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It’s amazing what can happen over a cup of coffee
It’s amazing what can happen over a cup of coffee
FOREWORD
“Our Partners have inspired us to create this book to illustrate the out
standing customers that globally serve our coffee. The result is a show
case of how the Partners of Jacobs Douwe Egberts Professional Export
work with their customers to serve a coffee for every cup. You will notice
that in this book different business segments and a variety of markets
are represented. The brand and type of coffee served is each time tai
lored to the specific operational challenges and to the preferences of
the local consumers.
I would like to thank our Partners and their customers for their contribu
tion to the content of this book. The testimonials of the customers are
compelling; they confirm that the success of JDE Professional Export
can largely be attributed to the energy, focus and outstanding service
of our Partners!”Philippe Schaillee President Jacobs Douwe Egberts Professional
Global power brands & local jewels
260YEARS
NUMBER 1pure playcoffee company
JDE PROFESSIONAL EXPORT>30 loyal partners worldwide, one stop shops
Responsible fromcrop to cup over
of experience
JDE PROFESSIONALcreate richness in quality coffee experiences
build full service concepts for our customers and their consumers
drive premiumisation of the coffee category, growing faster than Retail
ALL SEGMENTS
etc.
STRONG COMPETITIVE ADVANTAGESERVING ALL BREW TYPES
Beans, Liquid, Instant and Filter
HotelsRestaurants
Quick ServiceRestaurants
OfficesEducation
Healthcare
Leisure
29.000+MACHINES
Johann Jacobs and Egbert Douwes
believed that everyone deserved
the coffee they love. And that’s
what we still stand for today.
Meet your friends or spend time with loved ones at Carmen Cafe. It’s a stylish cafe chain in Tallinn. Amazing breakfasts, quick lunches, delicious cakes and high quality coffee. Making for a happy day!
“Our cafes are equipped with Astoria
machines. High quality coffee is our trade
mark at Carmen Cafes. It is our mission to
provide the perfect coffee moment that
our guests deserve. That is why we serve
Piazza D’Oro.”Marge Mänd General Manager of Carmen Group
CARMEN CAFE
Total coffee consumption in cups per year
53.000 Number of JDE coffee
machines at this branch Espresso Filter
Total branches
11
2
Partner of JDE Professional
Jungent
Country
Estonia
BLUE LAGOON
“The cafe for guests of Silica Hotel must have high
quality coffee. Promesso has the high quality and con
sistency that we need. Silica Hotel is set in the heart of
a stunning lava landscape and this elegant machine
harmonizes with the surroundings. The cleaning pro
cess is easy and saves time for the staff. For us, it is an
ideal concept and we are proud to serve it.”Magnús Héðinsson Restaurant manager
Blue Lagoon clinic is an incredible resource for people with
psoriasis. It encloses a stunning medical center and Silica
hotel, providing a proven treatment that is natural and highly
effective. Total coffee consumption in cups per year
81.180
Number of JDEcoffee machines
Promesso 2
Partner of JDE Professional
Ölgerdin
Country
Iceland
RoomsFood & beverage outlets
351
“Continuously meeting and consulting HRS has resulted in a
good relationship. We have cooperated on seminars and exhi
bitions for three years. We used to brew filter coffee, but expe
rienced problems such as the inconvenience of having to
brew in bulk before service, waste of coffee and lack of variety.
We tested the Cafitesse Excellence cart system, and are greatly
satisfied ever since.”Vincent Van Mechelen Director of Food & Beverage
JW Marriott Seoul is ideally located at Central City, Korea’s one of the largest and most comprehensive multi-purpose complex in Gangnam, on the southern side of Korea’s capital. Situated in the heart of the business and entertainment districts, the hotel is close to the convention center, department store and shop-ping area, easily accessed by three subway lines.
JW MARRIOTT SEOUL
Total coffee consumption in cups per year
120.500
Number of JDE coffee machines at this branch
Cafitesse Single serve
4 Decaff instant sticks
RoomsFood & beverage outlets
Total branches
497 (including 35 suites)10
6
Partner of JDE Professional
HRS
Country
South Korea
The champions of coffee democracy
Lohas Café is located in the business center of down-town Shanghai. The café seats 50 people. Lohas Café has its own professional coffee academy.
“I have been running a coffee business
for 18 years, serving the Piazza D’Oro
brand of JDE. Piazza D’Oro always gives a
high quality and consistent cup of coffee.
JDE also helps me to run my coffee busi
ness with high turnover. In my coffee
academy, I partner with JDE to give my
students a wide knowledge of different
coffee solutions that can be applied in dif
ferent business segments.”Mr. Jason Zhu Owner
LOHAS CAFE
Total coffee consumption in cups per year
14.200
Number of JDEcoffee machines
Espresso Cafitesse
11
JDE Professional China
Country
China
CANARA COFFEE INDONESIA
“Coffee adds value to our business, because it’s a ne
cessity for people on the move. We have two businesses
at the airport that use coffee solutions of JDE. The first is
a full serviced restaurant in the publicly accessible area
where most people are in a hurry because they have to
fly . We use the Cafitesse solution here, which is great in
consistency, quick in serving, and not depending on
barista’s. The second is a coffee shop that serves Piazza
D’Oro espresso beans to customers who are looking for
more premium coffee. This requires more effort on train
ing the staff, technical support and recipe creation.”Adinda Nesvia General Manager
Canara Coffee Indonesia operates Food & Beverage concepts in
airports in Indonesia, striving to serve great Food & Beverages
for people on the move.
Total coffee consumption in cups per year
55.000
Partner of JDE Professional
Acinti Prima
Country
Indonesia
Number of JDEcoffee machines
Espresso Cafitesse
11
“As a domestic hotel brand on our journey to become one of the top
international brands, excellent coffees are imperative to be offered to our
travelers. Our coffee breaks, all day dining, outdoor terrace and various
lounges and bars all offer freshly brewed coffees, by fully automatic and
semiautomatic machines. The challenge we face is consistency in deliver
ing the same product, day in and day out to our patrons. That is where the
expertise and excellent service by our coffee partner JDE Professional China
comes in. Their support, continuous training and innovation helps the hotel
to deliver a perfect coffee solution.”Damir P. Raab General Manager / Vice President Tangla Hotels & Resorts
Tangla Hotel Beijing is the flagship hotel for the Tangla brand within the NHA Hospitality Group. Inspired by the Tangula Mountains in the Hima-laya, Tangla offers guests harmony, excellence and tranquility. Tangla… where your spirit is at ease!
TANGLA HOTEL
Total coffee consumption in cups per year
68.000Number of JDE coffee
machines at this branch Espresso
Cafitesse62
RoomsFood & beverage outlets
Total branches
3805
60
JDE Professional China
Country
China
Everyone deserves the coffee they love
OSCARS CAFE
“Coffee is our top selling department bringing in 30%
of our sales. Our biggest challenge is getting big vol
umes prepared during peak business hours. Breakfast
serving 400 cups per hour. Having 6 group heads on top
end machines with three grinders have assisted greatly
in alleviating pressure.”Gerrie Oosthuizen General Manager
Oscars Café is a family restaurant specialising in quality food
and drinks. Our brand is synonymous with great service and we
treat everyone like family.
Total coffee consumption in cups per year
312.000
Partner of JDE Professional
VDP Distributors
Country
South Africa
Number of JDEcoffee machines
Espresso
2
“The restaurant is equipped with Cafitesse back of house. During
breakfast hours the waiters serve coffee in small thermoses. The
speed of service, capacity and quality are important for our guests.
We use fully automatic espresso machines in banqueting areas,
where guests can make coffee themselves during coffee breaks.
We have traditional and professional espresso machines in the bar
with excellent Piazza D’Oro Forza and unique Piazza D’Oro Limited
Edition blends. The immediate recognition of a global brand is an
other benefit for our guests. Our coffee makes them feel at home.”Zoltán Csetnegi Director of Operations - F&B
Stay at Hilton Budapest of Danubius Hotels Group and have it all -a central location, stylish guest rooms, and gorgeous views of the historic city and river Danube. Located in the Royal Castle District, a UNESCO World Heritage Site, the hotel pairs a 16th-century look with today’s amenities for a special stay.
HILTON
Total coffee consumption in cups per year
475.000
Number of JDE coffee machines at this branch
Espresso Cafitesse
83
RoomsFood & beverage outlets
Total branches
600+3
20
Country
Hungary
Partner of JDE Professional
CoffeeLike
LA CIGALE HOTEL
“Cafitesse is an integral part of our entire banquet and
catering. It’s a big challenge when we have a large ban
quet function and to provide consistent cappuccino and
american coffee. A single Excellence Compact machine
can serve 100 people and the consistency level and perfor
mance is unmatched especially for high volume business.”Mr. Robert Khayat Banquet Operations Manager
Experience five-star accommodation and a superb level of personal
service in the heart of Doha, Qatar at La Cigale Hotel. This striking
high-design hotel offers a stylish yet relaxing haven where business
travellers can escape the city’s hectic pace. A member of The Lead-
ing Hotels of The World, the 5-Star pro perty has introduced a new
level of luxury to the Qatari hospitality. La Cigale is one of the city’s
most esteemed hotels, an engaging blend of contemporary style and
cosmopolitan ambiance.
Total coffee consumption in cups per year
121.680
Partner of JDE Professional
Darwish & Company
Country
Qatar
Number of JDEcoffee machines
Cafitesse
16
RoomsFood & beverage outlets
2253
We value solidarity, because we are tronger when we act together
Located in the heart of Pafos, Coffee Pause Café offers the well-known Cypriot hospitality to their customers. In a warm and rustically decorated environment, people can enjoy a large variety of hot and cold beverages accompanied with bakery goods and snacks.
“Coffee Pause Café is equipped with
a three group espresso machine and a
Cafitesse 50. Most of the customers are
visiting Coffee Pause every day to enjoy
their favourite coffee. Many of them are
using the delivery service as well, so they
can enjoy our products at work or at home,
anytime. We would like to confess that
our hospitality and the use of high quality
coffee are keeping our customers visiting
us again and again.”Mr. Phidias Stokkos Managing Director
COFFEE PAUSE CAFE
Total coffee consumption in cups per year
90.000
Number of JDEcoffee machines
Espresso Cafitesse
11
Partner of JDE Professional
Coffee Care
Country
Cyprus
“Piazza D’Oro espresso coffee is served during breakfast to
raise the customers’ awareness. Their favourite is the take away
coffee from the well designed coffee counter beside the restau
rant entrance. The cleanliness and maintenance of the system
works well for staff of any education level thanks to the high
throughput. Our slogan: A taste that goes a long way.”Mr. Peter G.Bamberg General Manager
Located in the core area of the Beijing Zhongguancun Science City, this international, five-star business hotel creates a work and leisure balance. With its convenient location, upscale faci-lities and professional service, we will truly assist our guests when ‘Travelling for Success’.
CROWNE PLAZA
Total coffee consumption in cups per year
120.000Number of JDEcoffee machines
Espresso Single serve
103
RoomsFood & beverage outlets
3703
JDE Professional China
Country
China
INTERCONTINENTAL
“Intercontinental İstanbul Hotel accommodates the
breathtaking Safran Restaurant, Citylights Restaurant
& Bar, Veranda Restaurant & Lounge and The Brasserie
Restaurant. We serve Jacobs Douwe Egberts coffee at
all outlets in the hotel, suited to the taste of our guests.
At banqueting and events we use the reliable and easy
to operate Cafitesse system; excellent Tea Forté teas
are offered at premium locations; we proudly serve
Piazza D’Oro espresso in bars and lobby areas; and L’Or
Espresso capsules in rooms.”Mr. İlker SONUK F&B Manager
Intercontinental İstanbul Hotel encompasses a five-star ambiance
in the heart of the city at one of the best addresses in İstanbul.
Intercontinental has 390 guest rooms and suites, many with
breathtaking views of the Bosphorus, historical landmarks and
the Taksim Square.
Total coffee consumption in cups per year
240.000
Partner of JDE Professional
Elverdi
Country
Turkey
Number of JDEcoffee machines
EspressoCafitesse
Single serve
86190
RoomsFood & beverage outlets
7805
It’s amazing what can happen over a cup of coffee
Total coffee consumption in cups per year
468.000
Number of JDEcoffee machines
Cafitesse 2
Partner of JDE Professional
Ciro Full Service Coffee Company
Country
South Africa
RoomsFood & beverage outlets
2644
“Coffee is a vital ingredient to our business and something we always try
and focus on as our guests satisfaction & experience is essential. Douwe
Egberts machines produce a fantastic cup of coffee all the time compared
to my previous solution. Consistent in cup quality is vital to our business.
The system limits human elements compared to traditional brewing me
thods. Ease of use saves time and money on staff and training. The Douwe
Egberts coffee system is very neat and professional and assists with run
ning such a massive operation.”Mr. Gerard Vingerling Executive Chef
The award-winning Palazzo Hotel in Johannesburg is located within the precinct of the Montecasino Entertainment Complex. The enchantment of its Tuscan-inspired architecture, reflected in the luxurious accommodation and spectacular gardens, is one of the reasons the Palazzo hotel has been a World Luxury Hotels Award winner for six consecutive years.
PALAZZO
Tele2 is one of Europe’s leading operators. The company aims to continuously provide the best deals and to offer the lowest prices on the market. Tele2 connects 14 million telecommunications service users in 9 countries. The company provides mobile and fixed communication, data transmission, cable TV and content services.
“Our clients are happier since we have
started with this coffee. Everybody told
this is the most delicious coffee they had
ever tasted!”Mrs. Greta Bacenskaite Office Administrator
TELE2
Total coffee consumption in cups per year
96.000Number of JDEcoffee machines
Espresso
12
Partner of JDE Professional
Eugesta
Country
Lithuania
Total coffee consumption in cups per year
130.000Number of JDEcoffee machines
Cafitesse 6
RoomsFood & beverage outlets
Total branches
2005
10
Country
Poland
Partner of JDE Professional
Hello Coffee
“The Conference Center is equipped with six Cafitesse 60 ma
chines. Two of them are used for breakfast and lunch buffet, while
four others stand in our conference rooms (each serving 100
150 people daily). The ease of operation and cleanliness of the
system make a perfect solution for staff of any education level.
Rynia stands out from other conference centers in Poland with
an exceptional coffee service, thanks to the Douwe Egberts brand
and their professional beverage system solution for high volume
hot beverages consumption during coffee breaks.”Katarzyna Palaszewska Food & Beverages Director
Rynia Hotel & Conference Center is located near a beautiful lake, only 30 km from Warsaw city center. Throughout the year we are busy with corporate business meetings, conferences and trainings.
RYNIA
Just because you drink coffee everyday doesn’t
mean you should drink everyday coffee
BURGER KING
“Coffee adds value to our restaurant business since
we are able to cater to all markets; young and old.
This is thanks to the ease of use and flexibility of the
machine. We can use Cafitesse for our brewed coffee,
our iced mocha, and as an added flavour to our soft
serve ice cream. Being in the quick serve restaurant
industry entails that our preparation must be quick
and simple and this is where Cafitesse stands out.”Joel Reyes Officer in Charge
We make every burger experience the best one.
Total coffee consumption in cups per year
840.000
Number of JDE coffee machines at this branch
Cafitesse
Total branches
1
63
Partner of JDE Professional
CS Holdings
Country
Philippines
Hotel & Restaurant U Pietrzakow is a traditional Polish hotel & restaurant with great food and beverage services, managed by a local Polish family. Proud to provide an excellent spot for relaxation, we are based in Zielonka, only 15 km from busy Warsaw.
“Our hotel and restaurant are both
equipped with Cafitesse 60 machines. To
us Cafitesse stands for high quality Ameri
can and breakfast coffee. It is perfect for
banquets and wedding parties with buffet
service. Very easy to operate, constant in
cup quality, no technical issues whatso
ever. Douwe Egberts is a well known coffee
brand in Poland with an excellent reputa
tion among consumers. After we’ve used
it for some time, we find it indispensable
in our business... and so do our guests!”
U PIETRZAKOW
Total coffee consumption in cups per year
45.000Number of JDEcoffee machines
Cafitesse 2
Partner of JDE Professional
Hello Coffee
Country
Poland
RoomsFood & beverage outlets
452
Total coffee consumption in cups per year
85.000Number of JDEcoffee machines
EspressoCafitesse
32
RoomsFood & beverage outlets
2804
Country
Hungary
Partner of JDE Professional
CoffeeLike
“We have selected Pickwick Slow Tea because it is innovative
and has a high quality standard just like our business. It enables
us to really offer something different to our guests.”Zsolt Kálmán General Manager
Abacus Hotel is the newest business and wellness hotel of Central-Hungary located at a 15 minutes drive from Budapest, in the village of Herceghalom. Abacus Hotel is a public space of business and cultural life, due to its inspiring atmosphere, innovative environment, cutting-edge conference facilities, unique event capacity and newly defined gastronomic philosophy.
ABACUS HOTEL
Total tea consumption in cups per year
14.000
Total coffee consumption in cups per year
95.000
Number of JDEcoffee machines
Cafitesse 12
Partner of JDE Professional
Gulfco
Country
United Arab Emirates
CinemasFood & beverage outlets
12 9
STAR CINEMAS
“All our cinemas are equipped with Douwe Egberts
Coffee Machines. We strive to always serve a great
cup of coffee which can be challanging as we have
varied taste preferences amongst our customers in
the UAE and such a short window in which to deliver
a steaming cup. D.E has delivered stunning coffee
machines that are user friendly, enabling fast service
with great taste and allowing us to maintain our high
standards and ensure a truly satisfied customer.”Star Cinema Management
Star Cinemas is a chain of state of the art multiplex theatres
spanning accros the U.A.E, and is managed by Al Nisr Cinema
Film Co based in Dubai. Our Theatres are fitted with the latest
in digital cinema technology, luxury seating and a massive
assortment of premium Food and beverage offerings to indulge
every patrons tastes.
Creating moments that matter
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