invent your ideal contact center - microsoft azure · voice and customer chat, and nexmo, the...
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A flexible cloud based contact center solutionthat scales to fit the needs of any organization
Invent Your Ideal Contact Center
Use our DaVinci Creators Studio to:• Build profiles and easily organize your users/agents across the enterprise• Browse available pre-existing CRM and communication platform Apps • Salesforce, Dynamics, SAP, Picasso, AMC’s premise Contact Canvas platform • Skype for Business, Amazon Connect, Nexmo, The Vonage API Platform, RingCentral, Genesys, and Twilio Flex• Customize/build your own Apps• Quickly add and configure Apps, mix & match• Be up and running in minutes instead of hours or days
Be Inventive:Configure Skype for Business for agent to agent chatting, Twilio Flex for voice and customer chat, and Nexmo, The Vonage API Platform for SMS handling
• Telephony features include screen pop, click-to-dial, activity creation, call notes, agent metrics & advanced reporting• Manages presence across channels while providing a seamless agent experience • Collects agent and channel metrics• Shares data with CRM applications• Allows each App to share data and events with other Apps• Pure-Cloud deployment, no need for premise servers (unless you’re connecting it to a premise communication
platform through AMC’s Picasso
Build the agent experience you wantwith custom and pre-existing apps
Amazon Connect
Contact us: 1.800.390.4866 | www.amctechnology.com