invent your ideal contact center - microsoft azure · voice and customer chat, and nexmo, the...

A flexible cloud based contact center solutionthat scales to fit the needs of any organization

Invent Your Ideal Contact Center

Use our DaVinci Creators Studio to:• Build profiles and easily organize your users/agents across the enterprise• Browse available pre-existing CRM and communication platform Apps • Salesforce, Dynamics, SAP, Picasso, AMC’s premise Contact Canvas platform • Skype for Business, Amazon Connect, Nexmo, The Vonage API Platform, RingCentral, Genesys, and Twilio Flex• Customize/build your own Apps• Quickly add and configure Apps, mix & match• Be up and running in minutes instead of hours or days

Be Inventive:Configure Skype for Business for agent to agent chatting, Twilio Flex for voice and customer chat, and Nexmo, The Vonage API Platform for SMS handling

• Telephony features include screen pop, click-to-dial, activity creation, call notes, agent metrics & advanced reporting• Manages presence across channels while providing a seamless agent experience • Collects agent and channel metrics• Shares data with CRM applications• Allows each App to share data and events with other Apps• Pure-Cloud deployment, no need for premise servers (unless you’re connecting it to a premise communication

platform through AMC’s Picasso

Build the agent experience you wantwith custom and pre-existing apps

Amazon Connect

Contact us: 1.800.390.4866 | www.amctechnology.com