ipc and fpc orientation and introductory workshop - … · ipc and fpc orientation and introductory...

IPC and FPC Orientation and Introductory

WorkshopJUDI LUTHER – CT

DIANA HARRIS - TX

Objectives

•Overview of the Interstate Benefits (IB) Program•Describe the groups that offer support for the Interstate and Federal program

•Overview of the Combined Wage (CWC) Program•Describe the responsibilities of the Interstate Program Coordinator (IPC)

•Describe the responsibilities of the Federal Program Coordinator (FPC)

•Identify the various resources available

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The Unemployment Insurance (UI) program was created through the Social Security Act of 1935.

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An Overview of the Interstate Program

◦ Interstate Benefit Payment Plan (IBPP)◦ Interstate Information Exchange Agreement (IIEA)◦ Interstate Reciprocal Overpayment Recovery

Arrangement (IRORA)◦ Interstate Reciprocal Coverage Arrangement (IRCA)◦ Interstate Maritime Reciprocal Arrangement

(IMRA) ◦ Interstate Great Lakes Reciprocal Arrangement

(IGLRA)

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An Overview of the Interstate Program: Interstate Data Sharing Agreements

Interstate Program Coordinators and Federal Program Coordinators:◦ Oversee the Interstate and Federal program requirements◦ Promote cooperation in the handling of interstate activities◦ Point of Contact for all Interstate-related issues

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An Overview of the Interstate Program: IPC and FPC

Interstate Benefits-The Last 80 Years

•Highly successful federal-state partnership

•Recent Accomplishments:◦ Reduced improper payments through UI Integrity efforts ◦ Overhauled state UI computer systems◦ Use of UI Social Media tools for outreach◦ Implementation of UI Claimant and Employer Messaging◦ Movement toward state website Improvement ◦ Promotion of UI Connectivity to Workforce/Reemployment efforts◦ Development of the UI Performance and Accountability

(Reengineering)◦ Implementation of the Military State Data Exchange System (MSDES)

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National Association of State Workforce Agencies

Is a non-profit association of state workforce agencies UI laws, employment services, training programs, employment statistics, labor market information.

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Three Main NASWA Functions

Advocacy with the U.S. Department of Labor, other federal agencies, and Congress

Liaison with the U.S. Department of Labor, other federal agencies, and organizations

Information Exchange among states and with the U.S. Department of Labor, other federal agencies, Congress, and the public

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NASWA Committees

Administration and Finance;

Employment and Training;

Equal Opportunity;

Labor Market Information;

National Labor Exchange;

Technology;

Unemployment Insurance;

Unemployment Insurance Interstate Benefits Subcommittee;

Veterans Affairs.

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NASWA Regions

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Region 1 Region 2 Region 3 Region 4 Region 5

CTMAMENHRIVT

NJNYPR

DCDEMDPAVAWV

ALFLGAKYMSNCSCTN

ILMIMNOHWI

Region 6 Region 7 Region 8 Region 9 Region 10

ARLANMOKTX

IAKSMONE

COMTNDSDUTWY

AZCAHINV

AKIDORWA

USDOL Regions

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Region 1 Region 2 Region 3 Region 4 Region 5 Region 6

CTMAMENHNJNYPRRIVIVT

DCDEMDPAVAWV

ALFLGAKYMSNCSCTN

ARCOLAMTNDNMOKSDTXUTWY

IAILINKSMIMNMONEOHWI

AKAZCAHIIDNVORWA

USDOL’s Role in the IB Program

•Oversight *

Provide technical assistance to the IB SubcommitteePublish and maintain procedures, handbooks, training

materials, etc. as agreed to by the Subcommittee Promote State’s adherence to the proceduresProvide guidance to the StatesKeep the Subcommittee informed of Federal law or

policies that affect the operation of IB program and of States that do not adhere to IB procedures

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Interstate Benefits Subcommittee

The mission of the Interstate Benefits System is to provide methods for the exchange of information among states and Canada to support Unemployment Compensation benefit determinations and workforce security objectives.

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Interstate Benefits Subcommittee

•The NASWA consultant to USDOL on the Combined Wage Claim process.

•Acts as the state voice for Federal Programs

•Works with USDOL on IB, CWC, and Federal Program issues and concerns

•Maintains the Interstate Benefit 5 year plan

Interstate Benefits Subcommittee Participation

•Each state is represented by a member from its region. •Canada, USDOL and the UI ICON contractor, Xerox have liaison seats on the Sub-committee

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IB Subcommittee ResponsibilitiesThe IB Sub-committee:•Is charged with the responsibilities set forth in Part II of the Interstate Benefit Payment Plan

•Is responsible for issuing rules, regulations, instructions, procedural forms/record formats, and interpretative decisions relating to the IB Plan to be used by the State Agencies.

•Provides guidance and assistance in resolving differences between the State Agencies.

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Each State’s Responsibility in the IB Program

Each State agreed to adopt and put into force and effect each rule, regulation, instruction, procedural form (record format) and interpretative decision relating to the IB program issued by the NASWA IB Subcommittee, except those the State finds to be clearly inconsistent with the STATUTORY provisions of the State law.

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Interstate Benefits Subcommittee

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•Interstate Arrangement for Combining Employment and Wages

•Federal Regulations published at 20 CFR 616 (republished as Appendix A of ET Handbook No. 399).

Combining Wages Claim Program

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•States’ Participation is not voluntary.

• All States, DC, PR and VI are required to have provisions for CWC program participation in State law as a condition of State law approval. (Required by Section 3304(a)(9)(B) of the Internal Revenue Code.)

•Canada is not signatory to this agreement

•“Paying State” definition as of January 6, 2009; See UIPL 01-09

Combining Wage Claim Program

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Role of IB Subcommittee in the CWC Program

Represents the States in requesting changes to the program.

Represents the States in consultations with the DOL concerning any automation or other changes the DOL may want to make to the program.

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USDOL’s Role in the CWC Program

•Oversight

•Develop and issue rules, regulations and procedures in consultation with States (IB Subcommittee).

•Provide guidance to the States.

•Keep the Subcommittee informed of Federal law or policies that affect the operation of CWC program.

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Responsibilities of the IPC

RESPONSIBILITIES OF THE IPC

◦ Provide oversight of state’s IB Program◦ Promote prompt implementation of ICON applications◦ Respond to IB Subcommittee Regional Rep member’s

requests◦ Keep ICON on-line handbooks updated◦ Review reports (i.e. LADT)◦ Expedite the handling of difficult claims◦ Ensure UNIFORM interpretation of the IB requirements within

the State agency

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RESPONSIBILITIES OF THE IPC

◦ Serve as point of contact for States and Federal Regional or National office concerning IB, CWC, ICON activities.

◦ Provide leadership and assistance, and monitor the State’s administration of the interstate and combined wage programs.

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RESPONSIBILITIES OF THE IPC

◦ Ensure that IB/CWC procedures and guidelines are followed by the State (including telephone and internet procedures).

◦ Conduct or assist in conducting IB/CWC training for appropriate state staff.

◦ Review the consolidated contact list for accuracy and send updates as changes occur

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RESPONSIBILITIES OF THE IPC

◦ Promote prompt implementation of ICON applications by the State.

◦ Work with ICON programmer to design the interface of the ICON Model Code (or State equivalent) to the State’s wage and benefit systems

◦ Create administrative reports for use in monitoring the States activities and performance.

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RESPONSIBILITIES OF THE IPC

◦ Keep State’s UI Director informed concerning IB/CWC/ICON issues.

◦ Represent State’s position on IB/CWC/ICON issues being reviewed by the IB Subcommittee through communication with Regional IB Subcommittee representative.

◦ Respond to Regional IB Subcommittee representative’s requests for information.

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RESPONSIBILITIES OF THE IPC

Subject: RE: Region VI Quarterly Questions-Example1. What is currently happening in your state that impacts federal or interstate benefit programs?

2. Do you have any current or future projects that will affect federal or interstate benefit programs?

3. Are there any new application(s) pertaining to the interstate or federal programs that your state is working on?

4. Is your state experiencing any problems with any current ICON applications? If so, explain the problem.

5. Do you have any questions, concerns or suggestions regarding interstate or federal programs?

Quarter Specific Questions:

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RESPONSIBILITIES OF THE IPC

◦Update Handbooks◦Electronic Interstate Claimstaking Handbook◦Overpayment Handbook◦Vessels Handbook

◦Review IB Delivery reports like the LADT report

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RESPONSIBILITIES OF THE IPC

◦ Promote/provide customer service to interstate/combined wage claimants

◦ Expedite the handling of difficult/delayed claims, as necessary

◦ Contact other States’ IPCs

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RESPONSIBILITIES OF THE IPC

Contact the appropriate party when:

◦ You have a problem with another State that you have been unable to resolve within a reasonable length of time.

◦ Your offices or Call Center staff are complaining about instructions being given to claimants by other State.

◦ Claimants are complaining about the treatment they are receiving or lack of service from States using remote claimstaking procedures.

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RESPONSIBILITIES OF THE IPC

Contact your IB Subcommittee Regional Representative when:

◦ You have an idea about IB, CWC or ICON processes that you want the IB Committee to consider.

◦ Have questions about a complex IB issue.

Contact Xerox when:◦ You have technical questions on any of the UI

ICON applications.◦ Xerox can’t determine policy questions but will

help you get to the right person.

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RESPONSIBILITIES OF THE IPC

• Approving web access to UI ICON application

• Maintaining the list of ICON users in your state

• Ensuring UI Mail is only used to send or request information that contains PII

• Advising staff of the proper use for the WIC2 screen

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Federal Program Coordinators

◦ Provide oversight of state’s federal & military claims

◦ Keep UI Director and Managers informed of program issues

◦ Conduct training as needed

◦ Respond to regional IB Subcommittee member’s requests

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Federal Program Coordinators

◦ Review reports

◦ Ensure timely responses to MSDES

◦ Expedite the handling of difficult claims

◦ Ensure UNIFORM interpretation of the UCX and UCFE requirements within the State agency

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Federal Claims Control Center (FCCC)

Functions:◦ It serves as the official source (DD214) of Federal

military,

◦ It maintains claims control records data for the UCFE and UCX programs,

◦ FCCC responses – process or errors

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FCCC Request Processing Overview

States – send in all appropriate type records – all claims

Integration into claims

Standalone capability

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Federal Civilian UI Program

UI Program for Federal civilian employees ◦ Wages not assigned until claim filed◦ Must use the correct Federal Identification Code (FIC) and

Destination CodeWage Assignment◦ Determining Official Duty Station is responsibility of Federal

agency.◦ Determining State of Assignment is responsibility of State

agency.◦ State of Residence◦ State of Official Duty Station◦ State of Subsequent Covered Employment

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Federal Military UI Program

UCX wages assigned to state where claimant is physically located when the “first claim” is filed.

◦ States may have to take assignment of and then transfer UCX wages for use on a CWC.

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UCX Program

The Military employers (UI for the Armed Forces) are:

1. Army2. Navy3. Air Force4. Marines5. Coast Guard6. National Oceanic and Atmospheric Administration

Commissioned Corp7. US Public Health Services (see UIPL 16-14)

Commissioned Corp

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Resources

http://wdr.doleta.gov/directives/

•Interstate Benefit (IB) Payment Plan –◦ ETA Handbook No. 392, Handbook for Interstate Claimstaking,

Appendix A

•Interstate Arrangement for Combining Employment and Wages (CWC)◦ ETA Handbook No. 399, Interstate Arrangement for Combining

Employment and Wages

Unemployment Insurance for Ex-Servicemembers◦ ETA Handbook No. 384

Unemployment Compensation for Federal Employees ◦ ETA Handbook No 391

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Additional Resources

◦ Code Of Federal Regulations- http://www.gpo.gov/fdsys/◦ 20 CFR 609 – UCFE program◦ 20 CFR 614 – UCX program◦ 20 CFR 616 – Interstate Arrangement for CWC program

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Additional Resources◦

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US Dept. of Labor E-mail Subscriber servicehttp://wdr.doleta.gov/directives/

Additional Resources

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IB Subcommittee page on NASWA’s website; naswa.org

Additional Resources

◦ on-line handbooks◦ Claims Taking◦ Overpayment Recovery,◦ Central Listing of Vessels;

◦ UIMail◦ FCCC Exceptions ◦ FCCC Request Record◦ IB1 BC◦ IB8606 to name a few◦ MSDES◦ WIC2

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UI ICON website https://www.ui-icon.org/

Additional Resources

The UI-ICON INFO Site was established as a one-stop shop for any/all UI-ICON information:

Yearly WebEx Training Schedule

Application info which includes: WebEx presentations, User Guides, Quick Reference Guides, Installation Guides, Modernization Guides, Insight on ICON

IPC/FPC Info IPC Basics guideInsight into ICONUIPL index listing (thanks Tim in OR!)

IRORA info

Link to obtain ETA Handbooks

Acronym list47

UI ICON website https://www.ui-icon.org/

UI-ICON INFO websiteSingle Sign-On (SSO) websiteIf you already have access to any of our existing UI-ICON

websites all you need to do is to go to the UI-ICON web portal page https://www.ui-icon.org and click on “upgrade account” complete the required fields and select UI-ICON Info as Account Type then click Upgrade Account

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Judi.Luther@ct.gov 860-263-6644Diana.Harris@twc.state.tx.us 512-936-6231