it isn’t just circulation anymore!

It isn’t just Circulation anymore!

The expanding role of Access Services in academic libraries.

An interactive discussion led by Denita Hampton, Stella Richardson, and Karen

Glover

A little library humor

Background

• 2009-Administrative decision to combine Circulation and Reference Services

• Combined services task force created

• Reference librarians not expected to work on new service desk

• Interdepartmental working groups formed

• New desk was constructed and services began in the Fall of 2011

Three Phases

• Planning• Construction• Implementation• Adjustments

Cross-Departmental Service Point

Low, Open Profile

Reference Consultation Area

Computer Cluster Support

Printing Support

• July 2013-Name changed from Access & Media Services to User Services & Technology Support

• Includes combined a circulation & reference desk; reserves (print & electronic); media; equipment check-outs; guest computers, and a technology support desk.

Combined Services Desk aka Library Services Desk

Technology Support Desk- Equipment check-out and basic technology

support

Computers

Technology Tools

What about a whiteboard wall

Stella Richardson Denita Hamptonstella@gatech.edu dahampton@gsu.edu

Karen Glover karen.glover@library.gatech.edu

*Library humor provided by Ed Stein and Jeff Stahler.