jeroen van disseldorp: making open source work in the enterprise

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Making Open SourceWork

in the Enterprise

Go Open 2009

Oslo

17th April 2009

Jeroen van Disseldorp, MSc MBAOpen Source Alliance Manager

Capgemini Netherlands

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Developers(community)

Servicevendor

Hardwarevendor

Vol

unte

ers

Consum

ers / personal use

Own IT knowledge & capabilities

Professional suppliers Professional users

C3

C1

C2

8

9

10

C4

Gov't

Companies

G

Supply side Demand side

Other

1

Softwarereseller

5 6

2Hardwarereseller

4

Softwarevendor

7

3

The open source ecosystem

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Making the ecosystem work

Communities

Companies

Users

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Making the ecosystem work

Communities

Companies

Users

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Making the ecosystem work

Communities

Companies

Users

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25 reasons to Say Noto Open Source

Resistance to change• I'm satisfied with what I have

• Not every change is improvement

• I've already invested so much

• Illegal copy? So what?

Quality of the software• Hacker software

• Untested

• Insecure

• Unstable software

Market / services available• No support

• No professional suppliers

• No maintenance

• Bad for IT sector

• Good relation with current supplier

Unpredictability• What if the supplier goes bankrupt

• No guarantees

• Programming yourself

• Legal risks

• Breach of intellectual property

Cost / amount of work• Retrain everybody

• Convert all documents

• Conversion issues

• No experience

• Cost of migration

References• I don't know anyone that uses it

• But everyone does it like this

Source: Fabels en Feiten v2.1, OSOSS

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Making the ecosystem work

Communities

Companies

Users

Requires technological and cultural maturity

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Making the ecosystem work

Communities

Companies

Users

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Making the ecosystem work

Communities

Companies

Users

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Open source forecasts (1)

Although OSS represents about 7 percent of today's $172 billion software market, it will account for 15 percent of a $277 billion market by 2010. Moreover, OSS will account for 24 percent of the $673 billion market that includes software and professional services.

By 2010, Global 2000 IT organizations will use open-source products in 80 percent of infrastructure focused software investments and 25 percent of business software investments (0.8 probability).

Source: Market Focus: Open-Source Software, Worldwide, 2005-2010, Gartner, June 2006

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Open source forecasts (2)

Defined broadly, FLOSS-related services could reach a 32% share of all IT services by 2010.

Source: Economic impact of OSS on innovation & competitiveness of the ICT sector in EU,MERIT, Nov 2006

A major Gartner user survey on IT spending in 2007 found that approximately 18% of the IT software portfolios were OSS.

26% of the respondents are using OSS currently, and 14% additionally plan to in the next budget year.

Respondents currently estimate the proportion of spending on OSS-related services to be about 26% of their entire budget for ESPs, and this number is expected to continue to grow.

Source: Hype Cycle for Consulting and System Integration, 2008, Gartner, July 2008

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Market Scenarios

High Uptake• Global OSS services market in 2010 is € 84 billion• Using Gartner/MERIT

Medium Uptake• Global OSS services market in 2010 is € 38.8 billion• Using Gartner (2) + growth assumptions

Low Uptake• Global OSS services market in 2010 is € 19.4 billion• Theoretical worst-case scenario, using half of Medium Uptake

Source: Making Money on Free Software, Capgemini, 2008

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Communities

UsersCompanies

Requires technological and cultural maturity

Talk about business objectives, IT requirements,

service levels, etcetera

Requires technological and cultural maturity

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Capgemini's Alliance Model

Capgemini

Trad.Alliance

OpenSourceAlliance

CapgeminiAlliance Partner

Dept. 1

Dept. 2

Dept. 3 Dept. 4

Open SourceAlliance Partners

Partner 1

Partner 2

Partner 3 Partner 4

Contact and relationshipmanagement

Contact and relationshipmanagement

Combined sales

Combined sales

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Some of the Dutch open sourcecustomers of 2008...

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Making the ecosystem work

Communities

Companies

Users

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Contact details

Jeroen van Disseldorp, MSc MBAOpen Source Alliance Manager

Capgemini

Papendorpseweg 100

3528 BJ, Utrecht, Netherlands

Tel: +31 30 689 2154

Mob: +31 615 030 654jeroen.van.disseldorp@capgemini.com

Additional photo credits:http://www.flickr.com/photos/roxanacongrainslistaderegalos/3257518823/

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Appendices

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25 reasons to Say Noto Open Source

Resistance to change• I'm satisfied with what I have

• Not every change is improvement

• I've already invested so much

• Illegal copy? So what?

Quality of the software• Hacker software

• Untested

• Insecure

• Unstable software

Market / services available• No support

• No professional suppliers

• No maintenance

• Bad for IT sector

• Good relation with current supplier

Unpredictability• What if the supplier goes bankrupt

• No guarantees

• Programming yourself

• Legal risks

• Breach of intellectual property

Cost / amount of work• Retrain everybody

• Convert all documents

• Conversion issues

• No experience

• Cost of migration

References• I don't know anyone that uses it

• But everyone does it like this

Talk about the change itself and its benefits. Open Source itself is often not an issue!

Strategic / political * Vendor independence * Open platform for the future

Tactical * Cost reduction * Time-to-Market * Scalability

Operational * Proven solutions * Predictability and reliability

Note: very situation dependent

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25 reasons to Say Noto Open Source

Resistance to change• I'm satisfied with what I have

• Not every change is improvement

• I've already invested so much

• Illegal copy? So what?

Quality of the software• Hacker software

• Untested

• Insecure

• Unstable software

Market / services available• No support

• No professional suppliers

• No maintenance

• Bad for IT sector

• Good relation with current supplier

Unpredictability• What if the supplier goes bankrupt

• No guarantees

• Programming yourself

• Legal risks

• Breach of intellectual property

Cost / amount of work• Retrain everybody

• Convert all documents

• Conversion issues

• No experience

• Cost of migration

References• I don't know anyone that uses it

• But everyone does it like this

Build credibility

Provide examples of mission critical use * NASA uses Linux in their ISS * The Dutch stock quotes are distributed real-time using open source infrastructure * Google's infrastructure

Give examples of products many people use * Firefox * OpenOffice * ...

Only if necessary... talk about the development process itself

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25 reasons to Say Noto Open Source

Resistance to change• I'm satisfied with what I have

• Not every change is improvement

• I've already invested so much

• Illegal copy? So what?

Quality of the software• Hacker software

• Untested

• Insecure

• Unstable software

Market / services available• No support

• No professional suppliers

• No maintenance

• Bad for IT sector

• Good relation with current supplier

Unpredictability• What if the supplier goes bankrupt

• No guarantees

• Programming yourself

• Legal risks

• Breach of intellectual property

Cost / amount of work• Retrain everybody

• Convert all documents

• Conversion issues

• No experience

• Cost of migration

References• I don't know anyone that uses it

• But everyone does it like this

Show what companies like Capgemini are doing with open source and how much they do

Capgemini * Strategy consulting * Architecture * Product selection * Implementation * Outsourcing * Application Management (OSSPartner)

Others Other companies offer similar services!

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Visualize the knowledge you have!Example: Capgemini NL's Linux people

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25 reasons to Say Noto Open Source

Resistance to change• I'm satisfied with what I have

• Not every change is improvement

• I've already invested so much

• Illegal copy? So what?

Quality of the software• Hacker software

• Untested

• Insecure

• Unstable software

Market / services available• No support

• No professional suppliers

• No maintenance

• Bad for IT sector

• Good relation with current supplier

Unpredictability• What if the supplier goes bankrupt

• No guarantees

• Programming yourself

• Legal risks

• Breach of intellectual property

Cost / amount of work• Retrain everybody

• Convert all documents

• Conversion issues

• No experience

• Cost of migration

References• I don't know anyone that uses it

• But everyone does it like this

Remove insecurity by comparing with non-open source software

Business Continuity guaranteed * open → escrow not necessaryJust as many (little) insurance * See many commercial EULAsNo programmers needed to alter code * Implementers are strongly discouraged to alter OSS codeNo more/less legal worry * Indemnification present * OSS licenses depend on strong IP enforcement

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25 reasons to Say Noto Open Source

Resistance to change• I'm satisfied with what I have

• Not every change is improvement

• I've already invested so much

• Illegal copy? So what?

Quality of the software• Hacker software

• Untested

• Insecure

• Unstable software

Market / services available• No support

• No professional suppliers

• No maintenance

• Bad for IT sector

• Good relation with current supplier

Unpredictability• What if the supplier goes bankrupt

• No guarantees

• Programming yourself

• Legal risks

• Breach of intellectual property

Cost / amount of work• Retrain everybody

• Convert all documents

• Conversion issues

• No experience

• Cost of migration

References• I don't know anyone that uses it

• But everyone does it like this

“Normal project management”

Reduce risks using * Architecture * Product selection → OSMM, BRR and others * Implementation approach * Existing software converters * Documents, templates, etc. * Maintenance and support * OSSPartner and others * Outsourcing * Training / education

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25 reasons to Say Noto Open Source

Resistance to change• I'm satisfied with what I have

• Not every change is improvement

• I've already invested so much

• Illegal copy? So what?

Quality of the software• Hacker software

• Untested

• Insecure

• Unstable software

Market / services available• No support

• No professional suppliers

• No maintenance

• Bad for IT sector

• Good relation with current supplier

Unpredictability• What if the supplier goes bankrupt

• No guarantees

• Programming yourself

• Legal risks

• Breach of intellectual property

Cost / amount of work• Retrain everybody

• Convert all documents

• Conversion issues

• No experience

• Cost of migration

References• I don't know anyone that uses it

• But everyone does it like this

Provide references of yourself and others

See for starters Capgemini references in the next slides, but there are many many others!

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2 main topics, 17 policy actions

Open standards

– Forum Standardisation

– Comply-or-explain-and-commit

– Interoperability Framework / NORA

– Adoption of ODF besides older formats

Open source software

– Implementation strategy for all government

– Preference upon equal fitness for purpose

– Open source government's own software

Reference: Netherlandsin Open Connection

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Application

– Strategic Program for ERP Enabled Reengineering

– Replacement of 85 legacy systems with 1 ERP system

– SPEER redefines all logistical and financial processes using SAP

– Big and important project with complex political context

– Consortium with Logica

Rationale for the use of open source

– SAP is generally implemented on Unix platforms such as AIX or HP-UX

– Linux was chosen as Unix-variant to prevent vendor lock-in

– Stable platform, SAP is certified on Novell Linux

Size

– The project budget is €240M, excl. technical infrastructure

– Capgemini revenue: around €80M

Reference: SPEER

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Application

– Implementation of new data center using Linux on VMWare

– “On demand” supply of server capacity

– Management tooling chosen is Novell ZenWorks

Rationale for the use of open source

– Cost reduction, transparency, proven technologyand promotion of market competition

– Technology can be combined well with VMWare's virtualization

Size

– Around 400-600 Linux servers, with Apache/JBoss/Tomcat etc.

– Based on a combination of RedHat and Novell SuSE

Status

– Currently being deployed

Reference: Rijkswaterstaat(Dutch Road and Waterways)

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Application

– Web Servers, Application Servers, Oracle Servers

Rationale for the use of open source

– Linux: License costs, opportunity to use commodity hardware, widely available support, usable in combination with virtualization

– Development components: licence costs, industry standards, familiarity with developers

Security implications

– Comparable to other solutions

Commercial support

– “The Aspire Open Source strategy prefers acommercial support contract over OSScommunity support for all non-trivial products”

Results

– Linux: no issues to date

– Development components: seamlessly integrated, no issues

Reference: HMRC

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“The most ambitious OSS project in France”

Application

– Redesign of tax systems using an SOA approach

– 20+ large open source projects, 2 large contracts

– Support and maintenance of 260 open source components

– Capgemini leads consortium of three parties

Rationale for the use of open source

– Linux: 90% savings on license costs

– JBoss/JOnAS: 65% savings on licensing costs

– Result of comparison to BEA, WebSphere and others

• Commercial solutions proved expensive: 23M€ for 3 years

• Open Source solution: 8M€ for 3 years

Size

– 200+ consultants, 4 year program, 5500 servers, 850 locations

– 10 FTE in Capgemini's OSSPartner™ Support Center

“Copernic has yielded ROI on our Open Source investment. Capgemini’s lead on the consortium leverages relationships with the Open Source community to address individual requirements”

Jean-Marie Lapeyre, CTO DGI

Reference: Direction Générale des Impôts

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Alfresco Contributor of the Month

Contributing back to the community

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Capgemini & open source in the news

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Capgemini & open source in the news (NL)