ir shum keng yan - johnson controls
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Engaging Employees through Engaging Safety Trainings
14
th
Conference & Exhibition on Occupational Safety and Health17th-19th JULY 2011
Ir. Shum Keng Yan
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Welcome
SELAMAT
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PAGI!
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Engagement: is NOT bertunang
It is the condition of being involved intensely (at work).
Engagement allows us to network at a deeper level with our stakeholders.
Today we will explore the use of engagement with employees and techniques
Engagement
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helping employees retain EHS knowledge.
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Engagement
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1. Demographics by Age Group (Baby Boomer, Gen X, Gen Y), etc
2. Groups Interest
3. Business Units
4. EHS Risk Profiles
Basic Engagement Information
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.
6. Employee Involvement in the delivery
7. Activity Based?
8. Engage Subject Matter Experts
9. Key Stakeholders
Marketing EHS as a preferred Lifestyle?
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Engagement
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Senior Management key messages to deliver, tone at the top
not lengthy trainings
Middle Management key responsibilities, walking the talk length more than Senior Management but less than employees
Employees how to do my part, reduce the theory portion
A few sentences?
1 page
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Key Messaging in Engagement
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length should be just enough
EHS Team wide overview of the topic, know where
to find the information when required length
depends on subject
Subject Matter Expert provide in depth skills training
and certification as long as required plus hands on
pages
1 toolkit
1 course
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Engagement Modes
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Channels of engagement
Face to Face (Campaigns)
Phone
Social Networking
Active2 or more ways
1.9 way
1.8 way
Level of engagement from your audience
Engagement Modes
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Emails
Blogs
Poster / Campaign materials
Website
When do we use what????
Passive
1.5 way
1.2 way
1 way
1.7 way
(E) Notice boards?
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One Final Engagement
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Self Reflection End
Reflection at the End Your rating
TOTAL
1 What Engagement means
2 Key Messaging in Engagement
3 Engagement ModesTotal: Reflection at the End
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Self Reflection The Engagement Level
Before we Start Your rating
TOTAL
1 What Engagement means 2
2 Key Messaging in Engagement 2
3 Engagement Modes 2
Total: Before we Start 6
Reflection at the End Your rating
TOTAL Difference %
1 What Engagement means 2 0 0%
2 Key Messaging in Engagement 3 1 50%
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Total: Reflection at the End 9 3 50%
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1. Who are you engaging (age, background, education, years of service, job scope,
status, social norms, .)? KNOW YOUR CUSTOMER
2. How much should they know?
3. What key messages are must knows?
4. What engagement activities can increase the level of participation of employees?
Summary
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5. How can we better measure engagement?
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