it briefing · 2013. 4. 18. · avaya itunesu avaya iq kronos bi labor distribution blackboard...

IT Briefing April 18, 2013Goizueta Foundation CenterRoom W131

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IT Briefing Agenda

• Office 365 Project Update• Enterprise Imaging Update• Monitoring CSI Project• SMCC Update• Recent Network Outages

• Jay Flanagan• John B. Wilson• Mark Kawasaki• Dan Ra• Scott Davis

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Office 365 Project UpdateFaculty, Staff, EHC

Jay FlanaganManager, UTS Messaging, Infrastructure

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I’m Back!

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Exchange Online

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Exchange Archiving

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In Process

ExchangeUnified

Messaging

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Lync Online

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In Process

• Communication Plan

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Questions?

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Enterprise Imaging Project

John B. WilsonManager, Academic and Business Systems,

Enterprise Applications

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Your ECM Project Team!

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OptixStatus

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New Users

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What should my unit do to prepare to implement Document Imaging?

Preparation

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Costs

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Questions

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Monitoring CSI Project Update

Mark KawasakiIT Service Management Specialist

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Service Availability Dashboard

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Service Availability Dashboard

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Tool Requirements• Element monitoring for all critical components• Centralized event correlation and RCA• Dashboard views• Historical reporting• Synthetic transactions for availability & SLA• Real user monitoring for performance &

capacity• Escalation and notification• Integrations with ServiceNow and Amcom

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Tool Evaluations

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Onboarding Applications• What are the required levels of service?• What events should be monitored?• How is availability defined?• How should events be functionally escalated?• What are all the critical components of the

service or application?

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Services

Applications

Servers/Clusters

App Servers Database Servers

Network Gear Storage Racks

Service Mapping in CMDB

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Integrations

ServiceNo

NetIQ

AMCOM

ESB

Monitoring Service

Amcom Service

ServiceNow

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Implementation 2013

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25Live ExchangeACE Google SearchAmcom Insight/LunaAvaya iTunesUAvaya IQ KronosBI Labor DistributionBlackboard MySoftCascade Office365ColdFusion OnBaseCompass/PS-Fin OPUS/PS-SAEBO PeopleSoft-HReControl PharosEffort Reporting System ServiceNowELM Unified MessagingEmory Express VerinteNotify Wireless

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Monitoring CSI Project Update

?Questions

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SMCC Update - Scholarship Opportunities

Dan RaDesktop Consultant, Emory Law

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SMCC Update

• Scholarship Opportunities

• Contact smcc@emory.edu

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SMCC Update

?Questions

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Recent Network Issues

Scott DavisCommunications Architect II, UTS Architecture

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Recent Network Outages

• Wireless (3/22)– Issue with the management VE access to the NDB stack of wireless controllers

• ResNet Wireless (4/6)– Issue with routes to internal private IP subnets not on the border routers

• EmoryGuest Wireless (4/11)– FWSM stopped NATing DNS requests for Guest Access– Issue was due to a Partial Hardware Failure with the firewall service module, which is

part of the border routers

• NAT Border Services (4/12)– Issue resulted from an attempt to repair the BCOX2 firewall service module from the

outage on 4/11

• Firewall (2 outages on 4/15)– Issue related to a failure of the high availability mechanism of the firewalls

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18-Apr-13

Emory Wireless Users Group

• Inaugural meeting April 23 in NDB Auditorium

• Purpose: Facilitate open communication between all support levels and end-users of wireless services– Wi-Fi– Cellular– Paging– Other connection methods

• Quarterly meetings planned (more often if there is interest)

• All Are Welcome– Bring questions, concerns, and suggestions for the enhancement of

wireless services34

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Recent Network Issues

?Questions

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Thank you for coming!

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