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It’s the little things we do
which make a big difference
to the way you travel
UNIGLOBE Total Travel is part of the world’s largest owner managed travel company, bringing you the benefit of 700 offices in over 60 countries spanning across the Americas, Europe, Asia/Pacific, Australia, Africa and the Middle East.
Argentina • Australia • Austria • Bangladesh Belgium • Botswana • Brazil • Canada
Channal Islands • China • Costa Rica • Croatia Cyprus • Czech Republic • Egypt • France
Greece • Germany • Hong Kong • India Italy • Iraq • Israel • Japan • JordanKenya • Republic of Korea • Kuwait
Lebanon • Lesotho • Luxembourg • Malaysia Mauritius • Mexico • Moldova • Morocco
Namibia • Netherlands • New ZealandNigeria • Panama • Peru • Philippines
Poland • Qatar • Russia • SingaporeSlovakia • Slovenia • South Africa
Spain • Swaziland • SwedenSriLanka • Taiwan • Tanzania • ThailandTurkey • Uganda • United Arab Emirates
United Kingdom • U.S.A. • Venezuela
Benefit from the personal service of a local owner run travel business with the buying power of a large
international brand.
Operating under a globally recognised name ensures that we are able to network with other
agencies and suppliers around the world to provide best practices, even better solutions and the strongest relationships in the travel business.
Flights
Rail
Car Hire
Hotels
Meetings
Conferencing and Events
Leisure Travel
Visa
Passports
7*24 Emergency Assistance
What makes UNIGLOBE different?Client feedback from our annual Quality Control Survey is monitored and evaluated. Year after year the results confirm that whilst all large travel management companies are able to provide similar costs savings, most tend to falter when it comes to service. Conversely, whilst the smaller travel management companies are generally able to provide good levels of personal service, they are unable to access the best fares and rates due to their lack of buying power.
GLOBAL POWER - LOCAL SERVICE
What sets us apart is the unique UNIGLOBE business model that enables us to maximise your cost savings AND provide a high level of personal service
GLOBAL POWER Annual sales volume exceeding $5 billion
Managing your organisation’s travel budget
Buying power and the infrastructure to offer real, tangible savings
Negotiating on your behalf with suppliers
Travel consultants at the top of their industry
Analysing travel spend and trip patterns to make recommendations on spend management, cost savings and technologies.
7*24 Rescue Line – Worldwide 24 hour emergency assistance
Extensive suite of software which provides a vast range of added value services
Find the UNIGLOBE 10
Customer Commitments at
www.uniglobetotal.co.uk
LOCAL SERVICE Owner managed agency that understands the importance
of your business
Tailored and flexible solutions for all travel budgets
Dedicated Booking Team led by a senior consultant for all clients regardless of travel spend, to help, discuss and advise on all aspects of your corporate travel
Regular face-to-face meetings with your Account Manager
Understanding and managing your travel reward/miles programmes, for the organisation and individuals
Transparent and clear pricing supported by world class customer service within a Customer Commitment framework
We don’t operate from a call centre. You will
never have to repeat your enquiry or be redirected
to numerous departments before you reach your
Booking Team.
TRAVEL POLICy Consultation on building travel budgets
Working together to implement your travel procedures and protocols
Ensuring your organisation’s Duty of Care is followed
A travel policy provides cost savings and the ability to monitor and control travel expenses, which can make a significant impact to your bottom line.
UNIGLOBE agents and technology will ensure that all bookings meet the policy and will follow appropriate protocol.
Corporations today face a higher duty of care responsibility for their employees and a well written policy can ensure that appropriate precautions are taken before travelling to high risk destinations.
Other features such as limiting the number of employees on a particular flight can protect your business in worst case scenarios.
A well managed travel policy can produce
significant savings on corporate travel costs
MANAGEMENT REPORTSExtensive reporting tools from the UNIGLOBE end-to-end travel management system provides the means to analyse your travel patterns, this is available to all clients.
Each department within your organisation can benefit from these reports:
Human Resources can see who is travelling, where and when.
Finance can easily monitor and analyse costs and identify areas where further savings could be made
Management can benefit from clear and concise travel reports
Accounts will receive invoices and monthly statements for simplified reconciliation. (Invoices can be in almost any format with virtually an unlimited number of cost centres)
UNIGLOBE TECHNOLOGy‘Traveller Profile Form’ securely stored on the UNIGLOBE booking system, automatically tailors each booking in line with the traveller’s preferences and your organisation’s travel policy.
240,000
220,000
200,000
180,000
160,000
140,000
120,000
100,000
80,000
60,000
40,000
20,000
0
AIR FRANCE
BRITISH AIRWAYS
BRITISH MIDLANDDUBAI JUMEIRAH BEAC
HERTZ
KLM ROYAL DUTCH AIRLINESLUFTHANSASCANDINAVIAN SASSWISS
VIRGIN ATLANTIC
Others
BRITISH AIRWAYS 44.09 %
Others 24.86 %
HERTZ 7.52 % AIR FRANCE 4.6 %KLM ROYAL DUTCH AIRLINES 4.02 %
LUFTHANSA 3.74 %
VIRGIN ATLANTIC 3.26 %
SCANDINAVIAN SAS 2.68 %
BRITISH MIDLAND 2.53 %
SWISS 1.48 %DUBAI JUMEIRAH BEAC 1.2 %
Total Sales by Supplier Account Name Proportional Sales by Supplier Account Name
OpenBook Reporting Sales Summary (with graphs)
Total Amount Service Transaction AveragesTotal Agency Total Amount Amount Total% ofSupplier Account Name Trans Paid Fees FareRebates FeeCharges Charged Total Paid Not Billed SpendTotalAIR FRANCE 1 489.50 489.500.00 0.00 0.000.00 489.50 489.50 23,906.66 24,396.160.09BRITISH AIRWAYS 17 14,808.80 871.110.00 0.00 0.000.00 14,808.80 871.11 218,858.20 233,667.002.79BRITISH MIDLAND 4 1,205.70 301.430.00 0.00 0.000.00 1,205.70 301.43 12,208.60 13,414.300.23DUBAI JUMEIRAH BEAC 0 0.00 0.000.00 0.00 0.000.00 0.00 0.00 6,381.12 6,381.120.00HERTZ 0 0.00 0.000.00 0.00 0.000.00 0.00 0.00 39,876.96 39,876.960.00KLM ROYAL DUTCH AIRLINES 2 608.10 304.050.00 0.00 0.000.00 608.10 304.05 20,710.70 21,318.800.11LUFTHANSA 0 0.00 0.000.00 0.00 0.000.00 0.00 0.00 19,821.36 19,821.360.00SCANDINAVIAN SAS 1 373.40 373.400.00 0.00 0.000.00 373.40 373.40 13,846.70 14,220.100.07SWISS 1 391.50 391.500.00 0.00 0.000.00 391.50 391.50 7,458.70 7,850.200.07VIRGIN ATLANTIC 1 1,902.60 1,902.600.00 0.00 0.000.00 1,902.60 1,902.60 15,386.10 17,288.700.36Others 5 1,711.50 342.300.00 0.00 0.000.00 1,711.50 342.30 130,037.47 131,748.970.32
32Grand Totals 21,491.10 671.600.00 0.00 0.000.00 21,491.10 671.60 508,492.57 529,983.674.06
Disclaimer: this management information report should not be used for accounting purposes.Page 1 of 1
Produced 09/05/2007 at 10:06:30
Created by Lance Goodson 15 April 2015
FLIGHT BOOKINGS
Airline preferences:
Mileage memberships:- Airline:
Number:
Airline:
Number:
Airline:
Number:
Airline:
Number:
Airline:
Number:
Airline:
Number:
* Seating preferences (all non smoking):- Aisle Window
Other:
Dietary requirements: e.g. Vegan/Kosher/Low salt
Medical requirements: e.g. Diabetic/wheelchair assistance
RAIL BOOKINGS Class of travel:- 1st Class Std Class Seating Preference: Aisle Window Forward facing Backward facing
HOTEL BOOKINGS Hotel preferences:
Frequent Guest Cards:- Hotel:
Number:
Hotel:
Number:
Hotel:
Number:
Preferred Room Type: Single Double Twin Suite Smoking room Non-smoking room Hotel special requests:
*Credit card for guarantee
if different:
Expiry date:
CAR HIRE Car preferences:
Manual Automatic
Driving licence number:
Membership Cards:- Company:
Number:
Company:
Number:
GENERAL REMARKS
Date of Completion:
Completed By:
Created by Lance Goodson 15 April 2015
New Online Traveller Profile Form
https://profiler.trondent.com/unitotal/default.asp
Private & Confidential Items marked by * are MANDATORY
PERSONAL DETAILS
* Company name:
* Surname:
New Traveller Amended Details
* First name and title:
Home address:
Town:
Postcode:
Home telephone number:
* Mobile number:
*Traveller E-mail address:
Position within the company/title:
* Office location:
* Secretary / Travel Booker Name:
* Direct telephone no:
* Travel Booker E-mail address:
* Traveller Portable Email Address:
* Send URGENT Travel Alerts to Traveller Email Portable Email Travel Booker Email
*Credit card number for billing or hotel gtee incl expiry:
PASSPORT INFORMATION
Second Passport (if held):-
* Nationality:
Nationality:
* Passport number:
Passport number:
* Issue date:
Issue date:
* Place of birth:
* Expiry date:
Expiry date:
* Date of Birth:
HOMELAND SECURITY / TSA SECURE FLIGHT PROGRAM {Required Information for New Security Measures}
Redress Number:
Known Traveler Number:
BOOKING TOOLS High volume clients can benefit from the addition of the ‘Amadeus e-Travel Management’ online booking system. Training is provided for all relevant employees. This cost saving tool allows your travel managers to book point-to-point travel from their desks, which in turn means reduced fees.
The system is installed within your organisation and tailored to meet all business travel specifications in line with your organisation’s travel policy.
For frequent rail travel, save money on ‘Ticket On Departure’ costs and stress waiting for the post, with the installation of a desk top rail ticket printing machine.
Our online systems can be used alone or in conjunction with your booking team all suitable options would be discussed to establish specific requirements.
The UNIGLOBE Quality Assurance Program
conducts more than 100 quality control tests to
check file accuracy and completeness. From
waitlist clearance, preferred seating
requests, frequent flyer and hotel frequent-stay
credits to special invoice codes and accounting references, every detail is checked so that your expenditure and travel
are error free.
What you can expect from UNIGLOBE Total Travel….
Every UNIGLOBE agent undergoes extensive customer service and quality assurance training. Senior agents will have at least 10 years industry experience so that we can guarantee our clients are receiving a professional and expert service
Complete transparency on fees, to be agreed in writing in advance of first booking. There will be no hidden extras
UNIGLOBE Total Travel doesn’t tie clients into contracts, as the service speaks for itself
Our UNIGLOBE office is owner managed thus ensuring swift decisions and resolutions, in all situations
Unlike most other travel management companies, UNIGLOBE Total Travel are not affiliated with any preferred suppliers. We will always offer the service we believe to be the best option to suit your travel needs.
We operate within the UNIGLOBE 10 Customer Commitments
Full access to our bespoke Leisure Travel Department
GLOBAL POWER
LOCAL SERVICE
LEISURE TRAVELCorporate clients are offered discounted breaks and any exclusive offers that become available.
Frequent special promotions gives corporate clients the opportunity to win free holidays, vouchers to be redeemed against holidays and many other great travel related benefits.
INTERNET AND OTHER TMC’S UNIGLOBE TOTAL TRAVEL
There are so many websites offering ‘Lowest fares’ so we can easily research and find the cheapest ourselves
The cheapest is not always the most cost effective. eg. the cheapest could mean very expensive changes to the ticket or maybe even several hours overlay at an airport en route, which in turn means nearly a whole working day lost in transit. We will always discuss and advise prior to booking
We have booked with this company before -they will give us a good rate
We have a global buying power of $5 billion - we can negotiate exclusive rates not accessible online
I have just received an email that my flight/train has been cancelled/delayed/rescheduled and I am standing in the airport/station and I have no Wi-Fi. How am I going to get to my meeting on time?
Speak to your Booking Team who will rebook you as swiftly as possible
I prefer making my bookings on the internet as I can accrue my personal reward and miles points
UNIGLOBE can fully manage this for you. We will also identify any cards that you do not already have. When booking with UNIGLOBE the traveller can earn their own points as well as the company = DOUBLE POINTS
How do I know if I need a visa/vaccination for the destination I am travelling to? How can I be sure the information I find is correct and up to date?
Your Booking Team will advise you at the time of enquiry/booking if there are any visas or vaccinations required for your destinations. They will also be able to process the visa for you. We will also notify you when your passport is due to expire
I am about to travel home from my trip. I have just received an email that there is a problem with my flight home, my internet isn’t working properly, my office is closed and as I booked online I now have to phone a call centre which charges £1.50 a minute
We offer our 7*24 rescue line service which includes 24-hour emergency assistance & advice.
In case of an emergency we will work night and day to get you home
There is no up-to-date information regarding the storm, air strike, volcano, baggage handlers strike, fog
Being part of a global organisation means that we get the latest up-to-date information that could affect our clients’ travel. We keep our clients in the loop and if needs be find the best and most cost effective way to resolve any challanges
I paid for my flight and hotel with my personal credit card through this company I found online. I have received no confirmation but the money has been taken
We are a fully licensed IATA / ABTA / ATOL / ATOC agency
The website I booked through didn’t say that the hotel was a 2 hour drive from the airport. I am here and the queue for the taxis is all the way back into the airport so now I am going to miss my meeting!
We will always advise on the best location and whether or not you will require a pre-booked transfer
I like the ease of going online and making the booking myself
We can install our in-house booking system at your office and train your authorised staff to use it. For more complex bookings that need greater consideration you can still call us and we will be able to assist you and if required, make the booking for you
When companies are spoilt for choice between the internet and various other Travel Management Companies why choose
UNIGLOBE Total Travel?
THE HUMAN TOUCH
V
340 Centennial Park, Elstree, Hertfordshire, WD6 3TJ
020 8736 0700
www.uniglobetotal.co.uk
Each agency is independently owned and operated. UNIGLOBE Travel ®/™ is a registered trade mark of UNIGLOBE Travel International Limited Partnership and may be used only by its licensees. Uniglobe Total Travel is the trading name of Argo Developments Limited
It’s the little things we do which make a big difference to the way you travel
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