works with Room-based Conferencing Systems▪ Integrates with Existing PBX Systems▪ Reduces Costs with Session Initiation Protocol (SIP)

Trunking

▪ Single User Identity through a Single Directory▪ Click to Communicate from Familiar Microsoft

Office and SharePoint Applications

Third-Party Vendor Technology

Microsoft Investments

Communications Server

Exchange Server

Active Directory®

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